Raushan Kumar
Business Operations Consultant
Delhi
Summary
Management consulting professional with over 8 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Supported top Pharmaceutical clients in performance reporting, brand/market analytics, customer analytics, contracting decisions and customer targeting among others. Motivated by unique business problems.
Overview
6
6
years of professional experience
Work History
Business Operations Consultant
ZS
7 2019 - 02.2023
- Managed end to end project delivery- Led a team of 9+ members, $1.5 MM FTE engagement for a top US Pharmaceutical client
- Operations support- Helping clients with various operational dashboards and ad-hoc analytics to track performance and take right targeting decisions e.g. Launch brand, brand-market, contracting and FF performance dashboards, customer targeting dashboards
- Automation Initiatives- Leading operations process excellence and automation initiative at program space level
- Support in BD initiatives- Supported US PAM group in project scoping, developing proposals, setting up teams for project execution, Business reviews with clients
- Launch Tracking Analytics- For 5+ launch brands in US Oncology market
- Data Science & ML Projects- Helped clients in solving business problems e.g. identifying countries suitable for expansion of product launches from US to other countries, Identifying reasons of disparity of care in various US geographies, predicting growth of patients for an HCP
- Directly involved in driving client decisions and articulating business impact of work
Business Operations Associate Consultant
ZS
01.2017 - 06.2019
- Led multiple Analytics & Operations projects, providing data driven solutions to support strategic decision making
- Adept in project scoping and execution, business modeling, generating business insights, dashboard design, analytic tool development, project and stakeholder management
- Designed and operationalized multiple performance and customer targeting dashboards for US Oncology Leads and FF
- Project involved extensive use of various sales/promotion and patient level datasets – IQVIA XPONENT, SP, IQVIA DDD, direct shipment (SAP), trade dropships (EDI 867), IQVIA LAAD and Symphony patient level data, CRM data (VEEVA) etc.
Business Operations Associate
ZS
04.2014 - 12.2016
- Was part of a team to move existing processes from SAS to Hadoop
- Hands on experience in setting up ETL processes, report design, designing automated SAS Macros, Excel/VBA/PowerPoint based reports
- Designed OPS calendar for clients to provide transparency into project delivery
- Helped assess ROI of FF for one of the therapy areas to help take corrective measures.
GET (Manager Electrical Maintenance)
Reliance Industries Limited
07.2013 - 03.2014
- Planned, Scheduled and Implemented Preventive Maintenance Jobs for Electrical machinery to increase equipments reliability
- Directed 10+ field operators for service and maintenance of various electrical equipments as per procedure
Education
B.Tech. - Electrical And Electronics Engineering
National Institute of Technology Karnataka
Surathkal, Karnataka 04.2001 -
Intermediate - Science
College of Commerce, Arts And Science
Patna, Bihar 04.2001 -
10th, Bihar School Examination Board -
MRGB High School
Barhiya, Bihar 04.2001 -
Skills
Tools / Softwares- Teradata, SAS EG, Tableau, Alteryx, Redshift, Excel, PPT
Programming Languages- SQL, SAS, VBA, Hive QL
Problem Solving
Automations and Process Improvement
Accomplishments
- Chosen to lead process excellence initiative at program space level in ZS
- SAS Over Hadoop hackathon winner in ZS office level competition
- IITJEE 2009 All India Rank 6573
- AIEEE 2009 All India Rank 4775
- College topper XIIth, Bihar School Examination Board
- School topper in Class Xth, Bihar School Examination Board
Hobbies
- Part-time reader
- Gaming
- Travelling and mountain hiking
Timeline
Business Operations Associate Consultant
ZS
01.2017 - 06.2019
Business Operations Associate
ZS
04.2014 - 12.2016
GET (Manager Electrical Maintenance)
Reliance Industries Limited
07.2013 - 03.2014
B.Tech. - Electrical And Electronics Engineering
National Institute of Technology Karnataka
04.2001 -
Intermediate - Science
College of Commerce, Arts And Science
04.2001 -
10th, Bihar School Examination Board -
MRGB High School
04.2001 -
Business Operations Consultant
ZS
7 2019 - 02.2023
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