Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

RAUSHAN KUMAR

Retail Sales & Operations /Multiple Store Handling/Store Operations/Customer Service/Omni Channel/SOP/Shrinkage/Fmcg
DELHI NCR
RAUSHAN KUMAR

Summary

PROFILE SNAPSHOT High integrity and energetic professional with ability to envision and create successful outcomes in complex situations; targeting challenging assignments across Retail Store Management and Hospitality domains Vision to transform an organization’s growth by introducing innovative marketing/expansion plans and strategies, with skilled ramp-up of business assignments in coordination with clients, and ensuring effective service deliverables Leveraging a robust mandate to drive top and bottom-line performance that results in a history of identifying changes in diverse market conditions and capitalizing on opportunities to catapult revenues to new heights, realizing good amount of cost savings, out-performing brand expectations, and gaining presence in fiercely-competitive markets Excellence in leveraging shopping mall channel partners as an integral part of the business, applying extremely effective business management philosophies to catapult organization’s visibility to a phenomenal extent Track record of successfully recruiting, hiring, training, and managing large teams, creating world-class marketing strategies, and implementing strategic branding programs through the use of traditional advertising, digital media, PR, direct marketing, and events Dynamic change agent skilled in revitalizing organizations by translating abstract concepts, theories, and methodologies into simple but highly effective programs that people believe in and are ready to work hard to achieve Enthusiastic and target-oriented management professional with extensive experience in leading profit generating operations through innovative merchandising, pricing, and discounting, and focus on continuous product turnover Effective leader skilled in developing highly productive and performance-driven teams by implementing customer-focused training and operation programs Dynamic and resourceful professional skilled in delivering superior results by implementing strategic procurement, sourcing, warehouse operations, cost reduction, supplier negotiation, and relationship management programs that optimize the value of supply chain KEY DELIVERABLES Team Management: Respected leader thoroughly enjoying guiding and inspiring pre-opening teams to repeatedly succeed and deliver via unwavering support in bringing out their very best individual talents. Cultivator of environments that attract and develop talent, foster satisfaction and loyalty, and encourage ownership of employee engagement in the workplace. Operations Head: Expertise in evaluating the strategic fit of opportunities and advising on business planning, technology strategy, organizational design, and operational and functional turnaround. History of bringing benefits to hospitality/retail domain by defining strategy to streamline operations, managing resources, and business initiatives globally across quality control and audit segments, while directing all operations to meet requirements and supporting triple digit revenue growth. Project Management: Proficient in handling a large gamut of tasks right from planning, monitoring, and controlling phases of project lifecycle to overall inter-discipline coordination and administration. Experienced in transitioning complex projects backed by personal accountability for delivering on time. P&L Management: Transformational leader with expertise in listening to customers, engaging with the business, focusing on innovation, looking for new revenue opportunities, building new business models, selling them to CEOs, and streamlining P&L management.

Overview

2
years of professional experience
3
Languages

Work History

Specialty Restaurants Pvt. Ltd
Kolkata

Guest Service Supervisor
09.2008 - 08.2010

Job overview

Education

NSHM Academy

Bachelor from Hotel Management

University Overview

Annamalai University

Diploma from Retail Management

University Overview

Skills

Retail Operations ManagementProject ManagementRevenue P&L ManagementSupply Chain & WarehouseOperationsContract ManagementHospitality OperationsTeam ManagementPre-Opening & LaunchTraining & MentoringHospital Catering ManagementChange ManagementQuality Assurance &ComplianceSales Drive & Revenue GrowthStrategic Planning & ExecutionCustomer Service ExcellenceINTERPERSONAL SKILLSExcellent Communication SkillsCritical ThinkingProblem SolvingResearch-orientedLeadership SkillsQuick LearnerPersuasive Negotiation SkillsGood Presence of MindExcellent Convincing SkillsTECHNICAL PURVIEWMS Office SuiteTarget LocationDelhiRAUSHAN KUMAROperations Professional – Retail & HospitalityJharaushankumar1986@gmailcom 91-9953260336 Delhi, IndiaMonitoring warehouse and godown operations with 50 resources, piloting entire retail operations of North India with 100 teamMembers, while controlling HR, sales, and leasing activitiesConducting supervisor meetings, steering sales motivation, applying supply chain knowledge, handling entire operations andProfit and loss, and supervising employee requirement and labor costG Vision Hospitality Pvt Ltd Unit Manager at Fortis Escorts Hospital, Faridabad Jan 2014 – May 2016Streamlined the activities of Hospital Catering and related Food OperationsOversaw the service deliveries as per the terms and conditions agreed upon with the clientFollowed the safety and hygiene policies strictly at each sitePerformed operational audits for compliance with laid down processes and policiesOversaw administration, communication, and client retention matters, and monitored soft services within the siteTrained and motivated operations team to attain their fullest potential and to maximize business opportunitiesOversaw the maintenance of stockroom and customer service areasEnsured profitability, monitored the sales and profit targets of site, and handled manpower management and trainingControlled debtors management, and handled data required for raising and delivery of invoices to accounts departmentEnforced timely collection of the invoiced amounts from the client as per the agreed terms and conditionsMaintained track of all the invoices at each sitePromoted a healthy and teamwork-oriented atmosphereIdentified the training needs and assisted in the development of modules to address the sameEnsured that all HR processes and staff welfare activities were implemented and carried out at each siteLiaised with client regarding services, additional business, new initiatives, and hygiene with supporting documentsFollowed up on client meetings and requirements with applicable correspondence, reports, and proposals as necessaryUnderstood and surpassed the expectations of the client with a view to ensure complete satisfactionAddressed all issues pertaining to client and operations on timeManaged costs and ensured compliance of costs incurred at sites with the budgetsFollowed appropriate systems and processes to track cost as per SOPsMonitored safety, environment, and quality (SEQ) matters, and coordinated with the SEQ team to implement policies andProcessesKFC, Shipra Mall, Ghaziabad Assistant Manager Sept 2010 – Dec 2013Privileged to work with the Specially-Abled Team Members’ Restaurant meant for Deaf and Dumb peopleSteered the operations of QSR (Quick Service Restaurant) and ensured attainment of the highest sales

Accomplishments

Accomplishments
  • Samkan Product Pvt
  • Ltd
  • (House of Candy) | May 2016 – Present
  • Career Elevation: Operation Manager (2018 – Present) ← Retail Manager (2016 – 2018)
  • Attaining measurable results by leading several multi-disciplinary and cross-functional pre- opening teams in dynamic and fast-paced environments
  • Analyzing strategic, operational, and tactical missions like expansion from 18 counters to 220 counters and mall leasing, with an extensive knowledge in Pan India mall functions, P&L, and revenue assessment

Additional Information

Additional Information
  • 15th

Timeline

Guest Service Supervisor
Specialty Restaurants Pvt. Ltd
09.2008 - 08.2010
NSHM Academy
Bachelor from Hotel Management
04.2004
Annamalai University
Diploma from Retail Management
04.2008
RAUSHAN KUMARRetail Sales & Operations /Multiple Store Handling/Store Operations/Customer Service/Omni Channel/SOP/Shrinkage/Fmcg