Raushan Kumar Singh
Team Lead - Technical Operations
Chandigarh
Summary
Results-driven Team Lead and Electrical Engineering professional with over 5 years of experience in technical support and industrial operations. Expert in Technical troubleshooting and quality control, ensuring high client satisfaction. Proven track record of leading small technical teams to exceed performance targets while ensuring 100% compliance with safety and maintenance protocols.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Team Lead
Gympac Ventures Pvt Ltd
01.2021 - Current
- Team Leadership: Supervise and mentor a team of three technical staff members, coordinating daily schedules and project assignments to ensure a seamless workflow.
- Technical Liaison: Act as the primary bridge between the engineering department and clients, translating complex technical requirements into actionable team tasks.
- Quality Control: Oversee the assembly and dismantling of high-value equipment, ensuring all work meets rigorous quality standards before delivery.
- Conflict Resolution: Resolve escalated customer issues independently, maintaining high client satisfaction, and retention rates.
- Technical Skills: Leadership, Team Management, Resource Allocation, Performance Training, Conflict Resolution, Technical Troubleshooting, Software Upgradation and Degradation.
- Soft Skills: Strategic Planning, Customer Relationship Management (CRM), Process Optimization.
Education
Diploma - Electrical Engineering
Rajendranath College of Polytechnic
Durgapur, W.B, India 04.2001 -
Intermediate Certificate - Intermediate in Commerce (I.Com)
R.P.S College
Patna, Bihar, India 04.2001 -
High School - 10th Standard
Army Public School
Pune, Maharastra, India 04.2001 -
Skills
Leadership: Team Management, Resource Allocation, Performance Training, Conflict Resolution
Technical: Equipment Maintenance & Calibration Technical Assistance
Software: MS Excel (Basic), MS Office Suite, Technical Troubleshooting
Soft Skills: Strategic Planning, Customer Relationship Management (CRM), Process Optimization
Timeline
Team Lead
Gympac Ventures Pvt Ltd
01.2021 - Current
Diploma - Electrical Engineering
Rajendranath College of Polytechnic
04.2001 -
Intermediate Certificate - Intermediate in Commerce (I.Com)
R.P.S College
04.2001 -
High School - 10th Standard
Army Public School
04.2001 -