Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Hi, I’m

RAVEEN THAKUR

Chandigarh
RAVEEN THAKUR

Summary

With 10 years of extensive experience in IT and cloud infrastructure, I am eager to embrace new challenges and consistently deliver high-quality results. I am adaptable and open to learning new environments and technologies, aiming to contribute to the growth of both the organization and myself. I seek a challenging position in a reputable IT company where I can apply my expertise in Windows, virtualization, and cloud infrastructure.

Overview

10
years of professional experience
3
Certification

Work History

DTS IT

Senior MSP NOC Engineer
03.2024 - Current

Job overview

  • Manage virtual environments and cloud services.
  • Server Management: Creates, backs up, configures, monitors, and patches servers.
  • Manage storage solutions, ensuring data redundancy, backup, and recovery capabilities.
  • Servers upgrades, migration and apps/software's update management.
  • Use monitoring tools to track system performance, availability, and health.
  • Resource Optimization: Optimize the use of hardware and software resources to ensure maximum efficiency and cost-effectiveness.
  • Develop and test disaster recovery plans to ensure rapid recovery from IT failures.
  • Business Continuity: Ensure systems are resilient and can support business operations during various types of disruptions.
  • Participate in IT projects, ensuring they are completed on time and within budget.
  • Cross-Department Collaboration: Work closely with other departments to understand their needs and provide appropriate IT solutions.
  • Maintain documentation of system configurations, processes, and procedures.
  • Conduct security audits and vulnerability assessments with ConnectSecure tool.
  • Root Cause Analysis: Perform thorough investigations to identify the root cause of recurring problems and implement permanent fixes.
  • Vendor Management: Collaborate with vendors to maintain system stability and for network equipment and service procurement.
  • Manage vendor relationships and ensure SLAs are met.
  • Identify and propose opportunities for process improvements.

IT By Design Pvt. Ltd

Advanced System Administrator
08.2019 - 03.2024

Job overview

  • Install, backup, migrate, update, and configure servers and resources.
  • Upgrade Server, demote and promote DC, FSMO roles transfer.
  • AD: manage users, groups, GPOs, certificates, monitor health, review logs.
  • Maintaining the backup compliance, Disaster Recovery Management for multiple MSPs.
  • Maintain cloud and on-site servers patches via RMM, SCCM, and manually.
  • Install, configure, troubleshoot IIS, and manage certificates.
  • Handle DNS issues, update records, manage replication, and AD sync.
  • Azure- VM management, Monitoring, Log Analytics, Storage, Backups, Hybrid cloud, and Azure AD Connect.
  • Manage Azure AD, Intune, MDM, Microsoft Defender, app integration, and policies.
  • Administer O365: mailboxes, groups, licenses, Exchange admin, site permissions, security, and compliance.
  • Supporting Virtualization and Cloud Computing using Azure, Hyper-V, M365, VMware, and AWS.
  • Ensure security by monitoring for vulnerabilities, identifying risks, and mitigating them.
  • Installed, configured ESXi and Hyper-V hypervisors.
  • Managed VM migration using vMotion, DRS, and VMware Converter.
  • Handled snapshots, templates, cloning, and both cold and hot migrations.
  • Expanded datastore capacity from SAN, disks, CPU, and memory.
  • Utilized VMware Update Manager for VM and host patching.
  • Managed VM lifecycle including creation, deletion, and user management.
  • Oversaw Datastore, SAN, NAS, vROPS, and VMware Skyline Advisor.
  • Configured Hyper-V and settings such as Live Migration, replica, cluster.
  • Managed Hyper-V virtual machines, virtual hard disks, and checkpoints.
  • Administered physical and virtual servers via RDP, iDrac, iLo, and vCenter.
  • Managing MSP environments using various toolsets.
  • Monitor, detect, and respond to cyber threats 24/7 using Barracuda Managed XDR.
  • Facilitate communication for critical issues, handle escalations, and coordinate with support levels, including third-party partners.
  • Document root cause analysis (RCA) for defects and resolutions.
  • Upgrade servers, network devices like Firewalls, Switches, iDrac, and iLo.
  • Promoted to Shift Lead, managing teammate issues and shift challenges.
  • Train on MSP processes, workflows, ticket lifecycle, dispatch, time entries, change management, escalation workflows, SLA management, email etiquette, customer service and mentor on industry best practices.
  • Engage in professional development to keep skills current.
  • Adopted cost-effective, useful solutions to implement into current systems.

Supra ITS Pvt. Ltd

System Administrator
12.2015 - 07.2019

Job overview

  • Customer Service Management: Ensures high customer satisfaction and strong relationships.
  • Complex Issue Resolution: Handles complex issues empathetically.
  • Ownership and Initiative: Takes responsibility until resolved or escalated.
  • Manages faults via phone, email, and tickets, ensuring timely resolution.
  • Problem Management: Identifies and solves problems effectively.
  • Escalated Support: Resolves escalated calls, involving other teams as needed.
  • Technical Support: Assists with hardware and software issues comprehensively.
  • Server Management: Creates, backs up, configures, monitors, and patches servers.
  • AV and Security: Maintains AVs, handles security incidents.
  • AD and O365 Administration: Manages users, groups, policies, and mailboxes.
  • VMware: Manages backups, VMs, disks, and monitors ESXi Host.
  • Monitoring and Alerts: Monitors alerts, takes action, escalates when necessary.
  • Network Administration: Sets up accounts, permissions, and policies.
  • Server Monitoring: Monitors application and print servers, resolves issues promptly.
  • Identify, diagnose, and resolve server & network related issues.
  • Analyze network performance data to identify areas for improvement.
  • Communicate effectively with clients regarding network issues and resolutions.
  • Collaborate with other departments and teams within the MSP organization.

Macraan Telecom Services

Network Engineer- L1
08.2014 - 12.2015

Job overview

  • Provided network support, troubleshooting, and monitoring.
  • Identified and resolved network performance issues using standard tools.
  • Handled desktop support including Windows installation, setup & support.
  • Managed LAN, local wireless routers, and resolved Internet connectivity issues.
  • Configured Outlook, managed user accounts, and performed local backups.
  • Delivered network and technical support on client sites.
  • Identify and respond to system and network faults.
  • Coordinate with third-party suppliers to resolve escalations.
  • Manage network & power outages, collaborating with other NOCs for solutions.
  • Analyze and troubleshoot issues, communicating with site engineers.
  • Notify engineers for power failures or optical fiber cuts to resolve issues promptly.
  • Provide 24/7 NOC and technical support to clients.

Education

LM GSS Dera Parol
Hamirpur, Himachal Pradesh

High School from General Studies

LM GSS Dera Parol
Hamirpur, Himachal Pradesh

Intermediate from Science (Non-Medical)

Lovely Professional University
Jalandhar, Punjab

B. Tech from Electronics & Communication

Skills

  • Technical Skills: - Windows Server Administration, AD, Azure, M365, VMWare, Hyper-V, GPO, DNS, Microsoft Exchange, Wintel, Patching, Infrastructure management, System monitoring, System Upgrades, Backup & Disaster Recovery
  • Others: - Virtual and Cloud Technologies, MSP, Migration, NOC, SOC, ITIL, Project Coordination, PowerShell, VPN, Firewalls, SCCM, IIS, Remote support, Vendor support, Application & Product support, Maintenance & Optimization
  • Ticketing Tools: - CW Manage, Datto PSA, Kaseya BMS
  • Password manager Tools: - Itglue, PassPortal, Keeper, ITboost, Password Boss
  • Remote/ Monitoring Tools: - N-able, NCentral, CW Automate & Continuum, Datto, Kaseya VSA, Auvik, Meraki, Logic monitor

Certification

  • MCP & MCSA Certified
  • VCTA & VCP training & courses
  • AZ-900 Certified
  • Microsoft 365 courses
  • Datto - DCDS Certified
  • CompTIA A+ & CompTIA Security+ studying
  • AZ-104 & AZ-801 studying

Accomplishments

    Awarded two times with shining star for Q4-2021 & Q2-2022 and Superstar for Q3-2023 at IT By Design.

Languages

English
Hindi
Punjabi

Personal Information

  • Date of Birth: 10/28/1990
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior MSP NOC Engineer

DTS IT
03.2024 - Current

Advanced System Administrator

IT By Design Pvt. Ltd
08.2019 - 03.2024

System Administrator

Supra ITS Pvt. Ltd
12.2015 - 07.2019

Network Engineer- L1

Macraan Telecom Services
08.2014 - 12.2015

LM GSS Dera Parol

High School from General Studies

LM GSS Dera Parol

Intermediate from Science (Non-Medical)

Lovely Professional University

B. Tech from Electronics & Communication

Similar Profiles

CREATE PROFILE
RAVEEN THAKUR