Raveen Venkatesh
Restaurant Manager
Lisboa
Summary
Experienced professional with over two years in the restaurant and hotel industry, focused on improving operations, enhancing customer service, and driving business growth. Ready to contribute skills in team leadership and efficient management to support success in hospitality settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Shift Manager
Burger King
12.2024 - Current
- Lead by example, demonstrating strong work ethic and commitment to excellence, inspiring team members to achieve their best.
- Maintain compliance with health and safety regulations, ensuring safe working environment for all employees.
- Monitor inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Coach crew members to optimize performance and motivate toward more efficient work.
- Collaborate with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieve consistent customer satisfaction by addressing concerns promptly and professionally.
Restaurant Manager
Cacau Gastrobar
11.2023 - 10.2024
- Oversee daily operations of the restaurant, including staff management, inventory control, and customer service.
- Implement strategic marketing initiatives to increase foot traffic and drive sales.
- Develop and execute innovative menu offerings and promotions to attract new customers and enhance the dining experience.
- Recruit, train, and mentor staff members, fostering a positive work environment.
- Manage budgeting, forecasting, and cost control measures to optimize profitability while maintaining quality standards.
- Ensure compliance with health and safety regulations, sanitation standards, and liquor laws to uphold the restaurant's reputation.
Management Trainee
Martinhal Lisbon Cascais Family Hotel
12.2021 - 01.2023
- Joined as Management Trainee.
- Took on a Supervisory role in 3 months.
- Oversee daily operations of the restaurant, including staff management, inventory control, and customer service.
- Implement strategic marketing initiatives to increase foot traffic and drive sales.
- Develop and execute innovative menu offerings and promotions to attract new customers and enhance the dining experience.
- Recruit, train, and mentor staff members, fostering a positive work environment.
- Manage budgeting, forecasting, and cost control measures to optimize profitability while maintaining quality standards.
- Ensure compliance with health and safety regulations, sanitation standards, and liquor laws to uphold the restaurant's reputation.
- Accountable for the smooth running of assigned restaurant station.
- Train new servers and helped them improve their time, quality and personalization skills.
- Handle any complaints concerning the restaurant immediately and sensibly.
- Develop a relationship with regular customers.
- Implement actions to ensure the highest level of customer satisfaction.
- Take food and beverage orders correctly.
- Responsible for proper billing and cash recovery for services rendered.
- Ensure the safety and hygiene of the restaurant.
- Plan and execute events.
- Monitor stock and coordinate with Stores for the supply of beverages.
Intern
Hotel Horizon
08.2020 - 09.2020
- Assist the Continental Chef in daily work.
- Prepare ingredients for cooking, including portioning, chopping, and storing food. washing and peeling fresh fruits and vegetables.
- Maintain hygiene of the work areas.
Intern
Taj Coral Reef and Spa
10.2019 - 03.2020
- 6-month Internship Program in Front Office, Food and Beverages, and Housekeeping.
- Greet incoming and departing guests warmly with a genuine smile and eye contact.
- Escort incoming guests to the dining or bar area according to their preference and present the menu.
- Present the menu, take down the order and serve guests the ordered food and beverages.
- Have a clear idea of the menu so that suggestions can be made to suit individual palates.
- Tend to special guest needs and requests.
- Observe guests' needs throughout the dining experience to ensure they receive high quality service.
- Set up and clean tables, replenish water and serve beverages.
- Adhere to sanitation, safety and alcohol control policies.
- Special request to play the guitar and sing a variety of songs every Wednesday at the bar.
Outdoor Catering Assistant
Taj Exotica
08.2018 - 09.2019
- As part of college activities, helped out at outdoor catering events conducted at Taj Exotica by greeting guests, assisting them with directions to the venue, ensuring guests are seated, serving food items and ensuring their glasses are regularly refilled.
Education
Bachelor of Science - Hospitality Management
V.M. Salgaocar Institute of International Hospitality Education
01.2018 - 01.2021
Skills
- Customer service
- Suggestive selling
- POS systems
- Inventory control
- Handling customer complaints
- Quality assurance
- Safety compliance
- Employee training
- Cash handling
- Opening and closing procedures
- Punctual and reliable
Interests
Cooking - Indian & Continental
Sports - Kho kho, football, table tennis
Travelling, Adventure - trekking and hiking
Instruments - guitar, keyboard, ukulele, drum
Personal Information
- Date of Birth: 08/14/00
- Nationality: Indian (Portuguese resident)
Additional Information
- English (Fluent)
- Portugal (Communicative)
- Hindi (Fluent)
- Malayalam (Fluent)
- French (Basic)
Timeline
Shift Manager
Burger King
12.2024 - Current
Restaurant Manager
Cacau Gastrobar
11.2023 - 10.2024
Management Trainee
Martinhal Lisbon Cascais Family Hotel
12.2021 - 01.2023
Intern
Hotel Horizon
08.2020 - 09.2020
Intern
Taj Coral Reef and Spa
10.2019 - 03.2020
Outdoor Catering Assistant
Taj Exotica
08.2018 - 09.2019
Bachelor of Science - Hospitality Management
V.M. Salgaocar Institute of International Hospitality Education
01.2018 - 01.2021
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