Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
HOBBIES
Timeline
Generic

RAVEENA GAONKAR

Branch Relationship Officer
Karwar

Summary

Driven professional with a track record of enhancing operations and customer satisfaction at ST. Milagres Credit Souhardha Co-op. Society Ltd., boasting a 20% sales increase through adept cross-selling. Excel in banking regulations, relationship-building, and problem-solving, ensuring high-quality standards and efficient team support.

Overview

3
3
years of professional experience

Work History

Trainee Process Consultant

SAGILITY INDIAN PVT LTD
Bangalore
06.2024 - Current
  • understanding client requirements, following procedures accurately, maintaining quality standards, and resolving basic customer inquiries within defined service level agreements (SLAs).
  • Accurately performing assigned tasks within a given process, including data entry, document review, and order processing, following established procedures.
  • Handling basic customer inquiries through phone, email, or chat, providing accurate information and resolving simple issues.
  • Strong communication skills: Ability to clearly and effectively communicate with customers and colleagues both verbally and in writing.
  • Adaptability: Willingness to learn new processes and adapt to changing requirements.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Branch Operations Officer(2.6years Exp Banking Sec

ST. MILAGRES CREDIT SOUHARDHA CO-OP. SOCIETY LTD.
Karwar
01.2022 - 04.2024
  • Handled all branch operations, including the approval of deposits, handling withdrawals, and other operations related to transactions for amounts up to the authorized limit.
  • Trained and managed new branch operations staff in basic job skills, regulatory compliance, loss prevention, procedures, cross-selling, customer service, etc.
  • Resolved customer complaints promptly and efficiently, resulting in high customer satisfaction scores.
  • Proficient in using CRM software to track customer interactions and pipeline deals.
  • Strong communication and interpersonal skills to build rapport with customers.
  • Successfully increased sales by 20% through effective cross-selling and upselling techniques.
  • Excellent problem-solving abilities to address complex customer inquiries.

Education

B.Com -

Govt. Arts & Science College
Karwar, Karnataka
01.2021

P.U.C. - commerce

Govt. PU College
Karwar, Karnataka
01.2018

S.S.L.C. -

Govt. High School Shirwad
Karwar, Karnataka
01.2016

Skills

  • Maintain a high level of knowledge of banking products and services
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship-building skills
  • Knowledge of banking regulations and norms
  • Team member support
  • Good communication (both verbal and written) skills in both English and the local language

Accomplishments

  • The employee of the month 4 times in the 2 years

Languages

kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

HOBBIES

  • Gardening
  • cooking
  • reading

Timeline

Trainee Process Consultant

SAGILITY INDIAN PVT LTD
06.2024 - Current

Branch Operations Officer(2.6years Exp Banking Sec

ST. MILAGRES CREDIT SOUHARDHA CO-OP. SOCIETY LTD.
01.2022 - 04.2024

B.Com -

Govt. Arts & Science College

P.U.C. - commerce

Govt. PU College

S.S.L.C. -

Govt. High School Shirwad

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RAVEENA GAONKARBranch Relationship Officer