Raveena PV
Hyderabad
Summary
Business Intelligence and Fraud & Risk Analyst with 3+ years of experience delivering data-driven insights through Power BI, Tableau, SQL, and data modeling. Skilled in building interactive dashboards, implementing reporting solutions, and translating stakeholder requirements into actionable analytics products. Strong expertise in compliance monitoring, fraud risk governance, and cross-functional collaboration with technical and business teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud & Risk Analyst
Electronic Arts (EA Sports)
Hyderabad
09.2023 - Current
- Partnered with business stakeholders and leadership to collect reporting requirements and translate them into scalable BI dashboards and compliance analytics solutions.
- Designed and developed interactive Tableau dashboards to monitor tool compliance, fraud trends, and game grant risks, enabling faster business decision-making.
- Built reporting frameworks and maintained a Risk Assessment Matrix, ensuring alignment with corporate governance policies.
- Conducted fraud investigations using data analytics and drill-down reporting to identify abnormal advisor behaviors and internal risk exposure.
- Worked closely with cross-functional teams across Austin, Galway, and Hyderabad to enhance fraud prevention through analytics.
- Utilized Sumo Logic + automation workflows to generate compliance reports and trigger audit review tickets in Asana.
- Delivered actionable insights through root-cause analysis, improving operational efficiency and reducing fraud vulnerabilities.
Trust & Safety Administrator
10.2021 - 09.2023
- Enforced Facebook's content policies with precision, taking decisive action on violations to ensure a safe online environment. Demonstrated a strong commitment to compliance and safety.
- Thoroughly moderated diverse user-generated content, ensuring unwavering compliance with content policies for text, images, and videos.
- Systematically analyzed and prioritized user and business requirements, translating them into essential system requirements during the software development process.
- Served as Subject Matter Expert (SME) within the content moderation team, offering expertise on intricate cases, policy interpretation, and escalated content issues.
- Facilitated comprehensive onboarding sessions for new team members, encompassing training on policy guidelines, content moderation tools, and strategies for effective decision-making.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Designed, developed, and maintained dashboards and reports to monitor key performance indicators (KPIs) ensuring accurate tracking and evaluation of the success of diverse initiatives.
- Conducted in-depth business analysis to discern trends, patterns, and areas for improvements within content moderation processes.
- Managed incident reports and maintained accurate safety documentation.
Community Operation Specialist
Genpact (Facebook)
Hyderabad
11.2017 - 09.2021
- Effectively resolved customer inquiries and concerns through email and chat using Salesforce Lightning, consistently enhancing customer satisfaction and delivering a high-quality support experience.
- Provided crucial support to Manual Investigation Queue (MIQ) specialists, leveraging Excel for meticulous data analysis and trend identification.
- Designed and implemented dynamic Power BI dashboards to visually articulate key performance indicators, facilitating informed decision-making.
- Achieved remarkable precision in annotating text data, ensuring a high standard of accuracy in labeling.
- Collaborated seamlessly with the Audio and Chat AI Data Labeling team, contributing to the continuous improvement of AI model performance.
- Generated insightful, data-driven reports on user behavior and content metrics through adept utilization of SQL and Python.
- Steered a successful 6-month CRM testing project, demonstrating leadership in identifying and resolving bugs.
- Served as a Coaching and Development Specialist for 3 months, developing engaging learning modules using Articulate Rise and Articulate Storyline.
Education
BACHELOR OF COMMERCE - COMPUTER
Kasturba Gandhi Degree And PG
SecunderabadINTERMEDIATE - MEC
Narayana Junior College
Secunderabad10TH GRADE - SSC
Holy Family High School
TRIMULGHERRYSkills
- Fraud Investigations
- Risk Assessments
- Risk Governance & Compliance
- Customer Experience
- Data Analysis
- Reporting
- Tableau dashboards
- Python programming
- Power BI development
Websites
Certification
- Certified 5 Star Lean Six Sigma - Genpact
- Process Design and Project Management
- Change Management for Organization - EA Sports
- Google Data Analytics Professional Certificate
- Microsoft Excel - Udemy Beginner to Advanced
- Tableau for Data Science - Scaler
- Power BI - Growth School
Timeline
Fraud & Risk Analyst
Electronic Arts (EA Sports)
09.2023 - Current
Trust & Safety Administrator
10.2021 - 09.2023
Community Operation Specialist
Genpact (Facebook)
11.2017 - 09.2021
BACHELOR OF COMMERCE - COMPUTER
Kasturba Gandhi Degree And PG
INTERMEDIATE - MEC
Narayana Junior College
10TH GRADE - SSC
Holy Family High School