Raveena R

Resourceful Implementation Engineer with over 2.7 years of experience, specializing in end-to-end solution deployment. Adept at problem-solving and applying logical thinking to design and execute test plans and procedures across the entire project lifecycle, ensuring seamless implementation and optimal system performance

SAFARICOM [2022-2024]:-

Roles &  Responsibilities.

• I have worked as a Implementation Engineer.
• Deployed and Set up BSS Modules in server environment.
• Go Live and Post Live Support activities.
• Act as SPOC for guidance, assistance on client questions, problems or troubleshooting.
• Validation applications to ensure that the product actually meets the client's needs.
• Hands on experience on changing the task like Deployments, Patch activity , Releases.
• Create custom scripts for system monitoring & maintenance.

CELLCARD  [2024-CURRENT]:-

Roles & Responsibilities.

• Deploy, Configure, Integrate, Test and Maintain application software.
• Prepare test cases based on Functional specification / business requirements.
• Perform various tests like Integration, Functionality, Performance, Regression on software patches and fixes.
• Report bugs to developers and involved in defect tracking process to keep projects on track.
• Validation applications to ensure that the product actually meets the client's needs.
• Act as SPOC for guidance, assistance on client questions, problems or troubleshooting.

• Implement software solution in action.
• Deploy, Configure, Integrate, Test and Maintain application software.
• Prepare test cases based on Functional specification / business requirements.
• Perform various tests like Integration, Functionality, Performance, Regression on software patches and fixes.
• Report bugs to developers and involved in defect tracking process to keep projects on track.
• Monitor system operation to detect potential problems.
• Communicate with clients to understand specific system requirements.
• Assisted clients during User Acceptance Testing and Go live and Post Live support (from On-site and Offshore support)
• Provided 2nd and 3rd level technical support and troubleshooting.
• Train system users in system operation or maintenance.
• Participated in all phases of system development life cycle, from requirements analysis through system implementation.

• English, Full professional proficiency
• Kannada, Full professional proficiency
• Telugu, Limited working proficiency.
• Hindi, Limited working proficiency.

• BSS -CANVAS is a management system
• Mainly we work on the Precision Marketing and it is being deployed to support end-to-end Campaign management through schedule and real time campaigns based on the events and subscriber data.
• Skills/Technologies Unix/Oracle/Shell Scripting, Hadoop

Roles and Responsibilities.

• My role is L2 production support engineer
• Deployment configurations and Customer support
• Responsible for troubleshooting of failed jobs and Application issues,
• Application Support, Maintenance and Enhancements
• Analyzing & debugging the shell scripts by using proper UNIX utilities.
• Making the data amendments & validation through writing sql queries and linux.
• Attending the meeting with client for discussing the status, plan and issue related to the project.
• Handling issues related to update, configuration, operations and performance.