Ravent Mitroo
New Delhi,DL
Summary
Accomplished Chief Operating Officer with 24+ years of experience in various industries and a proven track record in delivering performance, profitability, and management. With extensive industry experience, proven skills, and qualifications, I have delivered consistent results for previous employers and supported numerous projects.
- An inclusive professional with 24+ years of experience in global operations in multicultural, multinational set-ups.
- Having exposure to diversified industries ranging from automobile, IT, retail, telecom, consumer durables, pharma, cyber media, and consumables.
- Track record of turning around business through excellent revenue management and cost management initiatives.
- Proficiency in team management, cost & Infra management, and regulatory compliance.
- Adept at implementing process automation initiatives.
- Perceptive leader, building efficient and focused teams.
Overview
13
13
years of professional experience
Work History
Chief Operating Officer
Volkswagen And Renault (Munjal Group)
02.2012 - 06.2024
- Led a team of 100+ providing support to the Managing Director and overseeing operations
- Establishing key performance indicators (KPIs) to measure and improve operational efficiency and enhance productivity
- Nurturing relationships with key stakeholders, including clients, partners, and investors
- Managing all HR Operations including recruitment, retention, payroll, employee engagement, and HR compliance
- Efficient management & procurement of all equipment, plant & machinery
- Liaising with various govt departments to ensure seamless working
- Ensuring inventory management with a focus on the balancing & availability of fast vs slow-moving stocks with efficient order management
- Managing OEM & ensuring minimum ordering of slow-moving parts
- Managing Finance operations with a focus on cost optimization, and budget management for all departments
- Providing regular updates to management on departmental performance and enhancing equity
- Delivering reports, presentations, and strategic recommendations as needed
- Formulating and executing strategies for driving business growth, enhancing operational efficiency, and improving profitability.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Senior Manager Operations
Simply Marry.com
07.2015 - 06.2020
- Managed team of 100+ with focus on selling packages for marriage tie-ups.
- Providing reports to senior management on center operations including efficiency reports.
- Managed customer financial accounts
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Operations Manager
Serco Industries Inc.
03.2011 - 04.2016
- Reporting to customer services director with responsibility for inbound call center operations providing ongoing customer support.
- Setup Coke & Philips accounts for inbound call center operation.
- Managing day to day performance of call center operations to deliver a best in class service, focusing on meeting all KPIs.
- Managed hiring and training of new call center personnel and preparing them to customer questions and complaints.
- Providing call center performance reports by collecting and analyzing call agent's data
- Evaluating individual performance reviews and overall team effectiveness
- Providing support to call agents with challenging customer service issues.
- Determining call center operational strategies by evaluating team results and objectives
- Providing monthly and annual call center action plans and objectives.
Education
B.A -
Subharti University
01.2000
Skills
- Leadership & Strategic partnerships
- Strategic Planning
- Operations & Vendor Management
- Financial Acumen
- Customer Focus
- Process improvement & re-engineering
- Cross-functional Team Leadership
- Contract Negotiation
- Performance Management
- Cost savings and optimization
- General management and administration
Accomplishments
- Vital Strategies, Implemented transfer pricing, GST strategies, transfer of shares saving Rs. 2 Mn along-with setting up of finance processes., 2019
- GlobalLogic Ltd, Excellence award (2019): Implemented fixed assets management and Accounts payable projects resulting in automated processes under “Go Green” Initiatives, 2019
- HP Inc., Excellence award (2017): Implemented finance transformation project on Budgeting, MPS Biz Process Improvement and achieved savings of $1Mn in project on dynamic discounting from vendors. Implementation of Powerbi across finance (Trained 125 employees), 2017
- Spice Ltd, Secured debt financing of Rs.200Mn with consortium of public sector banks and raised Rs.20 Mn with rights issue
- Spice Ltd, National award (2016): Rolling out Mobile application and distributor portal& integration to SAP, 2016
- Spice Ltd, International award (2016): HOST to HOST integration of banking platform with SAP leading to 99% accuracy of customer account posting and faster money to bank., 2016
- NIIT Ltd, Excellence award (2013): Spearheaded the cost management initiative resulting in operational efficiency and addition to bottom line profitability by Rs. 100 Mn. Implemented B2G project on Skill development bringing Rs. 200 Mn growth, 2013
- NIIT Ltd, Excellence award (2012): Setting up of finance & audit processes for new vertical of company into Skill development business., 2012
- Virgin Mobile, Excellence award (2009): Implemented financial reporting dashboards & roll out SAP, 2009
Personal Information
Visa Status: Austria Dubai Turkey UAE
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Intermediate (B1)
Timeline
Senior Manager Operations
Simply Marry.com
07.2015 - 06.2020
Chief Operating Officer
Volkswagen And Renault (Munjal Group)
02.2012 - 06.2024
Operations Manager
Serco Industries Inc.
03.2011 - 04.2016
B.A -
Subharti University
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