Ravi

In charge of guiding, monitoring, and leading an entire group. Overseeing the performance of a team of call or contact center operators. They provide leadership, coaching and support to their team, and develop plans to achieve the call or contact center targets.

• Leading and Motivating the Team to meet performance targets
• Conducting Training and Coaching Sessions: This involves monitoring calls, providing feedback, and providing ongoing training and support to team members.
• Handling Customer Escalations
• Monitoring Performance Metrics
• Providing Feedback and Performance Evaluations: includes setting goals, identifying areas for improvement, and recognizing outstanding performance.
• Collaborating with Other Departments to improve call center operations

Responsible to deliver exceptional customer service, foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement, Inventory management

• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Responded to customer questions regarding product availability.
• Sliced meats and cheeses and weighed deli items for customers.
• Informed customers of deli specials to increase profits.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

• Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
• Coordination and Communication: within the organization, such as purchasing, production, and logistics & Outside suppliers, vendors, and customers to ensure that orders are fulfilled on time.
• Inventory Management: Maintaining & organizing inventory levels to meet demand while minimizing inventory costs, forecasting demand, and placing orders with supplier.
• Quality Control: ensuring that products meet the required quality standards & taking corrective action for deviations.
• Increased profits by 12% related to supply chain operations plan and exceeded established goals.
• Logistics Management: ensuring that products meet the required quality standards.
• Data Analysis and Reporting: Analyzing inventory levels, transportation costs, and supplier performance.
• Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
• Oversaw creation, negotiation and delivery of contracts valued at $75 million.
• Team Management: ensure that team members are following standard operating procedures and meeting performance targets.

• Increased on-time transport arrivals by managing logistics, travel route planning, arrival date confirmation and cargo verification.
• Strategic Planning: analyzing market trends, identifying potential risks, and developing contingency plans.
• Supplier Management: manage relationships with suppliers, negotiate contracts and terms of business to ensure the organization is getting the best value for money.
• Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and material usage.
• Inventory Optimization: developing and implementing inventory management policies, forecasting demand, and identifying opportunities to reduce inventory levels.
• Managed, analyzed and responded to shortage processes.
• Continuous Improvement: analyzing data, identifying inefficiencies, and implementing solutions to improve the efficiency and effectiveness of the supply chain.
• Negotiated 15% savings from vendors for raw materials and supplies.
• Cross-Functional Collaboration: to ensure that the supply chain is aligned with overall business goals and customer needs.

• Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
• Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
• Analyzed information about supplier performance or procurement program success.
• Logistics Management: tracking transportation schedules, coordinating with carriers, and ensuring that all necessary documentation is in place.
• Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs.
• Order Processing: processing customer orders, including verifying pricing and availability of products, coordinating with logistics and ensuring timely order shipment.
• Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
• Identified opportunities to reuse or recycle materials to minimize consumption of new materials.