RAVI ANAND
Desktop Engineer.
Delhi
Summary
4 years’ experience in Technical Support.
Active Directory, Microsoft Outlook (2000, 2003, 2007, 2010), Outlook Express, Windows Live Mail, Netscape etc .
Overview
13
13
years of professional experience
1
1
Language
Work History
Desktop Engineer
AK logistics pvt ltd
03.2018 - Current
- Configured and troubleshooting Network printer and Barcode reader HP, Xerox
- Handling installation & configuration of operating systems, applications.
Engineer
3i InfoTech consultancy services ltd, Vodafone Mobile Solution Pvt Ltd.
11.2014 - 01.2018
Engineer
Omnitech InfoTech Ltd, Vodafone Mobile Solution Pvt Ltd
02.2012 - 10.2014
- Installation of Symantec antivirus, Scanning and troubleshooting on client end
- Cytrix, Avaya, FileNet , Oracle- Client Installation, Configuration, Troubleshooting
- Microsoft Outlook 2003,2007,2010 Mail Installation, Configuration, Troubleshooting
- BMC Remedy tool for call monitoring
- Providing support for VPN connectivity links to HO, Zonal Office & Agencies
- Configured and troubleshooting Network printer and Scanner like HP, Xerox
- Installing All Microsoft related patches
- Vendor Coordination HP/Lenovo for Hardware issues
- Responsible for site management like upgrading h/w and s/w management
- Handling installation & configuration of operating systems, applications, servers & workstations
- User registration, password reset, rename, recertify
- Troubleshooting of LAN connectivity issues, software's and hardware
- Providing technical support for data and applications to clients
- Taking care of virus related problems, planning any activity schedule
- Handling day to day customers/Users Technical queries
- I am the only one who is handling entire North zone office with the team of 50 members
Desktop Engineer,
Pcs Technology. (IDBI BANK)
Delhi
03.2010 - 02.2012
- XP/7
- Installing and Maintaining of machine, and attending Day by day user problem
- Network related Problems like Verifying Connectivity through IP Addressing and cabling
- Managing user ID creation, password management
- Configured and troubleshooting Network printer and Scanner like HP, Xerox
- Finale, Oracle- Installation, Configuration, Troubleshooting
- Microsoft Outlook 2000, 2003, 2007 Mail Installation, Configuration, Troubleshooting
- Installation of Symantec and Trend Micro antivirus, Scanning and troubleshooting on client end
- High level management to communicate with clients
- Call Reports and Response at escalated call & Management
- Hardware Installation, Configuration and troubleshooting
- Installation of Different types of Software like Ms- office, oracle, Finacle, Acrobat, etc
- Vendor Management ( HCL,Allied Digital)
Education
B.A -
Janardan Rai Nagar Rajasthan University
10+2th - undefined
CBSE board
Skills
Hardware : Desktops (IBM, Compaq, Dell), Laptops (Lenovo, HP)I hereby declare that the information furnished above is true to the best of my knowledge
Customer service expert
Application support
Desktop support
Affiliations
13Month diploma in computer Hardware and Networking from JETKING. Took training of MCSE from Jerking Institute, South Extension, and New Delhi.
Microsoft Certified Professional (MCP)
Timeline
Desktop Engineer
AK logistics pvt ltd
03.2018 - Current
Engineer
3i InfoTech consultancy services ltd, Vodafone Mobile Solution Pvt Ltd.
11.2014 - 01.2018
Engineer
Omnitech InfoTech Ltd, Vodafone Mobile Solution Pvt Ltd
02.2012 - 10.2014
Desktop Engineer,
Pcs Technology. (IDBI BANK)
03.2010 - 02.2012
B.A -
Janardan Rai Nagar Rajasthan University
10+2th - undefined
CBSE board