Summary
Overview
Work History
Education
Skills
Previous Experience
Professional Highlights
Current Role
Awards Recognition
Timeline
Generic

Ravi Babu Pallela

Director-IT/Enterprise Applications
Bangalore,Karnataka

Summary

Seasoned IT professional with 20+ yrs. of a successful career in Enterprise Systems like SAP, Microsoft Dynamics, Cloud Solutions – Ariba, & Concur solutions. Recognized as a team player with leadership skills, able to generate new ideas, poised to leverage IT services experience and expertise to enhance organizational growth as Principal Consultant & Enterprise Architect

Overview

15
15
years of professional experience

Work History

Principal Consultant – SAP Applications, Ariba & Concur support

Hinduja Global Solutions Limited
06.2016 - Current
  • Migration of SAP ERP, SAP GRC & SAP Solution Manager
  • Successfully performed Heterogenous migration from windows to Linux platform. This was first migration of SAP application to Nutanix PRISM hypervisor.
  • Delivered SAP Rollouts
  • SAP ERP rollouts to HGS entities in UK, PHILLIPINES, US, JAMAICA & CANADA geographies. Post rollout, created a support model to ensure continuous business support
  • SAP GST & ISD – Implementation
  • Played an active role in GST & ISD implementation project on SAP ERP. Ensured all regulatory changes were made available in the system for configuration of GST & ISD.
  • Ariba Procure-to-Order Implementation
  • Implemented Procure-to-Order suite for transactional Procurement with SAP integration to Material Management & Financial Integration modules across multiple geographies of HGS & HGS Healthcare entities. Implemented Supplier Information, Supplier enablement & Ariba Sourcing functionalities. Designed catalog management and CIF templates for Supplier enablement. Developed and designed procurement workspace and approval workflow. Responsible for change management on Ariba application. Developed and maintained File management channel Interface between SAP ERP and Ariba P2O solution.
  • AWS Migration of SAP Instances
  • Performed homogeneous migration of SAP ERP, SAP GRC & Solution Manager workloads to AWS. Developed capacity planning and deployment of SAP instances on AWS. Adopted “lift and shift” approach to get the immediate benefit of reduced TCO for migration of Oracle based SAP workloads.
  • Integration and Interface development
  • Designed and developed Integration and Interfaces to various application like Automatic payments from SAP to vendors via H2H, API based integration to Microsoft Dynamics Finance for CIS, eMerge and SAP integration, Concur Integration with SAP ERP for claims and travel management. Created SAP interface with QlikView, Power BI and FINEX databases for management reporting. Implemented AWS S3 bucket-to-bucket integration between SAP ERP and NetSuite OpenAir for HGS Digital.
  • Compliance management & System
  • Received accolades for successful completion of statutory and regulatory ITGC/ITAC/ICFR System audits for the last 4 years with zero defects.

Managed Services- SAP BASIS, SECURITY & SOLUTION MANAGER

Tech Mahindra Ltd
05.2014 - 08.2015
  • Managed a team of 10 consultants in SAP BASIS/Security managed services support.
  • Worked onsite (June-Sep14') with customer teams in Germany & US and delivered managed services model.
  • Provided support to Checowize-Poland, Rudolfzell-Germany, Birmingham-UK project rollouts.
  • Responsible for Process Management-Interact with client regularly to build relationships and ensure customer satisfaction through Quality &Service Value.
  • Worked with client to identify enhancement and project opportunities.
  • Worked with, review, and provide recommendations to continuously improve core AMS processes.
  • Perform reviews of major incidents, major problems, and/or changes, as per assigned processes. Responsible for Incident Management-Ensured service failures are recorded and managed according to agreed procedures. Escalated support issues to AMS management.
  • Responsible for Problem Management-Facilitate Root Cause Analysis (RCA) - Investigate, document, provide preventative solution, of service failures. Proactively identify and develop strategies to avoid potential causes of service failure.
  • Coordinate technical support to lead/assist in the minimization of consequences of service failure (workarounds). Maintain knowledge base problems, known errors, and workarounds.
  • Actively participated in Change Management configuration-Interface with Change Advisory Board, in accordance with existing Change documentation. Ensure all consultants are aware and meet schedules for planned changes. Ensure AMS team compliance with change processes. Attend Change Advisory Board meetings.
  • Service Management and Support-Provided troubleshooting, problem analysis, debugging, and resolution of assigned system issues. Utilized existing reports, or compiles data, to analyzed helpdesk performance, identify trends, and recommend solutions.

Shared Support Engagements

Defiance Technologies Ltd
07.2010 - 05.2014
  • As a Managing a team of 4 consultants in Shared support.
  • Review of Support Plan and handling reviews for project execution to ensure smooth delivery.
  • Interaction with Competency teams within organization for better delivery.
  • Manage customer escalations and lead to resolution, Involve in L3 support issues.
  • Ensure delivery as per scope and efforts.
  • Review weekly reports with Internal and customer teams.
  • Regular review with Central Invoicing team, Finance and Project Manager to ensure timely effort confirmation and Invoicing.
  • Managing associate aspirations and ensuring associate motivation levels with regular team building activities.
  • Planned and executed ehp6 Upgrade on SAP ECC 6.0 in Windows and oracle 11.2.0.3 environment.
  • Designed parallel ECC & EP landscape with DEV/QAS/PRD for Ehp6 & Enterprise Portal upgrade.
  • Attended regular meetings with Senior management and Steering committee for planning and execution of various work packages.
  • Worked with SAP Safeguarding team and finalized Production Upgrade strategy, Prepared Production Upgrade Plan & Execution.
  • Upgraded Enterprise portal 7.0 to Netweaver Portal 7.3.
  • Provided support in migration of ESS components on WDJ to WDA.
  • Ported custom iViews to upgraded Portal environment.
  • Setup solution Manager 7.1 to perform Project Management & documentation of the upgrade project.
  • Installation of SAP BW 7.3 - both ABAP and Java stack in DEV/QA and PRD- MSCS Environment.
  • Installation of SAP BI 4.0 Enterprise Platform and Client tools.

Education

B.S. - Electronics

Bangalore University

Skills

  • IMPLEMENTATIONS

  • ROLLOUTS

  • BUSINESS-AS-USUAL SUPPORT

  • UPGRADES

  • MIGRATION

  • LANDSCAPE

  • DESIGN & ARCHITECTURE

  • ENTERPRISE INTEGRATION

  • IT AUDIT

Previous Experience

  • Tech Mahindra Ltd, Bangalore, Karnataka, 2014-05-01, 2015-08-31, Managed Services- SAP BASIS, SECURITY & SOLUTION MANAGER - ZF-TRW AUTOMOTIVE, GERMANY/US, Managed a team of 10 consultants in SAP BASIS/Security managed services support., Worked onsite with customer teams in Germany & US and delivered managed services model., Provided support to Checowize-Poland, Rudolfzell-Germany, Birmingham-UK project rollouts.
  • Defiance Technologies Ltd, Bangalore, Karnataka, 2010-07-01, 2014-05-31, Shared Support Engagements, Managed a team of 4 consultants in Shared support., Review of Support Plan and handling reviews for project execution to ensure smooth delivery., Interaction with Competency teams within organization for better delivery.

Professional Highlights

  • Work experience of eight full-life cycle SAP implementations & support projects.
  • Worked on five upgrade projects, three migrations and multiple rollout projects.
  • Played an active role in SAP system landscape design & architecture.
  • Delivered projects on Migration, upgrade, performance tuning and administration of SAP Solutions/Netweaver.
  • Designed & deployed Enterprise application Integration.
  • Identified integration issues and developed solutions.
  • Implemented & supported Procure-to-Order Solution on Ariba for various geographies.
  • Hands-on experience on IT Administration and ITSM.
  • Experience in capacity planning and cloud administration.
  • An enthusiastic strategist with expertise in developing high quality plans & procedure documentation.
  • Successfully performed IT/Systems Audits.

Current Role

Principal Consultant – SAP Applications, Ariba & Concur support, Hinduja Global Solutions Limited, 2016-06-01, current, Migration of SAP ERP, SAP GRC & SAP Solution Manager, Successfully performed Heterogenous migration from windows to Linux platform. This was first migration of SAP application to Nutanix PRISM hypervisor., Delivered SAP Rollouts, SAP ERP rollouts to HGS entities in UK, Philippines, US, Jamaica & Canada geographies. Post rollout, created a support model to ensure continuous business support., SAP GST & ISD – Implementation, Played an active role in GST & ISD implementation project on SAP ERP. Ensured all regulatory changes were made available in the system for configuration of GST & ISD., Ariba Procure-to-Order Implementation, Implemented Procure-to-Order suite for transactional Procurement with SAP integration to Material Management & Financial Integration modules across multiple geographies of HGS & HGS Healthcare entities., AWS Migration of SAP Instances, Performed homogeneous migration of SAP ERP, SAP GRC & Solution Manager workloads to AWS., Integration and Interface development, Designed and developed Integration and Interfaces to various applications., Compliance management & System, Received accolades for successful completion of statutory and regulatory ITGC/ITAC/ICFR System audits for the last 4 years with zero defects.

Awards Recognition

  • Received Appreciation from Project-iTrack-Aricent Group for timely execution of SAP ECC Ehp 6 upgrade & Enterprise portal upgrade.
  • Received Appreciation for timely delivery of MDM project from Project-FusionTyco Flow Control.
  • Achieved high level of Customer satisfaction from Gulf oil Corp for Design and implementation of SAP Landscape within the budgeted cost.
  • Received Letter of Appreciation from Multivista Global Ltd, Chennai for my contribution towards the overall success of Project One-SAP ERP Implementation.
  • Received service award from Chairman-TVS Group for my contribution to Basis/Netweaver Practice at TVS Infotech Ltd.
  • Received Excellence award for successful completion of technical upgrade at Sundram Fasteners Ltd, Chennai in record time and with minimal production downtime.

Timeline

Principal Consultant – SAP Applications, Ariba & Concur support

Hinduja Global Solutions Limited
06.2016 - Current

Managed Services- SAP BASIS, SECURITY & SOLUTION MANAGER

Tech Mahindra Ltd
05.2014 - 08.2015

Shared Support Engagements

Defiance Technologies Ltd
07.2010 - 05.2014

B.S. - Electronics

Bangalore University

Similar Profiles

CREATE PROFILE
Ravi Babu PallelaDirector-IT/Enterprise Applications