Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

RAVI BAJANTRI

BANGALURU

Summary

Results-driven Salesforce Developer, certified twice, with over 3.5 years of experience specializing in Sales Cloud and Service Cloud. Proficient in developing, testing, and deploying applications while ensuring optimal stability and functionality. Demonstrated ability to enhance system performance and user satisfaction through innovative solutions. Committed to leveraging expertise to drive business success and improve customer engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Software Engineer (Salesforce Developer)

LTIMindtree
02.2023 - Current
  • Company Overview: Client: Currys (DCG Omnichannel).
  • Worked on the Salesforce Service Cloud and Salesforce Order Management.
  • Lead the implementation of Salesforce Omni-Channel for a global sales team of 50 or more members.
  • Customized omni-channel routing rules based on agent skills, workload, and priority, to ensure efficient case distribution.
  • Integrated Omni-Channel with Salesforce Service Cloud to streamline case management processes.
  • Conducted user training sessions and created documentation to ensure smooth adoption of Omni-Channel functionality.
  • Worked on integration between Salesforce and other applications like the NiceCX application (Phone-to-case), Nuance Integration (webchat-to-case), and Qualtrics integration (Customer feedback: Qualtrics will send survey responses back to Salesforce using the Qualtrics Standard Connector.)
  • Worked on different channels, like email-to-case, phone-to-case, webchat-to-case, and webform-to-case.
  • Maintaining the Currys application, checking the order flow, and collaborating with different teams, like the SFCC and Mule teams.
  • I worked on the case management system and on different channels through which the case will be created, such as email, phone, web form, and web chat.
  • Creating reports and dashboards on cases and orders.
  • Implemented real-time monitoring and reporting dashboards to track agent performance and optimize resource allocation.
  • Worked on functionalities like case transfer form, requeue, reopen, case status lifecycle management, manager callback, modify callback, customer association, and customer identification for cases created through channels.
  • Maintaining the Currys application, checking the order flow, and collaborating with different teams, like the SFCC and Mule teams.
  • Follow the guidelines, and update the incidents and change requests at the right time.
  • Worked on debugging tasks and troubleshooting.
  • Worked on incidents, OneTrust tickets, and change requests.
  • Client: Currys (DCG Omnichannel).

Software Engineer (Salesforce Developer)

LTIMindtree
04.2021 - 01.2023
  • Company Overview: Client: Philips IT Applications.
  • Philips uses a B2B sales cloud application, also called Channel CRM.
  • Salesforce development, unit testing, and documentation.
  • Worked on Agile methodology; the board is Azure DevOps.
  • Collaborated with BAs and informed them about the intended functionalities.
  • When we worked on sprints, we used to take 32 pointers for each sprint, and every developer would take 8-pointer user stories, analyzing the user stories and providing the technical approach.
  • Deploying the components to Test, SIT, UAT, and Production.
  • Worked on Salesforce Quip, creating templates and tables.
  • Worked on SIT and UAT bugs and defects.
  • Worked closely with team members, the project manager, and BAs.
  • Participated in regular team meetings and standup calls, and discussed the status of user stories, challenges faced in development, and improvements.
  • Working on different functionalities, like tender management, trade-in requests, and stock selling.
  • Capable of quickly learning and delivering solutions, both as an individual and as part of a team.
  • Have knowledge in project management activities, estimation, weekly workload planning, tasks, project release documents, code review analysis, and resource planning.
  • Worked on many deployments, and bulk data import and export.
  • Client: Philips IT Applications.

Education

Bachelor of Technology - Electrical and Electronics Engineering

The Oxford College Of Engineering
BENGALURU
08-2020

Skills

  • Salesforce platforms: Sales Cloud, Service Cloud, FLS
  • CRM Solutions: Workflow Automation, Customer Journey Mapping, Salesforce Customization, Approval Process, process Builders, Salesforce Flows
  • Development & Integration: Apex Classes and Triggers, Asynchronous Apex, Lightning Web components, Integrations (REST and SOAP API), Remote Site Settings, Connected App
  • Project Management: Agile Methodology, Scrum , Client Engagement
  • TOOLS: Azure DevOps, ServiceNow, Jira, Vs Code, Salesforce CLI, Data Loader, Workbench,Salesforce Inspector

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer 1
  • Salesforce Certified Platform App Builder

Accomplishments

  • 2 Coach Awards
  • 7 SpotOn Awards.
  • 2 Super crew Award.

Languages

KANNADA
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Software Engineer (Salesforce Developer)

LTIMindtree
02.2023 - Current

Software Engineer (Salesforce Developer)

LTIMindtree
04.2021 - 01.2023

Bachelor of Technology - Electrical and Electronics Engineering

The Oxford College Of Engineering

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RAVI BAJANTRI