RAVI BATHIJA
Bengaluru
Summary
Professional with strong expertise in Requirement Gathering and Elicitation, specializing in Agile project management and scaled agile frameworks. Certified Professional Scrum Master with a proven track record in coaching teams to enhance project outcomes and drive innovation. Demonstrated ability to facilitate effective retrospectives that lead to continuous improvement and team success.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Agile Coach/ Sr. Business Analyst
XL Health, United Health Group
Bengaluru (Bengaluru (Bengaluru (Bengaluru)))
09.2012 - 11.2025
- Analysed and documented functional and non-functional requirements for multiple projects annually.
- Proposed automation solutions in Billing & Enrollment, reducing manual effort by 80%.
- Served as Agile Coach, implementing Sprint cycles and updating leadership on progress.
- Created comprehensive business requirement and process design documents for project needs.
- Facilitated walkthrough sessions with development and testing teams on various process modules.
- Conducted stakeholder walkthroughs to refine solutions and implement necessary changes.
- Acted as key liaison between Business Users, Application Manager, and Development teams.
- Assessed business needs in California for six months, delivering automation solutions to offshore teams.
Business Analyst
Mphasis (India) – HP group
Bengaluru, Karnataka
06.2009 - 09.2012
- Designed HPS for healthcare commercial claims, validating information via Meta Vance platform.
- Implemented business solutions and documented requirements for major claim modules.
- Maintained comprehensive claim reference data repository, including procedure and diagnosis codes.
- Created Business Process Specification documents and Business Data Element Sets.
- Collaborated with Business and Delivery Excellence teams to document project details from initiation to closure.
- Validated metrics and ensured compliance with KPMG standards throughout project lifecycle.
- Contributed to achieving CMMI LV-5 certification for Telstra project team.
Business Analyst – Health care & Life Team- Science
Syntel
Mumbai, India
11.2008 - 04.2009
- Collaborated with stakeholders to gather business requirements through joint planning sessions.
- Elicited business changes for ICD-10 migration solutions in Payer lifecycle process.
- Developed training materials for healthcare entities at E2 level.
- Contributed to practice team for Payer lifecycle process improvements.
Sr. Product Analyst
HGS – Hinduja Global Solutions – Humana
Bengaluru, Karnataka
03.2004 - 10.2008
- Improved efficiency by optimizing internal processes and workflows.
- Communicated effectively with stakeholders throughout product lifecycle for transparency and alignment.
- Was collaborating with onshore and offshore teams which included Product Build; Business and Configuration teams
- Identified customer needs, resulting in more targeted products.
- Developed product roadmaps for improved business outcomes.
- Collaborated with cross-functional teams to ensure successful product launches.
- Worked closely with design teams to deliver aesthetically pleasing user interfaces.
Education
PG Diploma - Business Management
Annamalai University
AnnamalainagarPG Diploma - Personal and Industrial Management
Annamalai University
AnnamalainagarDiploma - Business Analyst
UI Path (RPA)
Bengaluru, KarnatakaB.Sc. - Electronics
SJRC
Bengaluru, KarnatakaCertified Scrum Master - Agile
Scrum Allianz
Bengaluru, KarnatakaArtificial Intelligence Certificate - Artificial intelligence tools and process
Optum Tech
Bengaluru, KarnatakaSkills
- Scaled Agile Framework
- Effective retrospectives
- Backlog refinement
- Business analysis
- Continuous improvement
- Agile project management
- Coaching and mentoring
- Data visualization and analysis
- Microsoft Office Suite
- Windows applications development
Certification
- CMMI_SVC_L3 certification from Mphasis
- Business Analysis and Domain Certification training in healthcare.
- Six Sigma Concept and implementation training from Mphasis.
- Software Testing Tools from Stag Software.
- Trained ISO auditor for ITES voice and non-voice processes.
CORE COMPETENCE
- Coordinated and translated the business needs to business requirements for Product Development and Automation projects across multiple business verticals which include. Medicare & Retirement; Community and State; Clinical; Claims and Employee & Individual & Billing and Enrollment.
- Documented use cases, business requirements documents, process design documents, functional requirements document and User Acceptance test cases for Product build and Automation projects and used MS Visio/Draw io in creating Mockups.
- Played the role of Agile Coach/Scrum lead in assisting teams in refining Agile processes and identifying and removing impediments and maintaining a continuous delivery pipeline to increase efficiency, reduce project delays and improve quality.
- Guided teams in adopting to the Agile Methodologies like Scrum, Kanban, and Change Management
- Can prioritize customer needs and implement execution plans as per the user stories.
- Facilitated and conducted Agile ceremonies which include Backlog refinement; Sprint backlogs; Sprint daily scrum; Retrospective meetings and estimates and planning meetings.
- Possess strong Communication and Presentation skills to help define vision, scope, requirements, design, and risk mitigation plans for the project(s).
- Key contributor on understanding RPA process (UI Path) for business and documenting PDD’s for the process.
- Managed the Quality Assurance team for different business(es) and maintained the quality spec > 98% in the projects.
- Knowledge on ETL testing and worked on different technologies which include MYSQL; Oracle; Snowflake; Azure Database.
- Possess Valid B1 Visa till Sept 2024
Timeline
Agile Coach/ Sr. Business Analyst
XL Health, United Health Group
09.2012 - 11.2025
Business Analyst
Mphasis (India) – HP group
06.2009 - 09.2012
Business Analyst – Health care & Life Team- Science
Syntel
11.2008 - 04.2009
Sr. Product Analyst
HGS – Hinduja Global Solutions – Humana
03.2004 - 10.2008
PG Diploma - Business Management
Annamalai University
PG Diploma - Personal and Industrial Management
Annamalai University
Diploma - Business Analyst
UI Path (RPA)
B.Sc. - Electronics
SJRC
Certified Scrum Master - Agile
Scrum Allianz
Artificial Intelligence Certificate - Artificial intelligence tools and process
Optum Tech