Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
SalesAssociate
Ravi  Bharadwaj

Ravi Bharadwaj

New Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Lead- Client Services

Knowcross Solutions Pvt. Ltd.
10.2019 - Current


  • Proactively engage with new and existing customers, assessing their product needs and providing customized solution as per the need of the business.
  • Understand our range of Knowcross' products thoroughly to effectively address customer inquiries.
  • Highlight the unique features and enhancements of our products, emphasizing their ability to mitigate risks and address customer concerns.
  • Collaborate with colleagues from diverse sectors, like Development, Infra, leveraging their expertise to support clients.
  • Handle client inquiries and complaints in a prompt and professional manner, ensuring swift resolution.
  • Training staff / leaders on the Knowcross' platform.
  • Smoothening multi-vendor coordination and handling conflict /escalations on behalf of customer/company.
  • Providing technical support to the customer for Knowcross' software which includes co-ordination with various vendors like Opera, MEWS, RMS, Infor, etc.
  • Investigate data mismatch issues using SQL, Mongo DB and other internal tools.
  • Measure and publish key metrics and ensure KPI's are followed within the global client service team.

Sr. Technical Support Executive

CRM Services India Pvt. Ltd.
05.2018 - 07.2019
  • Assisted customers in identifying issues and explained solutions to restore the service and functionality.
  • Documented support interactions for future reference in CRM.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Acting as Subject Matter Expert to provide technical assistance to the teams providing Tier1/tier2 support.
  • Handling end user escalations related to technical, communication or any other reason and providing resolution as per customer satisfaction.


Education

Bachelor of Commerce - Business, Accounting & Finance

Swami Vivekanand Subharti University
Meerut
04.2019

Skills

  • Jira
  • Salesforce
  • MongoDB
  • SQL
  • Microsoft Office
  • Software Implementation
  • Database configuration
  • Project Management
  • Account Management
  • Training
  • Leadership
  • Team management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead- Client Services

Knowcross Solutions Pvt. Ltd.
10.2019 - Current

Sr. Technical Support Executive

CRM Services India Pvt. Ltd.
05.2018 - 07.2019

Bachelor of Commerce - Business, Accounting & Finance

Swami Vivekanand Subharti University
Ravi Bharadwaj