Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Lead- Client Services
Knowcross Solutions Pvt. Ltd.
10.2019 - Current
Proactively engage with new and existing customers, assessing their product needs and providing customized solution as per the need of the business.
Understand our range of Knowcross' products thoroughly to effectively address customer inquiries.
Highlight the unique features and enhancements of our products, emphasizing their ability to mitigate risks and address customer concerns.
Collaborate with colleagues from diverse sectors, like Development, Infra, leveraging their expertise to support clients.
Handle client inquiries and complaints in a prompt and professional manner, ensuring swift resolution.
Training staff / leaders on the Knowcross' platform.
Smoothening multi-vendor coordination and handling conflict /escalations on behalf of customer/company.
Providing technical support to the customer for Knowcross' software which includes co-ordination with various vendors like Opera, MEWS, RMS, Infor, etc.
Investigate data mismatch issues using SQL, Mongo DB and other internal tools.
Measure and publish key metrics and ensure KPI's are followed within the global client service team.
Sr. Technical Support Executive
CRM Services India Pvt. Ltd.
05.2018 - 07.2019
Assisted customers in identifying issues and explained solutions to restore the service and functionality.
Documented support interactions for future reference in CRM.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Translated complex technical issues into digestible language for non-technical users.
Acting as Subject Matter Expert to provide technical assistance to the teams providing Tier1/tier2 support.
Handling end user escalations related to technical, communication or any other reason and providing resolution as per customer satisfaction.
Education
Bachelor of Commerce - Business, Accounting & Finance
Swami Vivekanand Subharti University
Meerut
04.2019
Skills
Jira
Salesforce
MongoDB
SQL
Microsoft Office
Software Implementation
Database configuration
Project Management
Account Management
Training
Leadership
Team management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead- Client Services
Knowcross Solutions Pvt. Ltd.
10.2019 - Current
Sr. Technical Support Executive
CRM Services India Pvt. Ltd.
05.2018 - 07.2019
Bachelor of Commerce - Business, Accounting & Finance
Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)