Ravi Bharadwaj
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Lead- Client Services
Knowcross Solutions Pvt. Ltd.
10.2019 - Current
- Proactively engage with new and existing customers, assessing their product needs and providing customized solution as per the need of the business.
- Understand our range of Knowcross' products thoroughly to effectively address customer inquiries.
- Highlight the unique features and enhancements of our products, emphasizing their ability to mitigate risks and address customer concerns.
- Collaborate with colleagues from diverse sectors, like Development, Infra, leveraging their expertise to support clients.
- Handle client inquiries and complaints in a prompt and professional manner, ensuring swift resolution.
- Training staff / leaders on the Knowcross' platform.
- Smoothening multi-vendor coordination and handling conflict /escalations on behalf of customer/company.
- Providing technical support to the customer for Knowcross' software which includes co-ordination with various vendors like Opera, MEWS, RMS, Infor, etc.
- Investigate data mismatch issues using SQL, Mongo DB and other internal tools.
- Measure and publish key metrics and ensure KPI's are followed within the global client service team.
Sr. Technical Support Executive
CRM Services India Pvt. Ltd.
05.2018 - 07.2019
- Assisted customers in identifying issues and explained solutions to restore the service and functionality.
- Documented support interactions for future reference in CRM.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Acting as Subject Matter Expert to provide technical assistance to the teams providing Tier1/tier2 support.
- Handling end user escalations related to technical, communication or any other reason and providing resolution as per customer satisfaction.
Education
Bachelor of Commerce - Business, Accounting & Finance
Swami Vivekanand Subharti University
Meerut04.2019
Skills
- Jira
- Salesforce
- MongoDB
- SQL
- Microsoft Office
- Software Implementation
- Database configuration
- Project Management
- Account Management
- Training
- Leadership
- Team management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead- Client Services
Knowcross Solutions Pvt. Ltd.
10.2019 - Current
Sr. Technical Support Executive
CRM Services India Pvt. Ltd.
05.2018 - 07.2019
Bachelor of Commerce - Business, Accounting & Finance
Swami Vivekanand Subharti University
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