Ravi Bhardwaj
Senior Operations Manager
Meerut
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in Hospitality, strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Operations Manager
Treebo Hotels
Amritsar
09.2024 - Current
- Operations Manager is responsible for executing the company's startegic vision across a designated territory encompassing operation, biasness growth and guests satisfaction
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Drive compliance with Standard Operating Procedures(SOPs), Health and safety guidelines across the portfolio with more than 20 properties
- Conduct audits, quality assurance checks and implement corrective/preventive actions to maintain high standards
- Act as the key liaison between the company and hotel partners, ensuring seamless coordination
- Monitor and enhance overall guests experience ensuring prompt and effective service recovery
- Negotiate terms, oversee onboarding and ensure alignment with brand expectations
- Collaborate with central business development team to support expansion goals
- Drive regional sales performance by collaborating with property team to implement sales initiatives
- Build strong relationships with hotel owners and partners to foster collaboration and long team association
Zonal Manager
Dhruv Research
06.2021 - 03.2024
- Taking the Ownership of end to end project planning, execution and management with Client first approach.
- Deliver on strategy and operational plans while scaling to large geographies with a frugal approach by providing functional guidance and support.
- Project handled: UP, PB, RJ, TR and MP for state elections.
- Manage the operational metrics of 100+ teams while ensuring compliance and achievement of Targets on a daily and monthly basis.
- Team management: Hire, train and manage managers, Assistant manager, operations executive, team leaders and field agents.
- Training & Mentorship: Conducted 30+ physical training sessions in different states and 50+ online sessions for the ops team across the states in order to ensure high compliance on the procedures to be followed.
- Earned the title of '21 Gun salute' for completing the assigned projects within the time frame and assigned budget.
Operations Manager
One Culture
Gurugram
04.2019 - 12.2020
- Espouse one culture's values.
- Create a friendly environment to facilitate high member satisfaction.
- Plan and launch community initiatives to create connections between members of different organisations.
- Conflict management: Resolve issue between members quickly and in the manner that diffuses tension.
- Operational feasibility: Overse new member onboarding and member moves out of the space.
- Vendor Management: Maintaining a positive relationship with key vendors and landlords.
- Utilize a variety of CoWorking software to manage the space and membership.
- Training and Mentoring: Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and missions of the space.
- Creating Frugal operational processes for cost optimization.
- Responsible for hiring and training the staff.
- Ensuring the SOP implementation throughout the premises.
- Regular audits for inventory, stocks, compliance etc.
- Assisting the project team to make the space fully operational.
Operations Manager
Oyo Rooms
01.2017 - 02.2018
- Responsible for complete operations of the hotel.
- Responsible for preparation subsequent achievement of the annual operating budget, marketing & sales plan and capital budget.
- Lead all key projects like capital projects, customer service.
- Ensure all decisions are made in the interest of the hotel & management.
- New client acquisition along with the sales team whenever required.
- Responsible for occupational health and safety act, fire regulations and requirements.
- Pre-opening of North Indian largest OYO property consisting of 154 keys.
- Hiring the staff across the teams and implementing various operational SOPs.
- Successfully implemented 'Amazon Prime project' with OYO partners.
Shift Incharge
Itc Hotels
07.2015 - 12.2017
- Responsible for the smooth lobby operations.
- Taking care of the imprest.
- Managing reports for night auditing.
- Inventory management by coordinating with other departments.
Front Office Associate
Lemon tree Hotels
07.2014 - 06.2015
- Taking care of checking-in and check out.
- Creating a daily summary report.
- Assisting concierge with various processes.
- Co-ordinating with other departments for various guests needs.
- Taking care of C-forms.
- Acting as a first point of contact for the guests and VIP arrivals.
Education
B.Sc - hospitality And hotel Administration
IHM Gurdaspur
Gurdaspur, Punjab 01.2011 - 01.2014
Industrial Training
The Ashok
Skills
- Operations management
- Team management
- Hospitality management
- Training and Development
- leadership
- Strategic planning
- Cross- functional Collaboration
- Compliance management
- Frugality
Interests
Music
Travelling
Timeline
Senior Operations Manager
Treebo Hotels
09.2024 - Current
Zonal Manager
Dhruv Research
06.2021 - 03.2024
Operations Manager
One Culture
04.2019 - 12.2020
Operations Manager
Oyo Rooms
01.2017 - 02.2018
Shift Incharge
Itc Hotels
07.2015 - 12.2017
Front Office Associate
Lemon tree Hotels
07.2014 - 06.2015
B.Sc - hospitality And hotel Administration
IHM Gurdaspur
01.2011 - 01.2014
Industrial Training
The Ashok
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