RAVI CHANDRA
Scrum Manager
Bengaluru
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Having 16 Years of experience in IT & FMCG designated as Scrum Master, Delivery Manager, Team lead & Application Support Engineer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Manager
Movate Technologies PVT. LTD.
09.2021 - Current
- Working as a scrum master, leading the delivery of all sprints and interaction with product owners.
- Monitored and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing the project goals.
- Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed.
- Facilitated and participated in Sprint planning, design, and estimation.
- Monitored the Sprint Burndown and conducted daily stand up, encouraging open communication in the team.
- Facilitated the team to estimate story points and measured velocity to plan future sprints.
- Facilitated sprint planning, retrospective, and sprint demos.
- Additional responsibilities:
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Scrum Manager
Inventech Info Solution PVT. LTD.
09.2019 - 09.2021
- Working as a scrum master, leading the delivery of all sprints and interaction with product owners.
- Monitored and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing the project goals.
- Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed.
- Facilitated and participated in Sprint planning, design, and estimation.
- Monitored the Sprint Burndown and conducted daily stand up, encouraging open communication in the team.
- Facilitated the team to estimate story points and measured velocity to plan future sprints.
- Facilitated sprint planning, retrospective, and sprint demos.
- Additional responsibilities:
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Service Delivery Lead & Manager
JK Techno soft
09.2013 - 08.2019
- Organized MBRs, QBRs and Weekly call review with the stake holders.
- Part of ISO 9001:2015 internal and external audits , maintained project level repositories.
- Part of BCP strategic plan and implementation
- Maintained agreed service levels with client
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Negotiated and executed contracts on behalf of department.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Coordinated new hire recruitment, training and development.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Implemented and supported ITSM tolls at client site.
- Part of the major GST rollout and completed successfully with in the short span of time
- Planned resources for the DMS app migration across India for the top FMCG company (~5K End users)
- Facilitated completion of deliveries and verified documentation.
Team Lead
CMC Limited
04.2010 - 09.2013
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Handled 15 members technical support team
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
L1 Support Engineer (SQL DBA)
CMC Limited
01.2008 - 04.2010
- Maintained SLAs
- Always on top 5 in performance, 100% SLAs, top issues resolver
- Part of SQL migration from 2000 to 2005 to 2008, approximately completed activity for 4K end user's machines
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Prepared Structured Operational Procedures (SOPs) for the support project
Education
Electronics And Control Systems Engineering
04.2001 -
Skills
Project Scope, Planning, & Prioritizing
Resource Requirements & Management
Scheduling, Organizing, & Time Management
Project Requirements Gathering & Analysis
Oral & Written Communication Skills
Presentations (Weekly / Monthly / QBR)
Document project meeting information including tasks, action items, and timelinesTeam Leadership & Cross-Functional Team Collaboration
Project Budget Planning & Administration
Best Practices in Project Management Methodology
Analytical Thinking, Problem Solving, & Attention to Detail
Microsoft: Project, Word, Excel, PowerPoint
Ability to successfully partner with colleagues and work independentlyAttend and document project kick-off meetingsSoftware Installation
Asset Management
Incident Management
Remote Support
Mobile Device Management
Application Support
Server Maintenance
Application Installations
User Support
Debugging Skills
Technical Support
Technical Documentation
Backup and Recovery
Quality Assurance
Customer Education
Project Coordination
Project Management
Hardware and Software Installation
MS SQL Server 2005/2008/2012
Windows 7/8/10 & Windows/Lenovo Servers
Personnel Details
Chandra Sekhar T, Male, Married, English, Telugu, Tamil, Kannada & Hindi, Cricket, choreography, Listening to music, Book reading, chess, carroms
Projects
4, Project Manager, InVENTECH INFO SOLUTION PVT LTD & Movate Technologies Pvt. Ltd, UniLever, 09/2019 - Present, 153, Handling 5K Unilever customers(Distributors of Unilever (HUL)), Having sound knowledge on SalesEdge mobile application and its functionality, Able to provide 25K Sales force team and their queries on SalesEdge application, Works with management to establish key project milestones, activities, and schedules, Develops project plans and work breakdown structures, Update the risk trackers, SDMP and take care of all internal audits, Works on project revenue and execute the same, Works on agent productivity and publish to higher management, Plan the skill matrix and training plans, Implements and manages project changes and interventions to achieve project outputs, Creates, organizes, and maintains project documentation, Documents project meeting information including tasks, action items, and timelines, Prepare Weekly and Monthly review decks to have a review with Customer 3, LeverEdge (Web based Billing Software) & SalesEdge (Mobility App), Hindustan UniLever, JK Techno Soft, Team Lead & Delivery Manager, Java, Tomcat, Unify & LeverEdge Billing Software’s, MSSQL Server 2012, Win Server 2012, Citrix Remote tools, TeamViewer., CA-SPSD, 09/2013 - 08/2019, Installation of SQL server software and related Products in customer systems remotely, Installing LeverEdge & Unify Billing Software in Clients Systems through Remote, Installation of Tomcat Server and JRE as per Requirement, Maintaining client to server connectivity, Understand the technical document, Tracking and Reporting the Bugs/Defects to L2 team., Support for installation activity of SQL and Unify application software through the remote management, Installing the SalesEdge Application in Android Mobiles, Configuring the users for each Mobile individually to avoid Overlapping, Solving the Customer problems through Team viewer and ZOHO remote management tools, Maintaining client to server connectivity 1, Quantum (VXD Product), Intercon International PVT. LTD., Application Support Eng. (Level 1 - SQL DBA) & Team Lead, SQL Server 2008, TVS electronic Application, Windows, and Android Mobiles, 01/2008 - 09/2013, Monitoring 25 Members team, SLAs monitoring, SOPs documentation, Quality check, Trainer, Software installation and Maintenance, Data Extraction, Transformation, and Loading, Database Backup and Recovery, Security, Authentication, Capacity Planning, Performance Monitoring, Manage SQL Server databases, Configure and maintain database servers and processes, Monitor system's health and performance using profiler, Ensure high levels of performance, availability, sustainability, and security
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge.
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
02-2024
Scrum Manager
Movate Technologies PVT. LTD.
09.2021 - Current
Scrum Manager
Inventech Info Solution PVT. LTD.
09.2019 - 09.2021
Service Delivery Lead & Manager
JK Techno soft
09.2013 - 08.2019
Team Lead
CMC Limited
04.2010 - 09.2013
L1 Support Engineer (SQL DBA)
CMC Limited
01.2008 - 04.2010
Electronics And Control Systems Engineering
04.2001 -