Ravi Chaudhary
Executive Operations
Summary
Highly ambitious individual with a background in sales and marketing, boasting over 8 years of experience specializing in forecasting and client needs assessments. Known for meticulous nature, excels at juggling multiple tasks and thrives under pressure. Broad industry experience spanning healthcare, finance, and legal sectors. Client-focused Sales Representative with a proven track record of providing solutions to customers. Technically-savvy leader with exceptional relationship-building, training, and presentation skills. Top-producing sales professional consistently exceeding goals and company expectations in the customer-based industry.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Lead Executive Operations
American Express
04.2021 - Current
- My Current role is assisting PAN India Merchants with EDC machines ,payments and online portal queries.
- Maintain the highest standards of customer service, for both inbound and outbound calls.
- Assisting Digital Queries related to AmEx App and Website.
- Sharing weekly matrices to the team members (CFR, RTF, VIBES, CHT)
- Call audits and call calibration.
- Supporting peers to improve process gap and matrices.
- Cross trained in GNA (Global new accounts). worked on new card applications, resolving fraud and general codes, to process applications.
- Joined CEAT team and executed many RnR activities successfully every quarter.
- Worked on many different applications, like GSP, CST, I care, Clic, ISP, MS- Office, Nexidia, Speech minor, Lexis Nexis, GCAP, Go2 Unify, GWS, NASP,Griffin,Genesys,spreadsheet
Service Advisor
British Airways
10.2019 - Current
- Maintain the highest standards of customer service, for both inbound and outbound calls.
- First Call resolution for Executive club members, Premium Customers, Preferred Partners.
- PNR servicing and redemption of AVIOS points.
Senior Executive
Anron Enigma Info System Pvt Ltd
09.2017 - 04.2019
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Sales Representative
NTS GLOBAL SERVICES PVT LTD
08.2015 - 09.2017
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
- Refer to internal database or external resources to provide accurate tech solutions.
- Prepare accurate and timely reports.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Family Business
01.2013 - 06.2015
Education
Bachelors - computer application
Maharaja Ganga Singh University
Bikaner, RJHigh School Diploma - undefined
K.V DOGRA LINES MEERUT CANTT
Meerut, UPSkills
Visionary leadership
Certification
Certifications Social Media Marketing for Small Business (2016) Fair and Effective Interviewing for Diversity and Inclusion Artificial Intelligence Basic course Artificial Intelligence Case Studies in Different Business Industries Basics of Power BI Microsoft 365 Copilot and Business Chat
Interests
Travelling - Hiking, trekking
Socializing - Community work, Volunteer Work
Animal Care
Part of an NGO - YAC (Youth Against Crime/ Umeed for Animal)
Timeline
Certifications Social Media Marketing for Small Business (2016) Fair and Effective Interviewing for Diversity and Inclusion Artificial Intelligence Basic course Artificial Intelligence Case Studies in Different Business Industries Basics of Power BI Microsoft 365 Copilot and Business Chat
02-2025
Lead Executive Operations
American Express
04.2021 - Current
Service Advisor
British Airways
10.2019 - Current
Senior Executive
Anron Enigma Info System Pvt Ltd
09.2017 - 04.2019
Technical Sales Representative
NTS GLOBAL SERVICES PVT LTD
08.2015 - 09.2017
Family Business
01.2013 - 06.2015
High School Diploma - undefined
K.V DOGRA LINES MEERUT CANTT
Bachelors - computer application
Maharaja Ganga Singh University
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