Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ravi Chauhan

Gurgaon

Summary

Dynamic leader with a proven track record at Tata Croma, enhancing customer satisfaction and driving revenue growth. Excelled in staff training and shift scheduling, leveraging Salesforce proficiency, and exceptional communication skills. Achieved significant retention and growth targets by implementing strategic customer relations and service management practices.

Overview

10
10
years of professional experience

Work History

Sales Manager

Imagine Tresor Systems Pvt. Ltd
Gurgaon
03.2025 - Current
  • Engaged customers to assess mobile device needs and preferences.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Provided technical support for mobile devices, resolving issues effectively.
  • Collaborated with team members to maintain inventory and product displays.
  • Trained new employees on sales techniques and product knowledge.
  • Utilized point-of-sale systems to process transactions efficiently.
  • Monitored industry trends to stay informed about competitive products and services.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Prepared weekly sales reports for management review.
  • Educated customers about current promotions and discounts on products and services.
  • Assisted customers in selecting their ideal device, plan, and accessories.

Customer Relationship Manager

Flow Sports Life
Gurgaon
03.2024 - 02.2025
  • Created and managed customer relationship management databases.
  • Generated reports on customer feedback and identified areas of improvement.
  • Conducted market research to identify new business opportunities.
  • Developed strategies to improve customer service processes.
  • Analyzed customer data to identify potential problems or areas of improvement.
  • Maintained accurate records of all interactions with customers.
  • Addressed customer questions and concerns regarding products and services.
  • Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
  • Established and maintained CRM databases, ensuring data accuracy and compliance.
  • Trained and mentored new hires in customer service excellence and CRM software usage.
  • Assigned work and monitored performance of project personnel.
  • Analyzed business performance data and forecasted business results for upper management.

Customer Service Team Lead

Reliance digital
Gurgaon
03.2023 - 03.2024
  • Coordinated and supervised customer service team in order to ensure quality service delivery.
  • Provided training and guidance to customer service representatives on policies, procedures, and best practices.
  • Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
  • Managed daily operations of the team including scheduling shifts, assigning tasks.
  • Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Monitored team performance metrics to identify areas for improvement.
  • Resolved escalated customer issues with professionalism and patience.
  • Maintained up-to-date knowledge of industry trends and best practices in customer service.
  • Managed team of customer service representatives to ensure high-quality support.

Senior Sales Executive

Tata Croma
Gurgaon
03.2020 - 03.2023
  • Developed and implemented marketing strategies to increase online sales.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Trained new employees on inventory management practices and procedures.
  • Purchase from Online and pickup from Store.
  • Assisted customers with product installation and setup.
  • Maintained accurate records of customer interactions.
  • Developed solutions to address customer complaints.
  • Managed customer accounts using CRM software tools.
  • Collaborated with colleagues to resolve complex customer queries.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Maintained accurate and up-to-date inventory records.
  • Conducted periodic inventories and physical counts of product supplies.
  • Managed performance issues with delivery team members.

Sales Executive

Tata Croma
Gurgaon
10.2015 - 03.2020
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Provided technical support during product demonstrations at client sites.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Reset store displays for special events and seasonal merchandise changes.

Education

Bachelor of Arts - Arts

Maharaja Agrasen Himalayan Garhwal University
Uttarakhand
03-2022

Skills

  • Customer Relations
  • Customer Service
  • Revenue Growth
  • Staff Training
  • Shift Scheduling
  • Problem-solving aptitude
  • MS Office
  • Salesforce proficiency
  • Sales order management
  • Service order management
  • Lead Management
  • Sap CRM
  • Excellent Communication

Accomplishments

  • Best Employee of the Year in 2017
  • Monthly best Performance at Croma.
  • On Sitego rewarded for best performance

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Sales Manager

Imagine Tresor Systems Pvt. Ltd
03.2025 - Current

Customer Relationship Manager

Flow Sports Life
03.2024 - 02.2025

Customer Service Team Lead

Reliance digital
03.2023 - 03.2024

Senior Sales Executive

Tata Croma
03.2020 - 03.2023

Sales Executive

Tata Croma
10.2015 - 03.2020

Bachelor of Arts - Arts

Maharaja Agrasen Himalayan Garhwal University

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Ravi Chauhan