Ravi Dahiya
Asst. Manager, Contact Centre, MFCWL
Gurgoan,Haryana
Summary
PROFESSIONALSUMMARY
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and data management. Dedicated to complete knowledge of company products and services for optimized customer service. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Mahindra First Choices Wheels ltd.
Gurugram, Haryana
01.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Despite Covid-19 able to record highest ever revenue of 50 Lakhs from Mahindra Finance and added three new projects in my bucket.
Team Leader
Paisa Bazaar Marketing Pvt Ltd
Gurgoan, Haryana
07.2020 - 01.2021
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 10 members while providing exceptional customer service.
- Mentored and guided employees to foster proper completion of assigned duties.
Team Leader
Karvy Stock Broking Ltd.
Hyderabad, Telangana
07.2018 - 07.2019
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes which delivered continued improvements.
- Coached team members in techniques necessary to complete job tasks.
Equity Advisor
Karvy Stock Broking
Hyderabad, Telangana
02.2017 - 07.2018
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
Education
MBA - Finance And Marketing
Mittal School of Bussiness (LPU)
Jalandhar, Punjab 08.2015 - 07.2017
Skills
Employee performance evaluations
undefinedWork Availability
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Accomplishments
- CertificateofAIforEveryone(onlinecourse).
- CertifiedNISMseriesVIIIEquityDerivative.
- EmailMarketingbyHubspot,2017MicrosoftOfficeSpecialistCertified,2016.
- WorkshoponPersonalBranding,2015.
- WorkshoponDigitalMarketingbyGoogle,2015.
- WorkshoponBusinessSimulationbySML,2015.
- InternationalConferenceonStrategiesforGlobalCompetitivenessandEconomicGrowth,2015.
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Assistant Manager
Mahindra First Choices Wheels ltd.
01.2021 - Current
Team Leader
Paisa Bazaar Marketing Pvt Ltd
07.2020 - 01.2021
Team Leader
Karvy Stock Broking Ltd.
07.2018 - 07.2019
Equity Advisor
Karvy Stock Broking
02.2017 - 07.2018
MBA - Finance And Marketing
Mittal School of Bussiness (LPU)
08.2015 - 07.2017
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