Ravi Dattatraya Taur
Jalna
Summary
Results-driven Application Support & Technical Support Engineer with 2.6 years of experience in Production Support, Incident Management, Release Engineering, and DevOps Operations within the Banking and Financial domain. Proficient in Linux, SQL, Jenkins, AWS, Grafana, and automation scripting. Adept at troubleshooting, process optimization, and ensuring stable application performance in high-availability environments.
Overview
3
3
years of professional experience
Work History
Technical Support Expert 2
Teleperformance India
04.2024 - 10.2025
- Designed and configured deployment processes to streamline software delivery and optimize release cycles.
- Developed custom automation scripts and integrated CI/CD pipelines using Jenkins.
- Implemented code quality checks and automated testing using SonarQube for continuous improvement.
- Managed and configured Oracle/MySQL databases during release activities.
- Applied build fixes in UAT/PROD environments and handled SVN repository access control.
- Worked extensively with Linux, WebLogic, and Windows systems for deployment and maintenance.
- Managed AWS/Azure resources (EC2, RDS, S3, IAM, ALB/NLB, Secrets Manager).
- Used Grafana and Prometheus for infrastructure and performance monitoring.
- Mentored junior engineers in DevOps tools, automation, and best practices.
Application Support Engineer
Scriptbuild Software Pvt Ltd
04.2023 - 04.2024
- Delivered L1/L2 production support ensuring smooth business operations and minimal downtime.
- Monitored and validated daily jobs using SQL queries, Linux commands, and batch processing tools.
- Performed Root Cause Analysis (RCA) for incidents and prepared post-resolution reports.
- Handled MFI score analysis, borrower data validation, and rejection summary preparation.
- Resolved tickets and change requests through Jira, ServiceNow, and Zendesk.
- Coordinated with developers for release deployment, validation, and bug fixes.
- Automated repetitive tasks using shell scripting and SQL-based job automation.
- Monitored systems using Grafana, CloudWatch, and Splunk dashboards for proactive issue detection.
- Supported weekend and emergency release cycles with detailed post-release validation.
Education
Bachelor - Computer Science
Swami Vivekananda College of Computer Management
Chhatrapati Sambhajinagar04-2023
Skills
- CI/CD implementation
- Configuration management expertise
- Containerization expertise
- Proficient in AWS and Azure
- Linux and Windows proficiency
- WebLogic administration
- Shell scripting proficiency
- Grafana and Prometheus monitoring
- Database management expertise
- Proficient in ticketing tools
PERSONAL DETAILS
Languages Known: English, Hindi, Marathi
Timeline
Technical Support Expert 2
Teleperformance India
04.2024 - 10.2025
Application Support Engineer
Scriptbuild Software Pvt Ltd
04.2023 - 04.2024
Bachelor - Computer Science
Swami Vivekananda College of Computer Management