Ravi Francis
Pune
Summary
Dynamic professional with extensive experience at UNESCO Pvt Ltd, excelling in machine maintenance and troubleshooting. Proven ability to enhance production efficiency through strategic planning and effective customer relationship management. Adept at leading teams and delivering exceptional technical support, ensuring optimal performance and satisfaction in every engagement.
Overview
15
15
years of professional experience
Work History
Field Service Worker
UNESCO Pvt Ltd
Pune
12.2014 - 01.2019
- Supplied innovative weaving machines to boost production efficiency.
- Conducted inspections and service visits at partner companies and customer sites.
- Provided technical support during machine inspections to ensure optimal performance.
- Collaborated with technicians and electronic specialists to address customer support needs.
Assistant Mechanic
Hero Honda ( Singh Motor Company)
Pune
09.2010 - 08.2014
- Managed workshop operations for Hero Honda at Singh Motor Company.
- Assisted team of 10 mechanics under head mechanic to ensure quality service.
- Engaged with customers regarding bike service, creating job cards for free and paid services.
- Monitored engine oil stock and spare parts availability for both service types.
- Coordinated new stock purchases and managed inventory levels effectively.
Booking Manager
Kent Car Services
Pune
10.2006 - 04.2010
- Supervised 10 vehicles and drivers to ensure optimal performance.
- Coordinated bookings with regular partners associated with Kent Car.
- Managed guest pick-up and drop-off services for events and weekends.
- Conducted regular vehicle inspections and arranged fueling.
- Allocated drivers for VIP guest transportation.
- Assigned special duties and managed outstation assignments.
Trainee
Baja Electrical
Pune
02.2004 - 06.2006
- Stocked inventory using proper challan paper and organized storage systems.
- Processed new order receipts and validated stock availability details.
- Conducted stock checks to maintain accurate current stock status.
Education
High School Diploma -
Garware Collage
Pune03-2006
Bachelor of Arts - Arts Education
Pune University
Pune06-2004
Higher Collage - Arts
Wadia Collage
Pune03-2001
Ssc ( 10th Grade - Secondary
Agrasen High School
Pune04-1999
Skills
- Machine maintenance and troubleshooting
- Field inspections and inventory management
- Technical support
- Customer service
- Multitasking
- Experience in leadership
- Tool management
- Relationship building
- Problem-solving
- Strategic planning
- Field repairs
- Customer relationship management
- Goal setting
- Team leadership
Timeline
Field Service Worker
UNESCO Pvt Ltd
12.2014 - 01.2019
Assistant Mechanic
Hero Honda ( Singh Motor Company)
09.2010 - 08.2014
Booking Manager
Kent Car Services
10.2006 - 04.2010
Trainee
Baja Electrical
02.2004 - 06.2006
High School Diploma -
Garware Collage
Bachelor of Arts - Arts Education
Pune University
Higher Collage - Arts
Wadia Collage
Ssc ( 10th Grade - Secondary
Agrasen High School