Reading Books
Ravi Gupta
Business Analyst
Faridabad
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Business Analyst position. Offering excellent communication and good judgement.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Manager- Sales and Executive- Student Concierge
Whitehat Education Technologies Pvt Ltd
Mumbai
10.2020 - 04.2022
- Responsible for Consulting, Supporting the end customers and providing optimal solution and follow up on the tickets.
- Responsible for creating new business opportunities for the business and providing throughout solution as per the customer requirement.
- Escalations handling and queue management.
- Managing customer relationships through tools like Salesforce and Zendesk.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
Business Developer
IT Genius
Faridabad
04.2020 - 09.2020
- Collaborated with sales and marketing departments to support project rollout.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Senior Sales Executive
Deltron Technologies Pvt Ltd
Noida
06.2017 - 12.2019
- Interacting with customers, understanding the technical issues and troubleshoot accordingly.
- Sold software solutions to new and established customers.
- Identifying technical issues , analyzing and resolving accordingly with providing a detailed RCA.
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
Education
Bachelor of Technology - Computer Science
Rawal Institute of Engineering And Technology
Faridabad 06.2010 - 05.2014
High School - Science Education
DAV Public School
Faridabad 06.2009 - 05.2010
Skills
MYSQL
Interests
Public Speaking
Teach Poor children in locality free of cost
Snooker and Billiards
Personality
Passionate to learn new technologies and methods.
Productive and efficient professional.
Take initiatives.
Maintain Integrity.
Problem-solver.
Timeline
Manager- Sales and Executive- Student Concierge
Whitehat Education Technologies Pvt Ltd
10.2020 - 04.2022
Business Developer
IT Genius
04.2020 - 09.2020
Senior Sales Executive
Deltron Technologies Pvt Ltd
06.2017 - 12.2019
Bachelor of Technology - Computer Science
Rawal Institute of Engineering And Technology
06.2010 - 05.2014
High School - Science Education
DAV Public School
06.2009 - 05.2010
Similar Profiles
RAVI MUCHHALRAVI MUCHHAL
Academic Counsellor (Sales Manager) at WhiteHat Education technologies PVT. LTDAcademic Counsellor (Sales Manager) at WhiteHat Education technologies PVT. LTD
Cheenmae ParadkarCheenmae Paradkar
Senior Manager | B2B Sales at Whitematter Advisory Pvt LtdSenior Manager | B2B Sales at Whitematter Advisory Pvt Ltd
Shivam ChandelShivam Chandel
Relationship Manager at Byju's/Whitehat Education Technology PVT LTDRelationship Manager at Byju's/Whitehat Education Technology PVT LTD
Pratyaksh SharmaPratyaksh Sharma
Marketing Lead at OLXMarketing Lead at OLX
Jasbir Singh SidhuJasbir Singh Sidhu
Senior Technical Program Manager at FreechargeSenior Technical Program Manager at Freecharge