Ravi Gupta
Sr. Executive Customer Experience
Mumbai
Summary
Dynamic Sr. Executive with a proven track record at Zell Education, enhancing customer experience through innovative LMS strategies and seamless vendor integration. Excelled in data management and reporting, improving student engagement and performance metrics. Demonstrates exceptional adaptability and teamwork, driving educational success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sr. Executive Customer Experience
Zell Education
Mumbai
04.2024 - Current
- Developed cost-effective strategies to optimize the Learning Management System (LMS), and implemented two additional LMS platforms for B2B clients, ensuring seamless integration and business-specific functionality.
- Collaborated with vendors like Zoom and Vimeo to facilitate smooth virtual course delivery.
- Managed a database of over 20,000 students across all products, courses, and verticals.
- Generated detailed reports on enrollment trends, student progress, and performance metrics for management insights.
- Created comprehensive attendance reports for students, and tracked faculty progression to ensure accountability and performance.
Customer Success Executive
ZELL EDUCATION
Mumbai
07.2022 - 03.2024
- Delivered end-to-end student solutions, including addressing queries, and managing course prerequisites.
- Managed inventory, logistics, and core content distribution efficiently.
- Set up and maintained the Learning Management System for seamless course delivery.
- Maintained accurate student records, and ensured proper documentation.
- Resolved student inquiries related to course content, schedules, and other concerns.
Content Management Specialist
ZELL EDUCATION
02.2021 - 07.2022
- To enable e-learning through content preparation for professional qualifications.
- To assist in LMS operations, such as batch setups.
- Allow for student succession by conducting assessments and preparing result reports.
Education
B. com - Banking and Insurance
K.P.B. Hinduja College of Commerce
Mumbai06.2022
Skills
- Adaptability and teamwork
- Detail-oriented
- Customer service
- Good learner
- LMS
- Data entry and reporting
- Data Management
Accomplishments
- Promising Performer Award | Q3 - FY 2022-23 Recognized for outstanding performance and exceptional contributions to organizational goals.
- Beyond and Above Contribution Award | Q3 - FY 2023-24 Honored for demonstrating exceptional dedication and exceeding expectations in delivering impactful results.
Timeline
Sr. Executive Customer Experience
Zell Education
04.2024 - Current
Customer Success Executive
ZELL EDUCATION
07.2022 - 03.2024
Content Management Specialist
ZELL EDUCATION
02.2021 - 07.2022
B. com - Banking and Insurance
K.P.B. Hinduja College of Commerce
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