Ravi Gupta
Data Management Analyst
Mumbai,MH
Summary
Senior Data Management Analyst with experience in utility bill operations, account setup, site creation, data corrections and incident resolution. Skilled in managing master data, analyzing bills and contracts, maintaining tariff structures and ensuring accurate system updates. Strong background in back-office operations, data quality, reporting and cross-team coordination. Known for handling complex queries, improving workflows and supporting customers and suppliers with clear and timely communication.
Experienced in Cigna Healthcare operations, including creating business and corporate entities and processing practitioner requests for additions, updates and terminations. Focused on data accuracy, research, quality checks and continuous workflow improvement. Recognized for reliability, quick learning and delivering accurate results.
Overview
10
10
years of professional experience
Work History
Senior Associate
Marshoy Energy Advisory Services Pvt. Ltd.
Mumbai, Maharashtra
12.2022 - 11.2025
- Managed utility bill processing and data validation for multiple energy vendors.
- Created and updated sites and accounts in internal systems.
- Researched bill details across platforms and resolved data discrepancies.
- Coordinated with internal teams through email for issue resolution.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Associate
Wipro – Cigna Healthcare
Mumbai, Maharashtra
05.2022 - 12.2022
- Maintained and updated practitioner data with high accuracy.
- Processed provider additions, terminations, and updates.
- Conducted research using various applications.
- Managed communication with internal and external teams.
- Improved team collaboration by initiating regular coordination meetings.
Processing Analyst
Enel X
Mumbai, Maharashtra
04.2016 - 04.2022
- Analyzed large datasets for completeness and accuracy.
- Resolved critical data issues for international clients.
- Handled customer queries through email.
- Served as a Quality Analyst ensuring process-level accuracy.
- Reduced errors in data entry, instituting rigorous quality control checks.
Education
Bachelor of Management Studies -
K.E.S College
01.2015
HSC - undefined
K.E.S College
01.2012
SSC - undefined
Sheth Anandilal Podar School
01.2010
Skills
MS-CIT certified
Interests
Cricket, Stock market research and long-term investing
Accomplishments
- Employee of the Month – 2019
- Best Performer of the Year – 2019
- Employee of the Month – 2025
- Contributed to UNO and Phoenix project enhancements
Strengths
- Strong problem-solving skills
- Positive, solution-focused approach
- Consistently meets deadlines
- Team-oriented mindset
Timeline
Senior Associate
Marshoy Energy Advisory Services Pvt. Ltd.
12.2022 - 11.2025
Associate
Wipro – Cigna Healthcare
05.2022 - 12.2022
Processing Analyst
Enel X
04.2016 - 04.2022
HSC - undefined
K.E.S College
SSC - undefined
Sheth Anandilal Podar School
Bachelor of Management Studies -
K.E.S College