Ravi Jha
Faridabad
Summary
Results-driven Order to Cash (OTC) specialist with 13+ years of progressive experience in managing end-to-end OTC processes including order management, billing, credit control, collections, and cash application. Adept at improving cash flow, reducing DSO, and enhancing customer satisfaction through process optimization. Proven expertise in SAP, Oracle, and other ERP platforms. Strong analytical, communication, and stakeholder management skills.
Overview
15
15
years of professional experience
Work History
Deputy Manager
IBM India Pvt Ltd
07.2024 - Current
- Lead end-to-end OTC operations across multiple regions supporting a $100M+ AR portfolio.
- Oversee sales order processing, ensuring accuracy and timely conversion to invoices.
- Manage customer credit limits and perform periodic credit reviews in SAP.
- Drive timely and accurate billing; reduced invoice errors by 30% by improving SOPs.
- Monitor DSO, implement proactive collection strategies, and achieve 95%+ current collections.
- Resolve high-volume customer disputes using root-cause analysis; reduced open disputes by 40%.
- Lead cash application processes using auto-match tools and manual reconciliation; improved unapplied cash rate by 25%.
- Partner with sales, logistics, and finance teams to ensure seamless order fulfilment and payment realization.
- Prepare AR aging, collection forecasts, and bad debt reports for senior leadership.
- Trained and mentored junior OTC staff, standardizing processes and enhancing team efficiency.
Deputy Manager
IBM India Pvt Ltd
10.2021 - 06.2024
- Processed 500+ customer orders monthly, ensuring accuracy in pricing, product codes, and delivery schedules.
- Managed full invoicing cycle and coordinated with logistics to validate goods shipment.
- Performed customer credit analysis using financial statements and payment history.
- Handled collections by sending dunning letters, email reminders, and making follow-up calls.
- Applied incoming payments against open invoices with 98% accuracy.
- Resolved customer queries related to short payments, overpayments, and unapplied cash.
- Created daily cash and aging reports for finance and business teams.
- Ensured SOX compliance and maintained audit-ready documentation for AR and collections.
- Played a key role in ERP system migration from Oracle to SAP, training end-users on the new process.
Deputy Manager
IBM India Pvt Ltd
09.2016 - 10.2021
- Handling Global transition, Documentation & co-ordination for all O2C activities.
- Ensuring incoming payments of consultants are processed as per SLAs defined. Review of all unmatched payments & do R&D by applying golden rules as defined by client.
- Closely work with senior management and prepare dashboards on a monthly and quarterly basis and report to top management and clients.
- Closely work with clients onsite & offsite for their upcoming new projects and processes, also work on compliance related queries.
- Monthly process reviews with Clients and coordinate with other teams to identify process gaps.
- Analytical review Internal Audit (Monthly Basis) & Co-ordination with Auditors in Limited Review, Group Audit & Stat/Financial Audit.
- MIS Reporting-Review of outstanding reports e.g. ageing report, regional credit report, preparing dashboards and follow.
- Review of Bank Reconciliation on a weekly basis and follow up done on open items.
- Responsible for ensuring all balance sheet reconciliations are accurate & completed in time by individual reconcilers.
- Review of AR Intercompany transactions, Confirmation & Settlement of Balances between entities.
- Ensuring smooth Month End closing & Reporting.
- Maintain team attendance, productivity, accuracy, appreciation, initiative, R&R details. Performance appraisal to team members & team leaders - track team member's performance, goal setting, performance review to appraisal, conduct one on one and finalizing rating to the team members twice a year.
Deputy Manager
IBM India Pvt Ltd
09.2013 - 09.2016
- Leading, managing, developing, giving training to my collection & Reporting team members.
- Preparation of Dashboard, Aging and cash collection report.
- Reviewing and ensuring that 100% account coverage is done by the collector.
- Preparation of account level aging report on daily basis after cash application is done to check the past due percentage & past due bucket.
- Preparation of Monthly dashboard report which includes SLA's, unapplied cash report, credit and collection efficiency of the business.
- Initiate weekly cash call with Client to discuss the business progress.
- Conducting an audit for the team and providing feedback.
- Attending to clients concerns & Complaints and undertaking steps for effectively resolving them.
- Validate Write off, Write Back and refund.
- Weekly business update with management & Client.
Back-end Co-Ordinator
SPA Capital
05.2010 - 01.2013
- Prepared Income Tax Computation.
- Preparation of submissions against notices received from the income -tax authorities during the assessment and appeal proceedings.
- Projecting tax liability and calculation of advance tax payable.
- Tax audits for Private Companies, individuals and firms.
- Tax planning.
- Tax document verification.
- Handling Service Tax & VAT Return.
- Corporate client Handling.
Education
Bachelor of Commerce (B. Com) -
LNMU
Darbhanga, Bihar01.2010
Skills
- Order to cash process management
- Sales order processing
- Credit risk assessment
- Invoicing and billing accuracy
- Collections management
- Dispute resolution
- Cash application and reconciliation
- Accounts receivable analysis
- ERP systems expertise: SAP, Oracle, MS Dynamics, IFS
- KPI monitoring and reporting
- Process standardization and automation
- SOX compliance and controls
- Cross-functional collaboration
- Stakeholder relationship management
- CRM proficiency: Salesforce, Zoho CRM
- Communication tools: Outlook, MS Teams, SharePoint, Slack
Accomplishments
- Received a certificate from IBM for Achieving IBM values '1.3.9'.
- Successfully led knowledge transfer during finance transformation from US to India SSC.
- Reduced DSO from 72 days to 50 days in under 12 months.
- Successfully led an OTC automation project saving 300+ hours/year.
- Achieved 98%+ collection efficiency for 3 consecutive years.
- Awarded 'Best Performer - OTC' in FY 2020 and 2023 for process excellence.
Disclaimer
I hereby declared that the information furnished above are true to the best of my knowledge.
Timeline
Deputy Manager
IBM India Pvt Ltd
07.2024 - Current
Deputy Manager
IBM India Pvt Ltd
10.2021 - 06.2024
Deputy Manager
IBM India Pvt Ltd
09.2016 - 10.2021
Deputy Manager
IBM India Pvt Ltd
09.2013 - 09.2016
Back-end Co-Ordinator
SPA Capital
05.2010 - 01.2013
Bachelor of Commerce (B. Com) -
LNMU
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