
Dynamic professional with a proven track record at Manappuram Finance Limited, excelling in customer service and loan processing. Adept at achieving business targets through effective teamwork and problem-solving. Skilled in KYC verification and documentation, ensuring compliance while fostering strong client relationships. Committed to delivering results in a fast-paced environment.
MSME & Allied Department
Company: Manappuram Finance
Designation: Junior Officer
Worked as Junior Officer in MSME & Allied Department, handling various secured loan products including Home Loan, Business Loan, LAP (Loan Against Property), Construction Loan, Plot Loan, Balance Transfer and Professional Loan.
Responsible for customer acquisition, market activities, lead generation, customer calling and loan sales.
Handled loan documentation, KYC verification, income assessment, property-related documents and coordination with credit/operations teams.
Managed customer relationships, loan application processing and follow-up for approval and disbursement.
Knowledge of MSME lending, secured finance products and achieving branch business targets as per company policy.
MSME Department (Secured Loan)
Worked as a Teacher in a Government School and handled teaching responsibilities for students.
Responsible for lesson planning, classroom management and delivering quality education.
Prepared study materials, conducted assessments and maintained student records.
Guided students in academic activities and supported their overall development.
Coordinated with school staff and followed government school rules and educational guidelines.
Designation: Senior Assistant
Worked in Head Office Security Department as Senior Assistant, handling CCTV monitoring and security operations for all branches.
Responsible for maintaining camera surveillance systems, reviewing CCTV footage and coordinating with branch teams for security-related matters.
Monitored branch security status and ensured proper functioning of CCTV systems.
Maintained security records, reports and data related to branch surveillance activities.
Coordinated with internal teams for resolving CCTV/security issues and ensuring smooth operations.
Handling Gold Loan operations including customer acquisition, marketing activities and lead generation.
Experience in customer calling, follow-up, KYC/documentation and loan processing.
Knowledge of gold loan appraisal process, gold purity checking, valuation and risk assessment.
Handling KCR/data management, MIS reports and branch-level sales activities.
Maintaining customer relationships and achieving business targets.
Education Qualification
Science Stream
Subjects: Hindi, English, Science & Computer.
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking
Multitasking Abilities
Excellent communication
Computer skills
Organizational skills
Decision-making
Verbal communication