RAVI KHARI

Seeking challenging positions in market quality & customer Operations With an organization of high repute

A dynamic professional with 8 years of experience in market Quality Operations and Customer service. Previously with Honda Cars India Ltd., Greater Noida as Market Quality Executive. B.Tech. (Mechanical) from, Kurukshetra University. Hands-on experience in Warranty operations , customer service operations & Dealer Management Skillful at maintaining business relationship with clients to achieve quality product and service norms by resolving their quality related critical issues. oversees business operations across the company to ensure efficiency and quality. Services are overseen and Cost-effective management of resources is done systematically. A keen communicator with sound problem solving and analytical abilities.

Managing quality operations for achieving quality targets, by improving vehicle quality, initiating necessary action, reducing no. of warranty claims & cost. Monitoring worst market problem & initiating necessary action. Forecasting warranty trend / Mitoshi. Also monitoring Forecast vs. actual trend, NPU/CPU. Sharing market claim trend & data on monthly basis through MIS & quality reports. Ensuring proper coordination with analysis & information team for necessary action. Setting up of warranty logic for new models., Processing warranty claim settlement with local /KD suppliers, ensuring accurate recovery. Improving KD communication for warranty related issues. Interacting with field service and suppliers for warranty claim settlement & claim related issues. Performing Market claim audit & authentication. Carrying-out Dealer claim audit by identifying high occurrence dealers through data analysis. Maintains robust warranty database for conducting market data analysis. Carrying-out warranty failed part recall for failure analysis on Data analysis basis & with team coordination., Handling complaints relating to warranty and quality standards. Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures. Conducting reinstallation and making regular visits at their end for handling their grievances. Carrying-out pre-delivery tests for vehicles to ensure defective vehicles do not reach the customers. Interacting with customers for solving their technical problems. Handling customer service operations activities. Maintaining Dealer facilities norms at dealership to render quality service to customers. Streamlining the service systems and developing new systems for enhancing efficiency. Conducting training programmes to enhance operational efficiencies of workforce, focusing on technical & customer care aspect. Organizing free service camps at customer points to increase customer satisfaction. Maintaining a proper inventory of spare for smooth execution of service operations. Coordinating with the principals for providing product performance reports., Welcomed guests and made accommodations for them. Assigned various job duties to housekeeping staff. Provided guests with information on food and recreation services. Enforced rules for using accommodation amenities. Listened to complaints from guests and resolved problems. Handled cash and credit payments from guests and provided receipts and refunds. Reviewed budget and made purchases and investments to enhance facilities. Provided and implemented ideas and concepts for attracting guests. Supervised and trained junior staff. Responded to disputes and complaints from guests and worked on resolving issues. Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep. Provided answers to questions posed by guests on services and policies. Interviewed potential employees and handled hiring and termination responsibilities. Contracted maintenance workers to repair hotel furniture and interior features. Maintained schedules and performed health inspections in cooking and dining areas. Improved bottom-line profitability by negotiating advantageous contracts.

Date of Birth: 04/19/82

Hindi & English

Generation of electricity with the help of non-conventional resource of energy, 6 months

• Total Quality Management, H.S.C.I., Greater Noida, 2009
• Kaizen, H.S.C.I., Greater Noida, 2009
• Honda Repair technician, Honda International Technical Education Centre, G.Noida, 2009
• General Service, STC, Escorts Ltd., Faridabad, 2006
• Service Executive, Escorts institute of farm mechanization, Bangalore, 2006
• Technical & Managerial, Tata Motors, Jamshedpur, 2005
• Technical & Managerial, Tata Motors, Pune, Mumbai, 2005
• Workshop Profitability, Tata Sales & Services (TSS), Delhi, 2005
• Maintenance & Overhauling of Automobile Assemblies, Delhi Transport Cooperation (DTC), Okhla, Delhi, 1.5 Months
• Thermal Generation of Electricity, National Thermal power cooperation (NTPC), Badarpur, Delhi, 1 Month