Ravi Kumar

Job role:

I train the retail professionals.

Training of Sale through service.

Product training.

.

Job role:

• Handling the store.

• Inventory management.

• Accountable store operation.

• Customer delights experience and service.

• Calls operating system for online sale.

• Monthly target & NPS.

• Eye check up

• Team roster and management.

• Stock replenishment.

• Merchandising of the products.

• Satellite manager for tri-city.

• Reporting to North Zone head.

Job role:

•Team size 16.

• Accountable store operation.

•Marketing and promotion activity.

•Customer service.

•Team training with company SOP.

•Reporting to Market manager and District manager.

Area of responsibility:

• Merchandising: responsible for keeping the entire layout according to CAD plans with more than 95% of stock availability all the time. Won the SCF Challenge of 2017 for BTWIN.

• Inventory Control: responsible for keeping stock levels accurate by weekly, monthly and annual Inventory and preventing merchandise theft by keeping shelves neat and merchandise at correct price tags.

• Customer Service: offering best prices for bulk buyers, making product available or available to the customer by contacting him for product availability, providing after sales service for the equipment purchased by him.

• Recruitment: responsible for dealing with staffing issues hiring right people who have Decathlon Values, by interviewing potential staff, conducting appraisals and performance reviews.

• Induction Training: Giving Induction training to all the new comers of Zirakpur store.

• Managing and motivating team members to increase sales and ensure efficiency.

• Analyzing sales figures and forecasting future sales for better availability of stock.

• Responding to customer complaints and comments.

• Selecting the Range of products for department for upcoming season.

• Opening and closing of store on time for twice a month as a daily manager

• Cashiering (Data collection, Happiness rate 92%, Opt) Cashier of the year 2017.

• Mentor of the employees so that they can take next level of responsibility/ autonomous.

• Managing Profit and Loss statement for the department.

• Online sales (Assistant sale) Create the ID, Guide how to purchase form the web site, Promote the online sale.

• Marketing and sale promotion yearly target.

• Sports community & networking marketing strategies and sports practice.

Role: I have to work from Doctor's end. I worked on claims patients credit and debit amount & refund process of patients. I have to close the file if there is any refund of the patients I have to clear it on the behalf of Doctor.