Ravi Kumar
Bangalore
Summary
Dynamic professional with a proven track record at 247.ai, excelling in customer service and adept in travel research. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging hands-on GDS experience and exceptional mentoring skills. Known for innovative problem-solving and ability to foster long-term client relationships, significantly improving organizational performance.
Overview
4
4
years of professional experience
Work History
SME
IGT Solutions
12.2022 - 07.2024
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Have trained 2-3 batches as SME
- I was taking care of my team by giving regular coaching.
Executive
247.ai
11.2021 - 11.2022
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Customer Service Representative
Rapido
09.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
STRACEY MEMORIAL COMPOSITE PU COLLEGE
Bengaluru, India 04.2001 -
High School Diploma -
St. Michael's Primary, High School(10th STD)
Bengaluru, India 04.2001 -
Skills
Itineraries
Travel research
Mentoring and training
Customer Service
Hands on experience on GDS
Timeline
SME
IGT Solutions
12.2022 - 07.2024
Executive
247.ai
11.2021 - 11.2022
Customer Service Representative
Rapido
09.2020 - 10.2021
High School Diploma -
STRACEY MEMORIAL COMPOSITE PU COLLEGE
04.2001 -
High School Diploma -
St. Michael's Primary, High School(10th STD)
04.2001 -