Summary
Overview
Work History
Education
Skills
Timeline
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Ravi Kumar

Bangalore

Summary

Dynamic professional with a proven track record at 247.ai, excelling in customer service and adept in travel research. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging hands-on GDS experience and exceptional mentoring skills. Known for innovative problem-solving and ability to foster long-term client relationships, significantly improving organizational performance.

Overview

4
4
years of professional experience

Work History

SME

IGT Solutions
12.2022 - 07.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Have trained 2-3 batches as SME
  • I was taking care of my team by giving regular coaching.

Executive

247.ai
11.2021 - 11.2022
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Customer Service Representative

Rapido
09.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

STRACEY MEMORIAL COMPOSITE PU COLLEGE
Bengaluru, India
04.2001 -

High School Diploma -

St. Michael's Primary, High School(10th STD)
Bengaluru, India
04.2001 -

Skills

Itineraries

Travel research

Mentoring and training

Customer Service

Hands on experience on GDS

Timeline

SME

IGT Solutions
12.2022 - 07.2024

Executive

247.ai
11.2021 - 11.2022

Customer Service Representative

Rapido
09.2020 - 10.2021

High School Diploma -

STRACEY MEMORIAL COMPOSITE PU COLLEGE
04.2001 -

High School Diploma -

St. Michael's Primary, High School(10th STD)
04.2001 -

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Ravi Kumar