Versatile Data and Salesforce Business Analyst with over 5 years 5 months of experience in leveraging advanced analytics and business intelligence tools to inform strategic decision-making and enhance operational efficiency. Seeking to contribute to the success of the Company as a Data Analyst /Salesforce Business Analyst /Product Analyst.
Overview
7
7
years of professional experience
14
14
Certifications
Work History
Data Analyst
MyCaptain
03.2022 - Current
Spearheaded Salesforce system enhancements, increasing Pre-Sales team efficiency by 30% through custom reports and feature development which led to an increase in conversion rate by 20%
Led data analysis using Google Sheets and MS Excel, resulting in a 20% increase in targeted marketing strategies' effectiveness
Managed vendor relations and implemented IVR solutions, enhancing customer service operations by 25%
Optimized communication processes using Moengage and Verloop, improving customer-facing operations efficiency by 15%
Extracting Complex data from Salesforce Database using SQL for Mid-funnel performance tracking
Functioning as Salesforce Admin & Salesforce Business Analyst
Business Requirement Gathering for feature and automation development
Coordinating with salesforce developer as product person for development and testing of features
Optimised and brought new stages and lead status in the lead processing state machine in Salesforce
Instrumentation of data to analyze the lead progress and capturing data for insights
Clustering leads in Persona's to Optimize Sales Executives efforts on leads and optimize marketing campaign for lead Generation.
Associate Engineer
Quess Corp Limited
11.2020 - 03.2022
Contributed to OBD II software development and vehicle testing, resulting in a 10% improvement in diagnostic accuracy
Engaged in reverse engineering projects, enhancing product understanding and support capabilities.
Graduate Apprentice Trainee
Mahindra and Mahindra Limited
10.2018 - 10.2019
Led Industry 4.0 Lab projects from inception to completion, achieving a 15% improvement in assembly line efficiency
Managed maintenance of manufacturing machines, reducing downtime by 20%.
Jr Consultant (Operations & Analytics)
Autoninja
12.2017 - 06.2018
Managed CRM services for automotive dealers, increasing customer retention rates by 10%
Conducted data analysis to identify growth opportunities, resulting in a 5% increase in dealer sales.
Education
B.Tech in Mechatronics - undefined
SRM University
07.2014 - 2018.05
Class 12, Science -
Pranab Vidyapith Higher Secondary School
02.2013 - 2014.05
High School Diploma -
Mount Mary Higher Secondary School
01.2011 - 04.2012
Skills
Data Analysis
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Certification
The Complete SQL Bootcamp - Udemy
Awards
1st place in Innovation, Electric Solar Vehicle Championship (ESVC)
3rd runners-up, National Solar Vehicle Challenge 2017 (NSVC)
Sqlprojects
Mid-Funnel Performance Tracking, Improve conversion rates by analyzing mid-funnel metrics., Salesforce, SQL, Extracted and analyzed mid-funnel data, optimizing processes., Increased conversion rates by 20%
Targeted Marketing Strategy Analysis, Enhance marketing strategy effectiveness., Google Sheets, SQL, Analyzed campaign data to identify trends., Boosted campaign effectiveness by 20%
Customer Service Operations Enhancement, Improve customer service efficiency., Salesforce, Google Sheets, SQL, Analyzed interaction data and optimized processes., Enhanced efficiency by 25%
Timeline
Data Analyst
MyCaptain
03.2022 - Current
Associate Engineer
Quess Corp Limited
11.2020 - 03.2022
Graduate Apprentice Trainee
Mahindra and Mahindra Limited
10.2018 - 10.2019
Jr Consultant (Operations & Analytics)
Autoninja
12.2017 - 06.2018
B.Tech in Mechatronics - undefined
SRM University
07.2014 - 2018.05
Class 12, Science -
Pranab Vidyapith Higher Secondary School
02.2013 - 2014.05
High School Diploma -
Mount Mary Higher Secondary School
01.2011 - 04.2012
The Complete SQL Bootcamp - Udemy
Probability and Statistics For Business and Data Science - Udemy
Become a Product Manager - Learn the Skills & Get the Job - Udemy