RAVI KUMAR

Experienced banking professional with 7 years of industry knowledge seeking a position in a dynamic organization. Skilled in bridging the gap between historical and current financial status to drive company progress and ensure a prosperous future.

• +917824004123

• IndusInd Bank LTD, Assistant manager, 09/01/20, 01/31/23, Managing HNI and NRI Portfolio, bank Account opening, Kyc documentation, investment, and cross sales of products under IndusInd bank, debit cards, Credit Card INSURANCE, card protection plans, personal loan etc., Building effective relationships with clients to retain and developing sustainable relationships, Identify customer financial and other banking needs then make referrals to others where appropriate, Working closely with other departments to ensure that customer instructions are executed correctly and in a timely manner, Establishing and agreeing client contact strategies in line with Group operating models, Improving customer experience by collecting customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services, Maintaining an awareness of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients, Supporting branch improvement initiatives, providing customer feedback of our service and product offering and ensuring compliance with audit requirements and quality assurance, Customer due diligence for banking products offers by IndusInd bank, video KYC due diligence, quality of the document, regulatory norms, customer fraud transaction understanding QUERY, COMPLAINT, RESOLUTION., Knowledge of banking products, markets and relevant regulations, Sales and negotiation skills., Strong communication & presentation skills, Ability to Work Under Pressure.
• Bankbazaar.com, Senior Customer relationship officer (sale), 01/01/19, 04/30/20, Senior Customer Relationship Officer for Banking Products like Personal Loan, Home Loan, Car Loan, Credit Card, Working in the Pre-Submission Team where I Had to collect all information from Customers for His/her Loan Applications from Different Banks Partner (HDFC, ICICI, Kotak, IndusInd bank, and Many More Banks Partner), Experience with KYC Documents document collection, Document validation, Document Correction, And rejection., Experience in Cold Calling, Teamwork, and Management requirements
• Computer Age Management Services Pvt Ltd, Customer Care Officer (Inbound and Outbound process), 12/01/17, 01/31/19, Customer care officer for HDFC mutual fund, interacting with investors/distributor, who invested in HDFC AMC (asset management company), Understanding of investor/distributors query and issues of investor, All knowledge about share market, SEBI & AMC norms as well as marketing details for mutual funds, Good knowledge of the scheme and documents offered by HDFC AMC., Investor/distributor and client interaction remakes for sale and team support daily update, teamwork, and team management for investor/distributors

• Date of Birth: 11/24/93
• Gender: Male
• Marital Status: Single