Python
RAVI KUMAR
BANKING
Chennai
Summary
Experienced banking professional with 7 years of industry knowledge seeking a position in a dynamic organization. Skilled in bridging the gap between historical and current financial status to drive company progress and ensure a prosperous future.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Operation Support Specialist
CiTiCorp Servics India pvt ltd
2 2023 - Current
- Managing day-to-day operations, for CITI Bank business acquisitions with Axis Bank project
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Created SOP for Fund transfer, closed CASA account, deaf account, deceased account
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reconciliation of all bank sundry account, Fund movement from one sundry account to other account and daily MIS report
- Issuance of NOC for Credit Card, Personal Loan, Home Loan, vehicle Loan
- Raising Credit Information Company(CIC) update, modification, deletion of account
- Processing of Bank 1099, 1098, TDS, TCS certificate and amendment of copy
- Processing of FIRC and BRC client request and providing Certificate of FIRC and BRC
Assistant manager
IndusInd Bank LTD
09.2020 - 01.2023
- Managing HNI and NRI Portfolio, bank Account opening, KYC documentation, investment, and cross sales of products under IndusInd bank, debit cards, Credit Card INSURANCE, card protection plans, personal loan etc
- Building effective relationships with clients to retain and developing sustainable relationships
- Identify customer financial and other banking needs then make referrals to others where appropriate
- Working closely with other departments to ensure that customer instructions are executed correctly and in a timely manner
- Establishing and agreeing client contact strategies in line with Group operating models
- Improving customer experience by collecting customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services
- Maintaining an awareness of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients
- Supporting branch improvement initiatives, providing customer feedback of our service and product offering and ensuring compliance with audit requirements and quality assurance
- Customer due diligence for banking products offers by IndusInd bank, video KYC due diligence, quality of the document, regulatory norms, customer fraud transaction understanding QUERY, COMPLAINT, RESOLUTION
- Knowledge of banking products, markets and relevant regulations, Sales and negotiation skills
- Strong communication & presentation skills, Ability to Work Under Pressure.
Senior Customer relationship officer (sale)
Bankbazaar.com
01.2019 - 04.2020
- Senior Customer Relationship Officer for Banking Products like Personal Loan, Home Loan, Car Loan, Credit Card
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Worked in the Pre-Submission Team where I Had to collect all information from Customers for His/her Loan Applications from Different Banks Partner (HDFC, ICICI, Kotak, IndusInd bank, and Many More Banks Partner)
- Good Experience with KYC Documents, document collection, Document validation, Document Correction, And rejection
- Good Experience in Cold Calling, Teamwork, and Management requirements.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Customer Care Officer
Computer Age Management Services Pvt Ltd
12.2017 - 01.2019
- Customer care officer for HDFC mutual fund, interacting with investors/distributor who invested in HDFC AMC (asset management company)
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Understanding investor/distributors query and issues of investor
- All knowledge about share market, SEBI & AMC norms as well as marketing details for mutual funds
- Good knowledge of the scheme and documents offered by HDFC AMC
- Investor/distributor and client interaction remakes for sale and team support daily update, teamwork, and team management for investor/distributors.
Education
B-TECH (ELECTRICAL ENGINEERING) -
ARYABHATTA INSTITUTE OF ENGINEERING & MANAGEMENT (WBUT BOARD)
12TH (SCIENCE) - undefined
NITESHWAR SINGH COLLEGE MUZAFFARPUR, BIHAR(BIHAR BOARD)
10th - undefined
PAHARPUR BOYS HIGH SCHOOL (BIHAR BOARD)
Skills
Transaction monitoring
Certification
Certified Anti-Money Laundering Manager(CALM)
Phonenumbers
- +917824004123
Current Work Experience
CiTiCorp Servics India pvt ltd, Operations Manager, 02/01/23, Present, Managing day-to-day operations, for CITI Bank business acquisitions with Axis Bank project., Created SOP for Fund transfer, closed CASA account, deaf account, deceased account, WOW account., Reconciliation of all bank sundry account, Fund movement from one sundry account to other account and daily MIS report., Issuance of NOC for Credit Card, Personal Loan, Home Loan, vehicle Loan., Raising Credit Information Company(CIC) update, modification, deletion of account., Processing of Bank 1099, 1098, TDS, TCS certificate and amendment of copy., Processing of FIRC and BRC client request and providing Certificate of FIRC and BRC., Assisting with the implementation of new processes and procedures, ordering supplies, and maintaining inventory levels., Make important policy, planning, and strategy decisions Provide inspired leadership for the organization., Tracking and reporting on operational performance, Maintaining policy and procedure documents., Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Previousworkexperience
- IndusInd Bank LTD, Assistant manager, 09/01/20, 01/31/23, Managing HNI and NRI Portfolio, bank Account opening, Kyc documentation, investment, and cross sales of products under IndusInd bank, debit cards, Credit Card INSURANCE, card protection plans, personal loan etc., Building effective relationships with clients to retain and developing sustainable relationships, Identify customer financial and other banking needs then make referrals to others where appropriate, Working closely with other departments to ensure that customer instructions are executed correctly and in a timely manner, Establishing and agreeing client contact strategies in line with Group operating models, Improving customer experience by collecting customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services, Maintaining an awareness of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients, Supporting branch improvement initiatives, providing customer feedback of our service and product offering and ensuring compliance with audit requirements and quality assurance, Customer due diligence for banking products offers by IndusInd bank, video KYC due diligence, quality of the document, regulatory norms, customer fraud transaction understanding QUERY, COMPLAINT, RESOLUTION., Knowledge of banking products, markets and relevant regulations, Sales and negotiation skills., Strong communication & presentation skills, Ability to Work Under Pressure.
- Bankbazaar.com, Senior Customer relationship officer (sale), 01/01/19, 04/30/20, Senior Customer Relationship Officer for Banking Products like Personal Loan, Home Loan, Car Loan, Credit Card, Working in the Pre-Submission Team where I Had to collect all information from Customers for His/her Loan Applications from Different Banks Partner (HDFC, ICICI, Kotak, IndusInd bank, and Many More Banks Partner), Experience with KYC Documents document collection, Document validation, Document Correction, And rejection., Experience in Cold Calling, Teamwork, and Management requirements
- Computer Age Management Services Pvt Ltd, Customer Care Officer (Inbound and Outbound process), 12/01/17, 01/31/19, Customer care officer for HDFC mutual fund, interacting with investors/distributor, who invested in HDFC AMC (asset management company), Understanding of investor/distributors query and issues of investor, All knowledge about share market, SEBI & AMC norms as well as marketing details for mutual funds, Good knowledge of the scheme and documents offered by HDFC AMC., Investor/distributor and client interaction remakes for sale and team support daily update, teamwork, and team management for investor/distributors
Personal Information
- Date of Birth: 11/24/93
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that all the above details are true and correct to my knowledge.
Software
SQL
JavaScript
C
POWER BI
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant manager
IndusInd Bank LTD
09.2020 - 01.2023
Senior Customer relationship officer (sale)
Bankbazaar.com
01.2019 - 04.2020
Customer Care Officer
Computer Age Management Services Pvt Ltd
12.2017 - 01.2019
Operation Support Specialist
CiTiCorp Servics India pvt ltd
2 2023 - Current
B-TECH (ELECTRICAL ENGINEERING) -
ARYABHATTA INSTITUTE OF ENGINEERING & MANAGEMENT (WBUT BOARD)
12TH (SCIENCE) - undefined
NITESHWAR SINGH COLLEGE MUZAFFARPUR, BIHAR(BIHAR BOARD)
10th - undefined
PAHARPUR BOYS HIGH SCHOOL (BIHAR BOARD)