Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ravi Kumar

New Delhi

Summary

Highly competent Collections Supervisor with notable experience in overseeing collection teams and optimizing debt recovery processes. Demonstrates strong leadership abilities, effective communication skills, and thorough knowledge of industry regulations. Significant contributions include implementing strategies to improve team performance, enhancing customer relationships, and reducing outstanding debts. Shows a consistent record of achieving operational goals and commitment to ongoing professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Collections Supervisor

Shivaay Associates
Uttam Nagar New Delhi
08.2024 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained accurate records of all collections activities including communications with customers.

Collections Team Leader

AV Collection & Marketing Pvt Ltd
Vikas Puri New Delhi
04.2022 - 05.2024
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Delegated work to staff, setting priorities and goals.

Collections Agent

Kuber Consultants
Vikas Puri New Delhi
10.2020 - 12.2021
  • Resolved customer disputes in a professional manner.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Processed payments over phone and set up recurring drafts.

Education

Bachelor of Commerce - Commerce

University of Delhi
110021
02-2022

High School Diploma -

Government Co-ed Senior Secondary School Site - 1
110075
05-2018

Skills

  • Collection law compliance
  • Credit management
  • Credit reporting
  • Financial services
  • Team supervision
  • Debt recovery expertise

Certification

[Indian Institute of bank & finance certified (DRA)]

[Arihant Institute of computer education (certificate in computer application)]

[National Institute of Electronics and Information Technology (CCC)]

Languages

English
First Language
Hindi
Advanced (C1)
C1

Timeline

Collections Supervisor

Shivaay Associates
08.2024 - Current

Collections Team Leader

AV Collection & Marketing Pvt Ltd
04.2022 - 05.2024

Collections Agent

Kuber Consultants
10.2020 - 12.2021

Bachelor of Commerce - Commerce

University of Delhi

High School Diploma -

Government Co-ed Senior Secondary School Site - 1

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