Ravi Kumar
Greater Noida
Summary
Experienced professional with a strong business and customer service background. Seeking a challenging career in a cutting-edge organization that values individual contributions and provides opportunities for mutual growth and advancement. Proven executive with a track record of developing and motivating teams to achieve targets. Skilled in project management from conception to successful completion. Thrives in high-pressure environments, demonstrating a proactive nature and logical approach to consistently perform at a high level.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VMware Cloud Engineer
Rackspace Technology
07.2023 - Current
- Provide design and implementation solution utilizing a variety of VMware products to meet various clients functional and business requirements.
- Implement and troubleshoot vSphere 6.5/7.0, VSAN.
- Provided a vSphere 5.5/6.0 to vSphere 6.5/7.0 upgrade for various type environment.
- Mange Firmware/Bios upgrade on DELL and HPE server using IDRAC and iLO.
- Upgraded, Patched, and Installed multiple ESXi host ensuring security vulnerabilities were addressed ad improved.
- Created user guides to provide application owners step by step instructions for managing server environments.
- Tested Various scenarios like VMware vmotion, DRS, HA, Template, Clone, and snapshot on infrastructure by creating VMs and Hypervisor clusters.
- Installation and configuration of ESXi and cluster
- Installation and configuration of Vcenter server
- Good knowledge on High Availability, DRS, FT
- Creating & managing different types of DRS applied on the cluster
- Creation of different Affinity/Anti-affinity rules
- Creation of VM override rules
- Sound knowledge on Vmotion and SVmotion
- Troubleshooting the Vmotion related issues
- P2V and V2V using VMware converter
- Creation, configurations, and management of ESXi clusters
- Roles and Permission's on V-Center
- Sound knowledge on VM templates, clones, snapshot
- Sound knowledge on virtual network (Distributed and Standard switches)
- VM deployment using OVA, ISO, template, clone, and VMware V-center server
- Creating baseline and upgrading / patching ESXi hosts
- Upgrading firmware of ESXi hosts
- Remote administration of Physical and virtual servers through ILO, DRAC & vSphere client
- Working on Expansions of Disks, CPU and Memory of Virtual Servers as per client requests
- Sound knowledge and experience on Migration activities
- Server Migration from one vCenter to another vCenter
- Vcenter version upgrade
- Sound knowledge and experience of jumbo frame configuration in VMware vSphere environment
Senior System Administrator
IT By Design
07.2019 - 01.2023
- BOOT CAMP TRAINING | MSP TOOLS, SOLUTIONS, AND BEST PRACTICES:
- Active Directory: User Management, Group Policies Management, File/Folder Sharing Permissions, Printer Pool Services Manager
- Design AD sites and services according to the requirements and best practices, Monitoring connectivity, synchronization, replication, net logon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships
- Day-to-day management of the domain controllers, Backups and restores on domain controllers
- Office365: Creating user’s account, assigning license for office, Troubleshooting Email send/receive errors
- Configuring and maintaining DAG
- Replication of DBs, Mailbox Restore
- Administration of office 365 exchange environments
- Configuration/deployment of exchange servers
- Troubleshooting skills for MS exchange servers
Office 365 Support Engineer
Convergys
01.2016 - 01.2019
- Providing support to global administrators for O365 Exchange Online across APAC/EMEA region
- Check issues related to on-premises exchange and O365 for migration processes to O365
- Perform Migrations- IMAP, Cut-over, staged, and Remote (Hybrid) and PST migrations
- Troubleshoot issues related to provisioning of mailboxes for the users migrated from on-premises to cloud
- Troubleshoot Hybrid Configuration, mail flow from on-premises to cloud
- Troubleshoot configuring O365 account with different Outlook clients and Active Sync devices
- Troubleshoot Auto-discover issues, check outlook logging, active sync logging, test email auto configuration
- Work on Power Shell 3.0 commands and Azure Active Directory Power Shell Module
- Troubleshoot ‘Messaging Records management’, Retention Policies for mailboxes, troubleshoot issues related to Distribution Groups, Security Groups, and Dynamic Distribution Groups
- Troubleshoot issues related to Journaling, Mailbox auditing, Transport rule, Litigation hold and In-place e-Discovery hold
- Issues related to recover mailboxes
- Use of tools like MFC-Mapi, Desktop Setup, SARA for Outlook, Log-me In, CAP, Remote Connectivity Analyzer, CalCheck, and OFFCAT
- Managed and supported, customers with implementation of Active Directory Synchronization (AAD Connect), Active Directory Federation Services (ADFS), Exchange 2010/2013 Hybrid environment
Windows Desktop Support Engineer
Convergys
12.2014 - 01.2016
- Troubleshooted and resolved a wide range of hardware and software issues"
- Installed, configured, and maintained Windows operating systems"
- Provided Tier 1/2/3 technical support to end-users"
- Managed user accounts and permissions within Active Directory"
- Utilized remote support tools to assist users"
- Developed and maintained documentation for desktop support procedures"
- Collaborated with cross-functional teams to resolve complex technical issues"
- Implemented and managed virtual desktop infrastructure"
- Monitored IT systems for performance issues and implemented preventative measures"
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)"
- Proficient in [Specific Windows versions, e.g., Windows 10, Windows Server 2016
Customer Care Officer
Convergys
10.2010 - 01.2014
Education
B.C.A. -
Maharaja Agrasen Garhwal University
M.C.S.E - undefined
Roman Technology
Microsoft Azure Administrator AZ-104 - undefined
Certified - undefined
Indian Institute of Banking & Finance (IIBF)
01.2009
Skills
- Technical Support Expertise
- Collaborative Teamwork
- Effective Communication
- Connection Enhancement
- Client Engagement
- Workplace Professionalism
- Self-Assured Decision-Making
- Performance-Driven
- Proactive Attitude
- Effective Persuasion
- Proficient in Dynamic Work Environments
- Prioritization and Multi-Tasking
Operating Systems
- Windows NT
- Windows 95
- Windows 98
- Windows 7
- Windows 8/8.1
- Windows 10
Additional Specification
- Windows Server 2003, 2008 R2 installation, troubleshooting and automation
- Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services
Personal Information
- Date of Birth: 06/07/86
- Nationality: Indian
Hobbies and Interests
- Listening to music
- Driving
Certification
Artificial Intelligence and Business Strategy - LIL - LinkedIn Learning
Generative AI for Business Leaders - LIL - LinkedIn Learning
Languages
English
Intermediate (B1)
Timeline
VMware Cloud Engineer
Rackspace Technology
07.2023 - Current
Senior System Administrator
IT By Design
07.2019 - 01.2023
Office 365 Support Engineer
Convergys
01.2016 - 01.2019
Windows Desktop Support Engineer
Convergys
12.2014 - 01.2016
Customer Care Officer
Convergys
10.2010 - 01.2014
M.C.S.E - undefined
Roman Technology
Microsoft Azure Administrator AZ-104 - undefined
Certified - undefined
Indian Institute of Banking & Finance (IIBF)
B.C.A. -
Maharaja Agrasen Garhwal University
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