Ravi Kumar
General Manager
Kolhapur
Summary
Dynamic healthcare professional with over 15 years of experience in prestigious institutions, including Athaayu Urocare, Athaayu Multi-Speciality Hospital, Manipal Hospital, RG Stone Urology and Laparoscopy Hospital, and Rockland Hospital. Currently contributing expertise at Athaayu Urocare Private Limited in Kolhapur, demonstrating a strong commitment to patient care and clinical excellence. Proven ability to collaborate effectively within multidisciplinary teams while driving operational efficiency and enhancing patient outcomes. Passionate about leveraging extensive knowledge in urology and laparoscopy to deliver innovative healthcare solutions. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
3
3
Languages
Work History
General Manager
Athaayu Urocare Private Limited
06.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Head-Bussiness Development
Athaayu Multispeciality Hospitals Limited
06.2023 - 06.2024
- To boost the footfall of patients for all the available specialties.
- Getting new empanelment for hospital to increase the reach and working area for additional revenue and other corporate related perspective.
- Organizing Health check-up camps in various areas to get better reach of the hospital in terms of promotional activity.
- Providing Health Talks in corporate in view of promotions of various departments and develop social awareness for different kind of diseases.
- Getting empanelment with various companies for in-house health checkup activities to get/increase footfall of corporate clients.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Co-Founder
Ozone Medicare Services
09.2021 - 05.2022
- Getting Tie-up with health-care service providers for different kind of products (Like New Empanelled/Assistance in Business Development Etc).
- Assisting to smoother process of new empanelment (Which are required in concerned health-care service providers with mutual agreement between Ozone Medicare Services and said companies.
- Providing Health/Motor Insurance for Groups/Individuals from reputed insurance company.
- Organizing Health check-up camps for empanelled health-care service provider for their better reach and hike in their respective business.
- Established foundational processes for business operations.
Manager (Operations)
Athaayu Multi-Speciality Hospitals Limited
Kolhapur
05.2020 - 09.2021
- Handling(Supervising) various departments (Like- Front Office, Pharmacy ,IP Billing, Credit Cell Dept., Lab) for smoother functioning and proper growth in term of revenue.
- Making the positive changes inside the organization and outsides activities of organization with approval of higher authorities (Through feasibility studies) for better perspective in term of services and business.
- Complete responsibility for recovery of outstanding amounts from various companies (TPA/PSU and Govt. Bodies etc) with proper communication with concerned person/dept.
- Complete responsibility of handling patients Queries (Related to In-Patient Services/ Billing/Discharge process).
- Quickly and proactively provides assistance and support to office staffs.
- Effectively interfacing with business partners, Insurance Companies, Corporate clients, Govt. authorities & PSU.
- Build and maintain relationship with internal and external customers.
- Accomplished multiple tasks within established timeframes.
Sr. Officer (Admission & Billing)
Manipal Hospital
08.2018 - 04.2020
- Complete Process of DDSSY (Pre-auth processing, Query Reply and Billing as per agreed packages and estimate given).
- Complete Process of ECHS(Online intimation of admission (Emergency/planned), Query Reply and Billing as per agreed packages).
- Complete Process of other corporate and PSU’s (Admission intimation (Emergency/planned), Query Reply and Billing as per agreed packages).
- Complete responsibility of handling patients Queries (Related to Billing/Discharge process).
- Quickly and proactively provides assistance and support to office staff.
- Effectively interfacing with business partners, corporate clients & PSU.
- Build and maintain relationship with internal and external customers.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Coached junior team members, fostering professional growth and improving overall team performance.
Asst. Manager (Front Office & In-Patient Dept.)
RG Stone Urology & Laproscopy Hospital
12.2013 - 08.2018
- Managing process of OPD(Out Patient Dept.) and IPD (In-Patient Dept.) both.
- Complete responsibility of handling patients Queries (related to Billing/Admission/Discharge process).
- Quickly and proactively provides assistance and support to office staff.
- Effectively interfacing with business partners, corporate clients & TPAs.
- Build and maintain relationship with internal and external customers.
- Handling Estimate process for the In-Patients.
- Handling the complete process of DDSSY (Pre-auth, IPD Process, Discharge and Recovery).
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Executive (Front Office)
Rockland Hospital
06.2012 - 12.2013
- Had worked in Dispatch dept. also (Especially ECHS online bill submission).
- Making bills in Front Office dept.
- Had worked in Admission and bed allotment process.
- Build and maintain relationship with internal and external customers.
- Resolve customer complaints and make recommendations for improvement.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Billing In-Charge
RG Stone Urology & Laproscopy Hospital
03.2009 - 06.2012
- Responsible for completely overseeing the perfect working of Mediclaim department in the best professional way possible.
- Complete responsibility of all papers of those patients who are having mediclaim policy.
- Quickly and proactively provides assistance and support to office staff.
- Effectively interfacing with business partners, corporate clients & TPAs.
- Build and maintain relationship with internal and external customers.
- Resolve customer complaints and make recommendations for improvement.
- Checking & Dispatch the TPA/Corporate/PSU bills.
- Responsible for Third Party Administration (Insurance) queries, authorizations & meeting timelines in bill dispatch.
- Making Bills of OPD and IPD both.
- Dispatching the bills of all companies(TPA as well as Corporate)
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Education
10th -
BSEB Board
Patna, Bihar12th - undefined
BIEC Board
Patna, BiharDiploma - Software Engg.
Diploma - Hardware and Networking Engg.
Bachelor of Arts -
EILLUM Univ.
04.2001 -
MBA - Operations
NIMS Univ.
Skills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Business development
Workflow planning
Strategic planning
Timeline
General Manager
Athaayu Urocare Private Limited
06.2024 - Current
Head-Bussiness Development
Athaayu Multispeciality Hospitals Limited
06.2023 - 06.2024
Co-Founder
Ozone Medicare Services
09.2021 - 05.2022
Manager (Operations)
Athaayu Multi-Speciality Hospitals Limited
05.2020 - 09.2021
Sr. Officer (Admission & Billing)
Manipal Hospital
08.2018 - 04.2020
Asst. Manager (Front Office & In-Patient Dept.)
RG Stone Urology & Laproscopy Hospital
12.2013 - 08.2018
Executive (Front Office)
Rockland Hospital
06.2012 - 12.2013
Billing In-Charge
RG Stone Urology & Laproscopy Hospital
03.2009 - 06.2012
Bachelor of Arts -
EILLUM Univ.
04.2001 -
12th - undefined
BIEC Board
Diploma - Software Engg.
10th -
BSEB Board
Diploma - Hardware and Networking Engg.
MBA - Operations
NIMS Univ.