Ravi Kumar

• Managed production application infrastructure hosted on AWS Cloud, ensuring high availability,
  reliability, and business continuity.
• Managed AWS services including EC2, IAM, VPC, Security Groups, Auto Scaling Groups, Application
  Load Balancers (ALB), Systems Manager (SSM), CloudTrail, and Amazon S3.
• Automated server patching, software deployment, and configuration management with Ansible
  and AWS Systems Manager Maintenance Windows, ensuring consistent and reliable operations.
• Monitored production environments using AWS CloudWatch, Dynatrace, and Datadog by analyzing
  logs, metrics, dashboards, traces, and alerts to proactively identify and resolve application and
  infrastructure issues.
• Supported Infrastructure as Code (IaC) initiatives and CI/CD deployment activities using Ansible
  with exposure to Terraform, ensuring successful application releases and post-deployment
  validation.
• Supported containerized workloads on Amazon ECS/EKS and assisted in monitoring Kubernetes
  deployments using basic kubectl commands for production troubleshooting.
• Provided 24×7 production support for business-critical applications by monitoring system health,
  troubleshooting issues, and maintaining SLA compliance.
• Handled P1/P2/P3 production incidents by performing real-time troubleshooting, coordinating with
  cross-functional teams, and restoring services within SLA.
• Conducted Root Cause Analysis (RCA) for recurring production issues and implemented corrective
  and preventive actions, enhancing system stability.
• Performed vulnerability remediation across 390+ production servers, ensuring compliance with
  organizational security standards and defined SLAs.
• Worked with SQL Server during production incidents by validating database connectivity, reviewing
  logs, and coordinating with database administrators to resolve application issues.
• Collaborated with Development, Cloud, DevOps, Security, Database, Linux, Backup, and
  Networking teams to resolve complex production issues and support application deployments.
• Participated in Incident, Problem, Change, and Release Management activities following ITIL best
  practices.
• Ensured production systems complied with organizational security standards, operational best
  practices, and service availability requirements.

• Managed Active Directory and user access controls to ensure security and efficiency across the network.
• Administered file-sharing permissions and storage allocations, optimizing access and team collaboration.
• Conducted patching for both physical and virtual servers, maintaining system integrity and performance.
• Monitored server and network alerts to preemptively address potential issues, minimizing disruptions.
• Worked on the development and deployment of new server builds, enhancing network infrastructure, and capacity.

Tools: - VMware, Active Directory, Ansible, BladeLogic, ILO, Azure