Microsoft Office
RAVI KUMAR
Assistant Operations Manager
GURGAON,Haryana
Summary
Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 3 years of experience in leading businesses.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Operations Executive
SpoonJoy
Gurgaon, Haryana
03.2015 - 08.2015
- Managing a team of delivery executives working across city
- Working with the Procurement, production, planning and logistics team to establish clear handshakes and measurements
- Coordinate closely with customers and provide resolutions for issues faced
- Order management
- Inventory & Warehouse Management.
- Increased company profits through performance optimization strategies and efficiency improvements.
Team Leader, Logistics
Opinio
Gurgaon, Haryana
01.2018 - 01.2019
- Prepare their attendance, incentives and fuel reimbursements
- Tracking them and assigning stuck orders
- Co-ordinates with vendors having issues with Fe's and delivery related
- Update and manage inventory
- Mentored and guided employees to foster proper completion of assigned duties.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Assistant Operations Manager
manakwaste management pvt ltd
Gurgaon, Haryana
01.2019 - 02.2021
- Rich Experience in City Operations, Manage and control Pickups of operations for assigned cities.
- Handle and solve Consumer complaints
- Analyses Riders performance metrics for better customer and merchant experience like on-time delivery, completion 100%, escalation 0% and drive supply team for controlling parameters and conduct RCA for improving them
- Coordinate with the team and work towards transparency of information flow from the ground up and ensure the technology and processes are in line with the requirements of Manpower to achieve the desired goals.
- Ensure that requirement of support, tools, and infrastructure is available for the Team to carry out for their duties effectively
- Build efficiency in support processes for improving Rider experience
- Ensure proper leads assignment to partners and partner management in terms of process and performance
- Resolve Rider issues within specified time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
Education
High School Diploma -
St.crispins School
Gurgaon 04.2012 - 03.2013
Intermediate - Science Education
St.crispins School
Gurugram 04.2014 - 03.2015
Bachelor of Arts - Business Administration and Management, General
C.S.J.M University
Kanpur 08.2015 - 02.2018
MBA - Master of Business And Administration
AMITY University
Manesar, Gurugram 09.2021 - Current
Skills
Profitability and revenue generation
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved issues.
- Supervised team of 119 staff members.
- Achieved results by completing task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Snooker
Played at centre level
Timeline
MBA - Master of Business And Administration
AMITY University
09.2021 - Current
Assistant Operations Manager
manakwaste management pvt ltd
01.2019 - 02.2021
Team Leader, Logistics
Opinio
01.2018 - 01.2019
Bachelor of Arts - Business Administration and Management, General
C.S.J.M University
08.2015 - 02.2018
Operations Executive
SpoonJoy
03.2015 - 08.2015
Intermediate - Science Education
St.crispins School
04.2014 - 03.2015
High School Diploma -
St.crispins School
04.2012 - 03.2013
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