Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

RAVI KUMAR GANESON

Bangalore

Summary

Entrepreneurial leader with 14 yrs. + rich experience in O2C, Credit & Risk, Collections, Cash-app Process, & driving large team in B2B Space. Experiences in Service, Logistics, Apparel Industry & 8 Yrs. Experience working in fast paced Start-up’s. Proven ability to influence and drive stakeholders, expertise in streamlining systems & SOP with proven ability to maximize efficiency in collections and Debt Recovery and Building strong engagement with internal stakeholders (Business/Service/ F&A) to achieve organizational goal. Experienced in hiring and driving large team, leading, and mentoring high-performing, cross-functional teams, fostering a collaborative and results-oriented culture. Superior analytical and problem-solving capabilities. My expertise is in B2B collections, Building Team & Process, Solving complex problem, Stakeholder management and Automations & leverage digital solutions in my domain.

Overview

17
17
years of professional experience

Work History

Head Collections – AR

Selfx India Pvt. Ltd. (Fashinza)
Gurgaon
10.2021 - Current
  • Driving collections (25 Cr. Month) across various geographies (USA, Europe, Middle East & Asia)
  • Setting Collection Targets & timely escalation to leadership on deviation in collections target
  • Clearing bottlenecks around collections and solving dispute & issue resolution
  • Review BU heads along with CFO & Founders on collections performance
  • Directly interacting with Strategic and high value accounts on collections
  • Negotiate settlements with customers when required based on established guidelines.
  • Analyzed customer accounts to ensure credit terms were met and overdue payments were collected and improve working capital.
  • Flagging Collection Risk & moving cases to Recovery & legal.
  • Driving collections team, managing FOS & handling collections, legal & third-party agencies.
  • Working closely & sharing Inputs to Product and Tech team to develop the AR Product & automation.
  • Building processes, SOP’s, Accounts Specific template & Playbooks
  • Benchmarking, Best practice & Process Excellence framework
  • Tracking pending LR/POD/GRN beyond TAT
  • Tracking payment delays & conducting an RCA on delinquent accounts and determining the reason of delay & plan actionable (Quality, Ops, Recon, Intent & Cash Flow issues).
  • Identified potential areas of risk associated with granting high levels of credit to certain customers and recommended solutions for mitigating these risks.
  • Implemented new systems for tracking customer accounts more effectively, making it easier for staff members to access up-to-date information.
  • Coaching Collections / Sales team on Collections SOP’s, Policy requirements and ensure team meets the collections targets MoM.
  • Working with Underwriting team for setting credit limits.
  • Revenue adjustments post Business finance approvals.
  • Ensuring Credits notes for all brand debits passed in the books & debits passed to supplier.
  • Reviewed customer accounts for potential write-offs or adjustments based on specific criteria.
  • Handled collection of 100 Cr. starting from 10 Cr. (10X Scale)
  • Building SOP’s & process on collections to be driven by Sales & Collections team across 4 geographies
  • Built Legal & Recovery muscle to strengthen the collections.
  • Started Advance tracking & setting up the process for LC Liquidation
  • Collected Interest close to 1 Cr. On delayed payments
  • Reducing DSO's from a steady 69 days to 61 days.
  • Constantly performed 102% of cashflow targets & contribute to bottom line @1% saving interest cost and YOY reduction in 90+ DPD

Program Manager – AR Projects – Corporate Business

Zinka Logistics Solutions Pvt. Ltd. (Blackbuck)
Bangalore
04.2018 - 10.2021
  • Manage process transitions/implementations across multiple functions and geographies
  • Conducting Training Program & Team Assessments
  • Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics.
  • Proactively monitor program performance to identify, address and prevent potential issues.
  • Drive effective teamwork, communication, collaboration, and commitment across teams with competing priorities.
  • Assisted in developing training materials for new hires involved in the program activities & ensure process & account specific KT’s to AR Analyst
  • Building SOP’s, Accounts Specific template & Playbooks
  • Coaching AR analyst on Key Deliverables, Policy requirements and ensure team is Audit ready.
  • Benchmarking, Best practice & Process Excellence framework
  • Monitored collection activities and provided feedback on performance of collections staff.
  • Drive Invoicing Productivity & Collections (20 - 25 Cr.) across business verticals (Metals, Cements, Chemicals & Diversified)
  • Ensuring Invoicing Productivity & RTI TAT.
  • Unapplied Cash TAT is < 7 Days from receipt date.
  • Debit Validation < 30 Days TAT
  • Monthly Performance Reviews of Analyst along with Business & National Heads
  • Recovery from NPA’s / OLD AR 365 Days >
  • Implementing the review mechanism and Metric to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved.
  • Act as a constant source of feedback to Tech & product and policy teams to aid in amending policies/products time to time to suit the market risk / Biz requirement.
  • Ensure and check that collection policies and standards are being implemented at the ground level.
  • Contributed ideas during team brainstorming sessions aimed at finding innovative ways of improving Cash Flow performance within the organization.
  • CMS (Contract Management System) Verifications and ensuring revenue logics are correct.
  • Coordinating with Data Management team (DAVT) for inaccuracy of Data inputs leading to revenue change.
  • Rate / Revenue adjustments post Business finance approvals.
  • Provided support for internal and external audits & worked Closely with Internal Auditor’s in resolving Audit Queries.
  • Periodical Internal Audits of Cash Application & Debit Validation done by AR Agents.
  • Promoted as Program Manager – 1st Aug’20
  • Best AR Program Manager Award for last 6 months consecutively (Oct’20 to Mar’21)
  • Smooth Transition of Invoicing, Collection Agents to AR Analyst Role
  • Collected over 13 Cr. of Sticky & Old & Sticky AR from PSU’s (SAIL, RINL, BHEL)

Zonal Manager – Credit Control & Collections

Peregrine Guarding Pvt. Ltd. (Tenon Group)
Bangalore
02.2017 - 04.2018
  • Driving Collection 25 Cr. (Monthly) across Karnataka, TN & A.P.
  • DSO Reduction & Recovery of Bad Debts
  • Ensures implementation and review of work processes in-order to achieve high-performance standards and continuous improvement.
  • Provided guidance and support to team members in-order to achieve targets within defined deadlines.
  • Analyzed & highlighted customer accounts receivable to identify trends or patterns in overdue payments / payments received.
  • Optimize team productivity by effectively managing the team of Executives, Leads & collections managers so as to ensure time & cost-effective actions in appropriate cases as well as reduction of NPA for the year.
  • Collection of Bad Debts from terminated clients – 40 L in 2017 (Cliental: Arvind Mills, Ritz Carton Hotel etc.)
  • DSO Reduction (Cliental: JLL, DHL, Qualcomm, Ascendas etc.)
  • Twice earned Family Dinner vouchers from MD – South Zone as token of appreciation.

Manager Receivables

G4S Secure Solutions (India) Pvt. Ltd.
Bangalore
10.2008 - 06.2015
  • Driving 40 Cr. (Monthly) Invoicing & Collections
  • Lead & Supervised the Invoicing & Collections Team through appropriate training, motivation and deployment strategies.
  • Conduct regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Problem Solving & Resolving Customer Disputes
  • DSO reduction
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Client handling & Relationship Management
  • Lead Reconciliation team to reconcile customer statements against internal records on a regular basis, ensuring accuracy in all accounts receivable data.
  • Lead Cash application team to processed incoming payments within TAT, applied them to the appropriate accounts, and reconciled discrepancies.
  • Selected by Vice President (Strategic Accounts) to work in the prestigious Strategic team & drive Invoicing & Receivables of National Contracts managed from South.

Education

Bachelor of Arts - Commerce

St.Pauls High School
Hauz Khas

Bachelor Degree -

Bangalore University

MBA - Finance & Marketing

K.S.O.U.

Skills

  • Microsoft Office Suite
  • Tally and ERP/SAP
  • Accounts receivable management
  • Collection strategies
  • Process automation
  • Credit analysis
  • Financial reporting
  • Performance benchmarking
  • Relationship management
  • Dispute resolution
  • Team leadership
  • Communication skills
  • Negotiation skills
  • Training and coaching
  • Analytical thinking

Affiliations

  • I like solo traveling and bike rides
  • Of late, I have tried learning a few new sports, like equestrian, wall climbing, and swimming
  • Help my daughter with her fitness training

Accomplishments

  • In G4S, selected by the Vice President (Strategic Accounts) to work in the prestigious strategic team and drive invoicing and receivables of national contracts managed from the South
  • In peregrine, Twice earned Family Dinner vouchers from MD – South Zone as a token of appreciation
  • In 2020, I got promoted at Blackbuck
  • I got the Best AR Program Manager Award for two consecutive times at Blackbuck
  • At Blackbuck, we collected over 13 crore of stuck collection from PSUs (SAIL, RINL, BHEL)
  • At Fashinza, we collected interest close to 1 crore on delayed payments
  • At Fashinza, we handled collections while they scaled to 10X, and set up the collections process across geographies
  • At Fashinza, we constantly performed 102% of cash flow targets in the years 2024 and 2025, and contributed to the bottom line with a 1% saving in interest costs
  • Built legal and recovery muscle to strengthen the collections at Fashinza and also recovering close to 5 crore from the legal bucket
  • Automated the AR process at Fashinza

Languages

English
First Language
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Head Collections – AR

Selfx India Pvt. Ltd. (Fashinza)
10.2021 - Current

Program Manager – AR Projects – Corporate Business

Zinka Logistics Solutions Pvt. Ltd. (Blackbuck)
04.2018 - 10.2021

Zonal Manager – Credit Control & Collections

Peregrine Guarding Pvt. Ltd. (Tenon Group)
02.2017 - 04.2018

Manager Receivables

G4S Secure Solutions (India) Pvt. Ltd.
10.2008 - 06.2015

Bachelor of Arts - Commerce

St.Pauls High School

Bachelor Degree -

Bangalore University

MBA - Finance & Marketing

K.S.O.U.

Similar Profiles

CREATE PROFILE
RAVI KUMAR GANESON