Ravi Kumar G S
Bangalore
Summary
With over 9 years of experience in mainframe production support, I have a strong command of tools like IBM Tivoli Netview and Omegamon for console monitoring. I am also proficient in Control-M for Z/OS, CA7, TWS OPC, and batch monitoring. Furthermore, I have extensive knowledge of ITIL practices. I am currently seeking a position that fosters the growth of my skillset and technical knowledge while offering financial freedom.
Overview
9
9
years of professional experience
Work History
IT Operations Specialist
Infosys Limited
Banglore
09.2023 - Current
- Improved IT infrastructure stability by implementing proactive monitoring and maintenance strategies.
- Reduced troubleshooting time with comprehensive documentation of systems and procedures.
- Collaborated with cross-functional teams to design and implement company-wide technology solutions.
- Developed IT policies and procedures, promoting a secure and compliant computing environment.
- Enhanced end-user support by establishing a responsive help desk ticketing system for efficient issue resolution.
- Using Omegamon NetView, hmc and tws opc for console and batch Monitoring.
- Handling alerts and batch abends.
Technical Operations Specialist
DanskeIT
12.2022 - 09.2023
- Maintained continuous Level 1 and Level 2 assistance throughout all hours.
- Monitoring Consoles and HMC, TWS opc for batch Monitoring, issuing health check commands assuring continuous availability of the systems
- Performing IPLs on weekly basis
- Monitored batch operations using TWS OPC.
- Monitoring Distributed Server issues and taking necessary actions as needed
Sr. Systems Engineer
Fidelity Information Services
08.2021 - 12.2022
- Providing Level 2 and Level 1 support on 24
- 7 basis
- Monitoring Consoles and HMC, using CA7, TWS opc for batch Monitoring, issuing health check commands assuring continuous availability of the systems
- Performing IPLs on weekly basis
- Monitoring batch operations through CA7 Scheduler, involves analyzing the abends and fixing or escalating as needed
- Monitoring Distributed Server issues and taking necessary actions as needed
Technical Services Specialist
IBM India Pvt. Ltd.
09.2019 - 07.2021
- Providing Level 2 and Level 1 support on 24
- 7 basis
- Monitoring Consoles and HMC, issuing health check commands assuring continuous availability of the systems
- Performing IPLs on weekly basis
- Monitoring batch operations through CA7 Scheduler, involves analyzing the abends and fixing or escalating as needed
- Monitoring Distributed Server issues and taking necessary actions as needed
- Clients: FEDEX
- Tools used: Mainframe, CA7, Netview and Omegamon, Remedy, Service now, HMC
Sr. System Engineer
Fidelity Information Services
04.2017 - 08.2019
- Company Overview: Fidelity Information Services Aka FIS Global
- Clients: 1200 banks across the world
- Monitoring console through IBM Tivoli Netview and Omegamon
- Taking necessary actions on various system alerts like- purging jobs from spool when spool utilization reaches its threshold, releasing jobs to remote destinations or purging as needed
- Checking for dataset contentions and taking necessary actions
- Bringing down/up started tasks through netview as required by application teams or to clear contention issues
- Support in doing IPL on a weekly basis, collaborating with onshore team
- Issuing health check commands on MVS system as necessary, ensuring the smooth functioning of the system
- Ensure that all transaction processing regions are up on time, if not taking necessary actions like, starting/stopping Databases/Transactions/Programs/Regions
- Enabling/disabling files in CICS regions as needed by the programmer
- Monitoring NDM process failures through IBM Sterling Connect Direct for Z/OS tool
- Monitoring for hardware failures, dataset contention, monitoring JES printers and initiators and escalating, starting and stopping as needed
- Varying Tape/DASDs online/offline as required
- Replying outstanding WTORs
- Creating incident tickets for DASD and tape failures to Oracle SMS service
- Fidelity Information Services Aka FIS Global
- Clients: 1200 banks across the world
- Tools used: IBM Tivoli NetView, Omegamon, Control-M IOA (for Z/OS), Endevor, Insync
Software Engineer
Maintec
12.2015 - 04.2017
- Worked as a contract software engineer with Maintec from Dec 2015 to April 2017, assigned to FIS.
Education
Bachelor Of Engineering - Computer Science And Engineering
Visvesvaraya Technological University
01.2016
Skills
- Windows
- Linux
- Z/OS
- JCL
- COBOL
- SQL
- DB2
- VSAM
- HMC
- Tivoli NetView
- Omegamon
- TWS OPC
- Control-M
- CA7
- Endevor
- Servicenow
Projects
Command Centre Operations, Fidelity Information Services Aka FIS Global, Sr. System Engineer, 1200 banks across world.
Command Center Operations, IBM India Pvt. Ltd., Technical Services Specialist, FEDEX, Monitoring batch operations through CA7 Scheduler.
Danske bank, DanskeIT, Technical Operations Specialist Providing Level 2 and Level 1 support on 24*7.
Infosys Limited
Danskebank Mfops center
IT operations specialist Providing Level 2 and Level 1 support on 24*7.
Disclaimer
I hereby declare that all the information placed in the document is accurate to my knowledge.
Technicalskillset
Windows, Linux, Z/OS, JCL, COBOL, SQL, DB2, VSAM, HMC, Tivoli NetView, Omegamon, TWS OPC, Control-M IOA, CA7, Connect Direct, Insync, Endevor, CMS, Remedy, Servicenow
Timeline
IT Operations Specialist
Infosys Limited
09.2023 - Current
Technical Operations Specialist
DanskeIT
12.2022 - 09.2023
Sr. Systems Engineer
Fidelity Information Services
08.2021 - 12.2022
Technical Services Specialist
IBM India Pvt. Ltd.
09.2019 - 07.2021
Sr. System Engineer
Fidelity Information Services
04.2017 - 08.2019
Software Engineer
Maintec
12.2015 - 04.2017
Bachelor Of Engineering - Computer Science And Engineering
Visvesvaraya Technological University