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Ravi Kumar Pandey

Ravi Kumar Pandey

Kolkata

Summary

Over all 8.5 Years experience in Fintech Payment Ecosystem online & Offline payment solutions Product & Service's Telecom. End to end sales & Service for Enterprise & Corporate account merchant on boarding, Key account management, Team handling, Portfolio Management Supply chain finance, banking alliance partner North & East Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Topwise
Bangalore
05.2023 - Current

Company Overview: - Hong Kong China based OEM providing hardware EDC machine Payment Sound Box & Retail business solutions & software and system R&D, as well as excellent production, technical support, and after-sales service for delivering Fintech POS solution

  • Topwise is OEM providing hardware payment device to bank & payment service provider's& reseller to accept payment through debit/credit card & upi in india having multiple functions design
  • Develop strong working relationships with cross functional teams like sales, product, tech within Topwise
  • Acquiring OEM for co-branding EDC machine & Payment sound Box
  • Acquiring Bank & Payment service provider's
  • Acquiring reseller to provide hardware payment device
  • Acquiring govt bank and provide them payment device's Sound Box & EDC machine
  • Identify the potential customer & provide sample of device
  • Create pipeline of reseller and process for software testing & MQTT Server
  • Meeting with product team to discuss the device features and benefits
  • Arrange Software testing with merchant API and our device's
  • Day 2 day meet corporate merchant bank & payment service provider's
  • Provide PPT & demo topwise products & service
  • Proposal & price negotiation with merchant
  • Onboard Payment service provider's & Bank at Top wise payment system
  • Handling end to end Key account management part
  • Provide customization & design as per merchant requirement

Sr Manager

Paytm
Kolkata
06.2023 - 05.2024

Company Overview: - an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida, India

  • Acquiring enterprise & retail accounts on Paytm EDC payment platform
  • Handling ASM-10 & 20 TSM & 100 FOS to deployed UPI Payment Sound Box & Shop insurance
  • FOS have to visit in market and meet General Trade & Store collect document's and do KYC and provide UPI Sound Box Payment QR
  • Travel to meet with banks and NBFC partners across country regularly
  • Manage customer engagement and service end to end
  • Face competitor in market and convey our merchant
  • Coordinate with ISP team to increase vas activations and EMI business
  • VAS activations Brand EMI, DC EMI CC EMI over terminal
  • Team have to visit in market day to day meet potential customer and sell BNP, wallet, Sound Box, EDC machine
  • Day to day coordinate with our ops team to faster deployment
  • Clear all PO documents pendency at sales force
  • Handling Portfolio of KEY account EDC merchant meeting with bank and merchant for products like VAS & EMI business
  • Achieve team target on monthly base
  • Recruit train manage and motivate the sales team & Prepare business plans and set up yearly
  • Meet large Corporate account at HO level discuss multiple things about payment system
  • Generate business through existing accounts
  • Up selling VAS & Brand EMI activation for CDIT merchant & Bank subvention offer live Day to day coordinate with our bank MRM to release TID's
  • Negotiations proposal with merchant & Bank for Rental & MDR
  • Provide dashboard training to merchant & Managing festival EMI drive at store level to increase our POS Txn
  • Set target for portfolio level activation 95% EDC Machine Txn & BNPL
  • Manage end to customer satisfactions of our Payment products & Service

Regional Sales Manager

Pine Labs
Kolkata
02.2020 - 06.2023

Company Overview: -India largest offline & online payment solutions providers in APAC

  • Internal movement in to Service team of Govt account Kolkata Traffic police/Petroleum
  • Handling Kolkata& west Bengal traffic police account
  • Maintain NPS & SLA
  • Visit Police station and provide training for e-Challan machine
  • Coordinate with bank alliance team to provide TID's on terminal
  • Handling end to end service of govt account's
  • Manage service of Kolkata traffic police account day to day visit at Police station & provide training for E- Challan Machine Visit HO
  • Handling field service team assign tickets to closed on time to meet our SLA
  • Handling Portfolio of enterprise account 10k cr entire east region handling Large corporate accounts meeting with CEO & CFO
  • Responsible for creating a pipeline of alliance partner banks & NBFCs to ensure business growth through our product like EDC & Sound Box
  • Working on churn data and maximizes retention in assigned accounts
  • Map & develop strong working relationships with key influencers for the assigned banks
  • It should include Managing relationships with all partners to ensure smooth operations & strategic alignment with the banks/NBFCs
  • Travel to meet with banks and NBFC partners across country regularly
  • Responsible for supporting & execution of the association for Digital Payments / Products and Solutions with clients with engagement strategy and priorities
  • Cross-selling VAS, DC-EMI, CC EMI, Brand EMI, Amex TID's Customer Loyalty programs
  • Traveling entire region to meet our large corporate & enterprise merchant
  • Handling premium merchant service for enterprise in entire north east region
  • Onboard CDIT Merchant on BNPL & EMI platform & Coordinate with Banking alliance team for offer live
  • Collation AR of machine rental for NPA account
  • Manage entire East region handling 2000 Large corporate accounts
  • Handling Portfolio of all inactive base account's and retain merchant to do txn
  • Handling portfolio of CDIT business Growth of every quarter 200%
  • Meet Our EDC Deployment target reviewed progress of sales roughly throughout the company
  • Undertake Presentations / product demos / Proposals and successfully negotiate closure in line with strategic priorities, revenue, and profitability targets by understanding clients existing business model
  • Serve as the expert and advocate for the payments landscape to identify and understand the opportunities, challenges, and potential priorities to establish mutually beneficial partnerships
  • Align and manage internal stakeholders within products and technology to ensure timely deliverables, maintain regular visibility of projects progress and impact post go-live
  • Liaise with Internal & External Stakeholders to solve issues, communicate needs and create synergy

Assistant Supply Chain Manager

Indifi
Gurgaon
01.2018 - 02.2020

Indifi -Is startups NBFC Providing Business loan

  • Handling channel & anchor finance Partner Swiggy, Pine Labs
  • Handling all disbursement & negotiation
  • Generate revenue through existing account's up sell Top Up loan
  • Handling portfolio of business loan East
  • Escrow account setup's
  • Calling on NPA account for EMI pay
  • Manage month end all disbursement pipline

Key Account Manager

Mobi Shastra
Gurgaon _ Middle East
08.2016 - 01.2018

Company Overview: -Mobi is Mobile Network Operators with Innovative Services and Technology

  • With our innovative Ideas and Strong Technical Skills, we add value in whatever we do
  • It empowers our customers and Telco's to stay ahead of competition
  • Providing Aggregator & non-Aggregator Bulk SMS, What's App, SMS, Long code short code, SMPP Account, API Integration IVR Domestics & International, voice call & messaging
  • Acquisition client through cold calling in UAE market & India for WIFI Device & Router
  • Fix meeting with Clients & free Demo& Upselling VAS to existing merchant
  • Visit day to to in market meet with merchant for bulk sms and Wifi Device & router
  • Provide device sample give them demo & Creating PPT & Proposal
  • Do customization of the products as customer need & Onboard B2B & B2C & Govt account's for bulk sms & SMPP account's
  • Provide the dashboard training to view the real time sms delivery report
  • Promptly responded to inquiries and requests from prospective customers
  • Maintained accurate records of past due customer account activity
  • Maintained up-to-date knowledge of product and service changes

Education

MBA - Marketing

Magadh University
01.2016

BBA - Marketing

Magadh University
01.2014

12th - Science

BSEB
01.2011

10th - Math

BSEB
01.2008

Skills

  • Enterprise sales
  • BFSI
  • Team Management
  • Key Account Management
  • Channel Partner's Management
  • Corporate Sales
  • Product Sales
  • NPS Management
  • Merchant Acquisition & On boarding
  • Merchant engagement
  • Hunting & Farming account
  • Govt Account Management
  • SLA Management
  • Banking Partner Alliance
  • Portfolio Management
  • B to B & B to C sales
  • Customer experience Cx & Mx
  • Strategy & planning
  • CRM -Customer relationship Management
  • Business development
  • Analytical

Vertical

EDC/BNPL/UPI/Lending/Govt

Personal details: -

  • Ravi Kumar Pandey
  • Father's Name- Arjun Pandey
  • Material Status- Unmarried
  • Present Address- New Towan Kolkata-
  • Permanent Address- Patna Bihar

Strength: -

Leadership, Creativity, Problem solving, Attention to details, Motivati

Timeline

Sr Manager

Paytm
06.2023 - 05.2024

Topwise
05.2023 - Current

Regional Sales Manager

Pine Labs
02.2020 - 06.2023

Assistant Supply Chain Manager

Indifi
01.2018 - 02.2020

Key Account Manager

Mobi Shastra
08.2016 - 01.2018

MBA - Marketing

Magadh University

BBA - Marketing

Magadh University

12th - Science

BSEB

10th - Math

BSEB
Ravi Kumar Pandey