RAVI KUMAR REDDY OBULAM
Hyderabad,TG
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
Bank of Baroda
12.2021 - Current
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Increased Branch Business by 10% and achieved all target parameters.
DIGITAL BANKING - ATM - CYBER SECURITY
Bank of Baroda
08.2019 - 11.2021
- Continuously updated knowledge of industry trends, regulations, new technologies, and best practices related to ATM operations to stay ahead of curve in delivering top-notch service quality standards within organization setting up ATMs accordingly based on such findings.
- Identified vulnerabilities in software applications and proposed effective remediation strategies, reducing potential risks.
- Reduced downtime by performing regular preventive maintenance on ATM machines.
- Promoted positive banking experience for customers by addressing inquiries, concerns, or complaints in professional manner.
- Demonstrated commitment to professional development by attending industry conferences, workshops, and training sessions related to ATM operations and functionality.
- Maximized operational efficiency by coordinating with branch personnel, IT teams, and third-party vendors for timely deployment, repair, or replacement of ATM machines.
- Conducted penetration testing on web applications, uncovering critical security flaws and recommending appropriate countermeasures.
- Provided training to employees on cybersecurity best practices, raising awareness of phishing attacks and other common threats.
- Collaborated with IT team members to design secure information systems architecture, ensuring compliance with industry standards.
- Evaluated third-party vendors for compliance with data protection policies and standards, ensuring security of sensitive information shared between organizations.
- Mentored junior staff members in cybersecurity best practices, contributing to their professional development and growth within organization.
DIGITAL BANKING - ATM OPERATIONS & RECONCILIATION
E Vijaya Bank
, K
06.2017 - 08.2019
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance in all aspects of reconciliation process.
- Development of internal web portals like ATM online cash verification etc.
- Collaborated with cross-functional teams to ensure accurate reporting of financial data across multiple systems.
- Streamlined reconciliation process by identifying discrepancies and implementing corrective actions.
- Assisted management in identifying areas for cost savings, streamlining operations without compromising service quality or integrity.
- Completed 2159 ATMs EMV migration process as per RBI security guidelines. Coordination with MSPs and its respective CRA Teams for day to day atm Operational issues
- Monitoring Cash deposit Kiosks and passbook printing kiosk.
- Reporting of ATM Hits and availability to all stake holders, RBI, NPCI and etc.
Branch Banking Officer
E VIJAYA BANK
05.2014 - 05.2017
- Managed branch operations, ensuring compliance with all regulatory requirements and bank policies.
- Resolved complex customer issues efficiently, demonstrating a commitment to excellent customer service.
- Collaborated with other departments to develop comprehensive financial solutions for high-value clients.
- Reduced loan delinquency rates by conducting thorough credit analysis and risk assessment for potential borrowers.
- Maintained friendly and professional customer interactions.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Acted as Joint manager in most assignments and gained expertise in AML KYC Management, security instrument like FD, DD, BG, LC, Cheque books document inventory management, deposit account opening
- Attained ability to use different tools like Finacle, LLPS, SMAX, DCRS, CBS utility, locker operations, safe management, cash management, BC on-boarding and supervision of BC activities.
Education
PG Diploma - Computer Applications
Sri Krishna Devaraya University
Nandyal, AP01.2010
Post Graduation -
Sri Krishna Devaraya University
Kurnool, AP01.2009
Skills
- Experience of recruiting & training junior/support staff for BGSS and preparing them to handle operations
- Agile and flexible to work conditions capable of multi-tasking at the time
- Professional command on MS office tools like Word, PPT, Excel, outlook, goggle sheets, SPGRS, CRM , RBI BI portal etc
- Compliance Management
- Vulnerability Assessment
- Business Continuity
- Team building
- Data Management
- Data Reconciliation
- Operations Management
- Business development expertise
Accomplishments
- Recognized with Best Employee Award consecutively for two years in 2017 & 2019.
- Awarded Digital Star for Q2 & Digital Champion for Q4 2020 for outstanding performance.
- Received Certificate of Appreciation for contributing to the smooth migration of erstwhile Vijaya and Dena Bank Branches to Finacle v10 CBS.
- Received certificate of appreciation for smooth migration of eVijaya and eDena ATMs to Bank of Baroda base24 Switch.
- Attended various seminars and webinars conducted on payment industry changes by VISA, Master, NPCI and aggregators.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Spouse Profession
House Maker
Personal Information
- Date of Birth: 08/15/1987
- Marital Status: Married
Certification
- Certificate by IBM in Introduction to Cybersecurity Tools & Cyber Attacks.
- Certificate in Commercial Credit (CICC) - Moody's Analytics by IIBF.
- Certificate in Digital Banking by IIBF.
Timeline
Branch Manager
Bank of Baroda
12.2021 - Current
DIGITAL BANKING - ATM - CYBER SECURITY
Bank of Baroda
08.2019 - 11.2021
DIGITAL BANKING - ATM OPERATIONS & RECONCILIATION
E Vijaya Bank
06.2017 - 08.2019
Branch Banking Officer
E VIJAYA BANK
05.2014 - 05.2017
PG Diploma - Computer Applications
Sri Krishna Devaraya University
Post Graduation -
Sri Krishna Devaraya University
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