Ravi Mehra

Deputy General Manager - Account Management

2018 – Present

Responsible for North & East Accounts Management portfolio with 3 team members

• Reviewed performance results to target and take corrective measures with authorization and escalation.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Participated in Business planning process to achieve corporate objectives.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Senior Manager - Account Management

Sep 2017 – Jul 2018

• Awarded Employee of the year in 2018 (FCM India Ball - Malaysia)
• Implemented operational strategies and effectively built customer and employee loyalty.
• Delivered business strategy and developed systems and procedures to improve quality and team efficiency
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Implemented new entity (brand) Corporate traveller operations set up within FCM group

Manager - Operations

Sep 2017 – Aug 2017

• Responsible for Operations Business delivery for North
  Drive, coach and track team performance to achieve consistent profit growth month to date
• Monitor the financial performance of all accounts managed by team, ensuring margin maintenance/growth
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Designed modern employee recognition program which boosted productivity and improved morale

Assistant Manager - Account Management

Jan 2014 – Sep 2015

• Awarded Employee of the year in 2015 (FCM Global Ball - Las Vegas)
• Developed effective business plans to align strategic decisions with long-term objectives.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Team Leader - Operations

Oct 2012 – Dec 2013

• Handled team of 10 team members
• Responsible for Corporate - Vedanta (Cairn India), IKEA & FIS

Senior Travel Consultant - Operations

Jan2011 - Oct 2012

• Responsible for IKEA account onsight
• Handled IKEA India account onsite, their travel requirements, which include flights, hotels, visa, insurance, cars & passport related queries etc.
• Awarded recognition & certificate from IKEA for travel support

· Handling IBM, Nokia & Nokia Siemens Network account onsite, their travel requirements, which include flights, hotels, visa, insurance, cars & passport related queries etc.

· Interfacing with the customers to address the complaints & ensure customer satisfaction by achieving delivery service norms ensuring value added services to customers for enhancing the satisfaction levels and SLA’s are met.

· Effective relationship Management with clients to ascertain rendering of quality service and achieving customer delight for business retention/enhancement.

· Awarded “Smile of the month” (Nov’07 & Feb’08)

· Awarded most “Productive of the Year” (2009)

· Issuance / Re issuance of Domestic & International tickets including revenues, non-revenue & zonal employee discounted tickets.

· Making reservations, assigning seats & providing flights information.