Ravi Mehrotra

• Member of Product Management Team for FICO Suit of Product ( Customer Communication Services & Alert Case Manager) leading the team of Product owner/managers to Provides market insight, client perspective, and product expertise throughout all phases of the product lifecycle. Primary advocate for the customer.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held regular meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
• Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
• Improved team productivity by implementing agile-SAFe methodologies, reducing project completion times and enhancing collaboration.
• Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Working in collaboration with other squads, business functions, program management and third-party vendors to agree, align, sequence and re-plan work.

• O During estimation saved $20,000 for the company, by elaborating the scope to the team in effective manner. o Implemented experimentation (A/B Test) Platform. o Implemented CIT/MIT indicator for VISA and streamlined the process with 16 Billing systems.Translate market needs into clearly defined and detailed Product use cases and requirements using Agile/Scrum- SAFe.
• Concentrate on the CRM customer service solutions & Inventory Management offered by the Product Family.
• Working closely and directly with stakeholders- Sales, Marketing, Customer support as needed to define, prioritize and execute solutions that address the needs of a
  product.
• Research, study and determine what the maximum business value to come from a future product or feature. Present effectively and clearly on any new feature launch.
• Build vision and strategy with help of the key stakeholders and be able to execute that vision and strategy maximizing revenue and retaining business in Jira.
• Working passionately with external and internal customers as well as our partners and vendors to gather information for making excellent user experience decisions.
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
• Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
• Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
• Increased usage of Inventory Management/Analyzer from 10% to 41.03% from earlier, target was to increase to 20%.
• Increased conversion of leads to actual sales from 5% to 7%, enhancing the programs and rebates offered.
• During estimation saved $20,000 for the company, by elaborating the scope to the team in effective manner.

• Product Management experience in product design and development, strategy of Oracle Cloud Financial Solutions in the Credit to Cash process flows.
• Product owner of credit management, accounts receivable billing, payment processing collection and cash forecasting solutions with high collaborations with Supply Chain Management product teams.
• Designed and architected complex product features across user interfaces, process automations, integrations, REST and SOAP API, analytics, machine learning.
• Independent end to end ownership across product strategy and roadmap planning, feature and user experience design, functional specification documentation, test strategy, feature launches, customer support, and feature usage tracking.
• Self-Starter acclimatized to working in fast paced, ambiguous environments with strong leadership and analytical capability along with excellent communication skills
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Increased product adoption by identifying customer needs and developing innovative product features.
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.

• Concentrate on the customer service solutions (Financial Services) offered by the Product Family.
• Evolve current product capabilities to maintain and redefine industry leadership in this area. Partner with Product Development to communicate product requirements and
  determine viable development strategies, deliverables, and release dates.
• Provide regular and detailed communications of Product and Market status and changes.
• Provide quality, written content into Product use case and requirements documentation.
• Provide Product specific support to Sales, Marketing, Professional Services and Training teams.
• Maintain an understanding of key drivers, issues and players in the CX market. Identify and research industry trends as it relates to CRM/CX Industry.
• Evaluate Competitive market offerings and deliver on differentiation and analysis studies, positioning and communications.
• Team with Sales, Service, Marketing, Product Development and Product Management to define, develop, market, sell and deliver the Product and the Product Value proposition
  in accordance with the company’s product release process.
• Team with Product Marketing, Product Development, Sales and Service to maintain oversight and shepherd the product (or components thereof) through the product
  release cycle.
• Manage technical partnerships with interaction channel partners
• Developed comprehensive product roadmaps, outlining key milestones and deliverables.
• Monitored industry trends and competitor activities, making strategic recommendations based on findings.
• Enhanced product development by conducting thorough market research and competitive analysis.

• Lead the business team in gathering requirements and choosing the best way to implement requirements leveraging the Pegasystem software and DCO capabilities.
• Understand business process and business requirements of the customers and translating them to requirements artifacts such as Goals/Epics/Use stories.
• Help to insure that the requirements management and facilitation best practices are adhered to include management of artifacts through traceability, version control and change control.
• Help to document business rules and assist with work type structure from the perspective of the business needs.
• Design and configure rules and flows and assist with the draft user interface and draft process flow development.
• Function as an Information Technology Business Analyst by understanding business requirements and transforming those requirements into data mapping specs.
• Effectively communicate with internal teams and clients to deliver user interface requirements like Graphical User Interfaces, Screen and Interface mock-ups.
• Understand interface /integration technologies and a good understanding of customers' needs so they can be translated into requirements.
• Hands on experience using PEGA SCRUM and Smart BPM methodology PRPC Application Profile, CRM/Customer Experience.
• Experience with Gap Analysis to check the compatibility of existing systems with new business requirements.
• Collaborated with upper management to drive strategy and implement new processes.
• Assessed business processes and identified ways to boost improvement.

• Assessed business requirements to create focused solutions.
• Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
• Perform Requirement Analysis, Use case scenarios, etc. and design for the client. Documented Business, functional and system requirements.
• Create As-Is and To-be business process flows for the clients.
• Conduct Conference Room Pilot and Structured Walkthrough to demonstrate the product functionalities to the clients.
• End to End implementation experience on TCS Bancs for Financial Services clients. Develop Proof of Concept and Prototype for Product development and enhancements.
• Prepared Business Vision Document, Process flow diagrams, product and system documentation. Participate in the determination the product roadmap.
• Co-ordinate day-to-day coordination of release management, change requests, issues, and dependencies to ensure agreed deadlines are met.
• Worked on the business development side with experience in creating RFP responses.

Role 2: Solution Architect / Consultant

• Participate in scenario discussion (Pre-analyze) to clear understand business requirement and functional gap for implementation or customization of TCS Bancs.
• Assists requirement gathering team in documenting business requirements/ Mapping of Business Process for implementation and customization of TCS Bancs.
• Function as a liaison between the Sales team as well as Technical team and follow up the entire Sales Cycle till closure.

• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Interfacing of third party Applications with the Core Banking System Application and Development, Implementation and maintenance of CMS (cash @ Will) -
  for Collections, Payment & Liquidity Management modules as well as E-Credit/E-Retail – Loan Appraisal Module.
• Team Member of a Core Banking Implementation Project Interfaces Team managing Corporate and Retail Loans appraisal applications, RTGS delivery channel Interfaces.
• RTGS interface, RTGS Migration and Feature Enhancement and Performance tuning related to RTGS Interface Under CMS (Cash Management Services) Module – Payment as well as Deposits.
• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
• Developed custom software solutions for various business needs, resulting in improved productivity.
• Conducted end-user reviews for modified and new systems.