Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
Generic
Ravi Mishra

Ravi Mishra

Mumbai

Summary

Motivated and resourceful Supply Chain Specialist with over 11 years of expertise managing inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Operations Supply Chain Assistant Manager

Brinks India Pvt Ltd
Mumbai
07.2022 - Current
  • Provided support in resolving any issues related to product availability or shipment delays.
  • Supported development of training materials and technical manuals for new team members.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Reviewed existing processes for opportunities to streamline operations or reduce costs.
  • Implemented inventory control measures to safeguard sensitive items and equipment.
  • Collaborated with other departments to improve supply chain operations efficiency.
  • Worked closely with accounting department to manage accounts payable and receivable functions.
  • Determined inventory goals, product stock, and risk management objectives and oversaw techniques to maximize inventory.
  • Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
  • Created reports on key performance indicators for management review.
  • Ensured timely delivery of products by coordinating with vendors and carriers.
  • Analyzed data from various sources to identify trends in the supply chain process.
  • Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
  • Organized logistics activities such as warehousing, transportation, scheduling.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Coordinated communication between internal teams, external partners, vendors, customers.
  • Managed inventory levels and maintained accurate records of stock levels.
  • Supported logistics department by leveraging existing resources with cost-effective savings.

Senior Process Associate

DHL Global Freight Forwarding
Mumbai
12.2017 - 06.2022
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Performed root cause analysis on identified issues impacting customer experience or process performance.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Developed and implemented process improvement initiatives to reduce customer wait times.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Consistently achieved all deadlines, including those requiring month-end reporting.
  • Implemented quality assurance measures to ensure accuracy of information collected from customers.
  • Collaborated with team members on projects related to process optimization initiatives.

Supply Chain Coordinator

Fedex Express
Mumbai
04.2015 - 12.2017
  • Assisted in resolving customer service issues related to deliveries or product quality concerns.
  • Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
  • Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.
  • Optimized production plans based on customer timelines and available supply.
  • Monitored freight forwarding activities by evaluating carrier performance metrics such as transit times and delivery accuracy rates.
  • Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
  • Coordinated with internal departments to ensure product availability and quality standards were met.
  • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
  • Maintained well-organized and clean stock areas to maximize productivity.

Senior Process Associate

Altisource Business Solution Pvt Ltd
Mumbai
11.2012 - 03.2015
  • Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
  • Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
  • Evaluated existing processes and systems used within the organization and recommended changes as necessary.
  • Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
  • Processed payments promptly and delivered to appropriate entities.
  • Maintained schedule of class assignments to meet deadlines.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.

Education

MBA - Supply Chain Management

Welingkar Institute of Management Studies
Mumbai
09-2018

Bachelor of Commerce - Commerce

V K Krishnan Menon College
Mumbai
05-2010

Skills

  • Flexibilty
  • Adaptability
  • Communication Skills
  • Problem Solving
  • Technical
  • Collaboration
  • Time Management
  • Leadership
  • Interpersonal Skills
  • Customer Service

Accomplishments

  • Star of the Month
  • Best Performance in Productivity

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2

Timeline

Operations Supply Chain Assistant Manager

Brinks India Pvt Ltd
07.2022 - Current

Senior Process Associate

DHL Global Freight Forwarding
12.2017 - 06.2022

Supply Chain Coordinator

Fedex Express
04.2015 - 12.2017

Senior Process Associate

Altisource Business Solution Pvt Ltd
11.2012 - 03.2015

MBA - Supply Chain Management

Welingkar Institute of Management Studies

Bachelor of Commerce - Commerce

V K Krishnan Menon College
Ravi Mishra