Ravi Nair
Bangalore
Summary
Highly motivated individual with varied experience of over 19 years in areas of Pricing Strategy, Product Success, Customer Success, Strategy & Operations, Analytics & Business Intelligence, Revenue & Margin Planning, Competitive Intelligence, Vendor/Partner Management and Resource Planning.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Strategy and Ops Consultant (Associate Director)
SPRINKLR Inc, SaaS CXM Products
Bangalore
06.2021 - Current
- Drive Product Consumption, Adoption & Revenue retention of Sprinklr software platforms and improve customer stickiness
- Design solutions/models/processes to solve business problems and bring efficiency in the system
- Enable the customer facing teams to drive Feature Adoption of the products which improves customer retention.
- Analyze KPI’s and highlight observations & actionable insights to the senior leadership team – SVP/VP/Senior Directors.
- Liaise with Product Team, Engineering & Sales Ops teams to design new metrics & support the customer-facing organizations to deliver results.
- Work with the Product Success & Customer Success teams to deliver enhanced value to our customers via - identifying Upsell Opportunities, avoid revenue churn via account deep-dives and insights.
- Engage with the leadership team to deliver Business Transformation projects, prepare ELT reviews, design KPI’s, & build BMS/Reporting structures.
- Provide risk assessments via Early Warning System to gauge account health for corrective actions.
Pricing Manager - ANZ & India SMB
DELL
Bangalore
01.2018 - 01.2020
- Price it Right - Revenue & Margin planning, Quarterly pricing strategy design & final plan brief to senior leadership.
- Forecast revenue/margin risks & opportunities - influenced by market conditions, input-cost changes, forex fluctuations, competitive environment etc and take actions to meet financial goals.
- Leverage industry inputs from IDC & Gartner to derive insights into market trends, products gaps and other valuable inputs to deliver business results.
- Plan and manage the discounting framework.
- Work closely with Regional Sales/Merchandising & Field Marketing teams to meet Units/Revenue/Margin targets and drive growth.
Senior Advisor - North America Server Pricing
DELL
Bangalore
02.2015 - 01.2018
- North America & EMEA
- Server List Pricing for North America ISG business, Market Research, Competitive Intelligence.
- Cost impact analysis, sales performance deep dives, discounting framework.
- Lead a team to design the Server Competitive Intelligence model for North America Enterprise business.
- Market Research on Servers products to provide insights to leadership on product trends, market share movements & forecasts.
- Manage hiring process for the Pricing organization (150+).
Business Intelligence Advisor
DELL
Bangalore
09.2012 - 01.2015
- Pricing of Commercial Products, end to end pricing activities of Notebook & Desktop PC's.
- Competitive Market Analysis on price position and product stacking.
- Global Spare Parts SKU pricing.
- Product gaps, Config gaps analysis and recommendation to regional pricing leaders.
Senior Analyst - North America Contact Center Ops
DELL
Bangalore
01.2004 - 01.2012
- Build quarterly capacity plan to deliver optimum Service Levels within the financial targets.
- Manage Outsourced Partners and ensure they deliver as per SOW commitments.
- Liaison with Global Planning teams, HR/Hiring, IT to ensure smooth planning and execution of operational goals.
- Build Early Warning Systems to ensure risks are forecasted and mitigation plans are prepared to meet targets.
- Analyze data, assess opportunities for improving performances while driving efficiencies for prudent operations & expenditure.
Customer Support Executive
Mphasis Ltd
Bangalore
05.2003 - 10.2004
- Subject Matter Expert, Supervisor for a US banking major
- Leading Teams
- New Process Design
- Operations Management
- Revenue & Margin planning
- Capacity modelling & forecasting
- Pricing Strategy
- Data analytics
- Executive Presentations
- PowerBi
- Advanced Excel/Googlesheets
- Google DataStudio
Education
Bachelor of Business Management -
University of Mysore
Mysore 04.2000 - 04.2003
Skills
Analysis & Evaluation
undefinedAuthored 2 Whitepapers and presented in the Indian Institute of Management, Bangalore
Price Position methodology of Consumer PC products.
Competitive Intelligence - Why companies should leverage this practice to stay ahead of competitors.
Onsite Project Design & Delivery
Lead the onsite Design & Delivery of Capacity/Workforce/SLA planning model for one of Dell’s client in the UK.
Timeline
Strategy and Ops Consultant (Associate Director)
SPRINKLR Inc, SaaS CXM Products
06.2021 - Current
Pricing Manager - ANZ & India SMB
DELL
01.2018 - 01.2020
Senior Advisor - North America Server Pricing
DELL
02.2015 - 01.2018
Business Intelligence Advisor
DELL
09.2012 - 01.2015
Senior Analyst - North America Contact Center Ops
DELL
01.2004 - 01.2012
Customer Support Executive
Mphasis Ltd
05.2003 - 10.2004
Bachelor of Business Management -
University of Mysore
04.2000 - 04.2003
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