Ravi Pandya
Customer Success Manager - SaaS
Bangalore
Summary
Dynamic Customer Success Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Highly motivated and professionally driven individual, work methods and approaches always align with the company's financial and commercial goals.
Proactive and meticulous Account Manager with over 10 years of experience in various industries. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Customer Success Manager
Kaseya
9 2022 - 04.2024
- Retained and grew revenue on existing book of business, managed customer life cycle, customer contract renewals, increase footprint within business, forecast and reduce churn.
- Understand customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Addressed problems with accounting, billing, support, and service delivery to maintain and enhance client satisfaction.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Conducted regular account reviews to identify areas for improvement and ensure continued customer success.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Project Consultant (AR/VR/360)
VGO SOLUTIONS
11.2020 - 09.2022
- Identified new business opportunities through market research and analysis, contributing to company growth objectives
- Providing software demonstrations for customers.
- Retaining and increasing revenue from existing clients.
- Advising clients on system implementation and training.
- Attended networking events.
- Developed project plans and schedules to set clear expectations, resulting in improved team productivity
- Monitored project progress, identified risks and took corrective action as needed
- Spearheaded process improvements within organization by proposing innovative solutions that increased overall efficiency levels
- Managed budgets and resources effectively, ensuring optimal allocation for maximum results
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
- Sourced, vetted and managed vendors needed to accomplish project goals
- Set up and managed team meetings
AR/VR Startup
DARE VR
09.2018 - 03.2020
- Responsible for overall growth and development of the company
- Provided Augmented/Virtual Reality based solutions for clients across various industries
- Offered experiential marketing services for corporate events, employee/customer engagement, rewards & recognition, exhibitions, birthdays, product launch
- Planned and executed brand awareness and promotional activities for company
- Retained existing customers and targeting new business opportunities.
- Established and maintained strong relationships with customers, vendors and strategic partners
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups
- Analyzed industry trends and tracked competitor activities to inform decision making
- Developed innovative sales and marketing strategies to facilitate business expansion
Senior Key Account Specialist, Enterprise Sales
ZETA (Directi)
09.2016 - 12.2017
- A performance-based sales role that includes new customer acquisitions, retaining & increasing revenue of the current customers and handling renewals, upselling & cross-selling
- Prepared sales pitches and pitched it to CXO level audience.
- Thorough mapping of potential clients and charting the sales strategy & approach
- Built strong interpersonal relationship with middle to senior management of the key clients
- Made effective sales presentations based on identified needs of the prospects
- Managed complex sales situations in acquiring new clients and up-sell to existing ones.
Senior Sales Executive, Corporate & Channel Sales
COFFEE DAY GLOBAL LTD
09.2015 - 08.2016
- Corporate & SME sales of tea/coffee vending machines & other FMCG products
- Organizing onsite product demonstration to generate awareness among customers
- Managing customer accounts and achieving monthly, quarterly & yearly targets
- Attending meetings with suppliers, distributors, and customers for product demo
- Preparing sales reports by working closely with sales managers
- Addressing client concerns and focusing on client retention by collecting feedbacks
- Introducing new products launched by the company and promoting brand awareness.
Sales & Marketing Manager, Corporate & SME
SHRINE FURNITURE PVT LTD
07.2014 - 08.2015
- Team leading profile for corporate & SME sales of office furniture & turnkey projects
- Prepared promotional strategies to maximize company's profit
- Demonstrated technical selling skills and product knowledge.
Store Manager
SUBWAY (UK)
04.2010 - 02.2014
- Sales Programs Effectiveness, custodian for achieving revenue and targets of the dedicated store, stock keeping, team management and generating sales reports
- Preparing promotional strategies to maximize company's profit
- Assisting in implementation of company marketing plans
- Attracting potential customers to company's promotions and advertisements.
Direct Sales Agent
RADIO CITY 91.1FM
03.2008 - 12.2008
- Direct sales profile for selling air space in the radio industry
- Attended meetings with clients demonstrating technical selling skills and product knowledge
- Achieved sales goals according to company business plan.
Education
Certificate Program in Blockchain Essentials (DL) -
Cornell University
Gujarat, India 01.2021 - 04.2022
Diploma in Business Management -
Gateway Education
London, UK 01.2009 - 06.2010
Bachelor of Science -
MG Science College
Gujarat, India 07.2005 - 03.2008
12th Grade Science -
Shree Narayan Guru Vidhyalaya
Gujarat, India 04.2004 - 03.2005
10th Grade -
Shree Narayan Guru Vidhyalaya
Gujarat, India 04.2002 - 03.2003
Skills
Strong communication and Interpersonal skillsundefined
Personal Information
- Date of Birth: 09/27/1987
- Gender: Male
- Nationality: Indian
- Marital Status: Single
References
Available on request
Timeline
Certificate Program in Blockchain Essentials (DL) -
Cornell University
01.2021 - 04.2022
Project Consultant (AR/VR/360)
VGO SOLUTIONS
11.2020 - 09.2022
AR/VR Startup
DARE VR
09.2018 - 03.2020
Senior Key Account Specialist, Enterprise Sales
ZETA (Directi)
09.2016 - 12.2017
Senior Sales Executive, Corporate & Channel Sales
COFFEE DAY GLOBAL LTD
09.2015 - 08.2016
Sales & Marketing Manager, Corporate & SME
SHRINE FURNITURE PVT LTD
07.2014 - 08.2015
Store Manager
SUBWAY (UK)
04.2010 - 02.2014
Diploma in Business Management -
Gateway Education
01.2009 - 06.2010
Direct Sales Agent
RADIO CITY 91.1FM
03.2008 - 12.2008
Bachelor of Science -
MG Science College
07.2005 - 03.2008
12th Grade Science -
Shree Narayan Guru Vidhyalaya
04.2004 - 03.2005
10th Grade -
Shree Narayan Guru Vidhyalaya
04.2002 - 03.2003
Customer Success Manager
Kaseya
9 2022 - 04.2024
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