RAVI PARKASH
Team Lead QA
Gurugram
Summary
Results-driven QA professional with 9+ years of experience in strategic IT operations, manual and automation testing, e-commerce platform management, SEO optimization, and business continuity. Proven expertise in managing Magento configurations, testing e-commerce features, ensuring seamless user experience, and collaborating with cross-functional teams. Demonstrated leadership in quality assurance, website and app performance optimization, and reducing post-production issues effectively.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Team Lead QA
Quest Retail Pvt Ltd
08.2023 - Current
- Designed and executed test plans across e-commerce platforms and mobile apps.
- Tested critical e-commerce modules: PDP optimization, app ratings, loyalty points, wishlist-to-cart, homepage heroshots.
- Conducted deep-link testing of smart URLs, CT SDK deprecation handling, and omni-channel flow validations.
- Validated return & refund workflows, payment screens, login flows, and redirection bugs.
- Automated regression testing and conducted security testing using Burp Suite.
- Performed SEO testing: CLS & LCP validation, blog and footer content optimization, speed improvements.
- Led The Body Shop Bangladesh website QA efforts (web + mobile).
- Managed day-to-day QA of multiple platforms, contributing to faster release cycles.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Manager - Technology Operations
Kama Ayurveda Pvt. Ltd.
12.2020 - 07.2023
- Managed Magento 2.4 content updates, marketing banners, product uploads.
- Provided POS & technical support to stores and customers.
- Handled blog publishing via WordPress and maintained development/test environments.
- Ensured security, uptime, and performance of websites.
- Managed cloud technologies and domain SSLs.
Manager - Technical Operations
InnerChef Pvt Ltd
08.2015 - 12.2020
- Led IT infrastructure, application, and POS support.
- Created and managed Magento 1.9 product content and troubleshooting.
- Implemented IT asset management, vendor coordination, and user support.
- Trained internal teams on tools and systems.
Technical Executive
Iprof India Pvt Ltd
09.2014 - 08.2015
- Managed digital content for school platforms.
- Provided tech support for devices and web platforms.
Education
MBA - Operations Management
IGNOU
BA - undefined
Maharishi Dayanand University
Skills
Regression testing
Automation testing
Manual testing
Technical support
Web application testing
Customer experience
Magento
SEO testing
Team leadership
Software development lifecycle
Cross-functional collaboration
Jira
Accomplishments
- Reduced post-production issues by 30% through critical defect identification.
- Cut regression testing time by 20% with structured test plans.
- Led QA for platforms like TheBodyShop.in, Khiels.in, Boddess.com, and Boddess Maxfactor.
- Tested Omni-channel, loyalty points, smart URLs, PDP optimization, checkout flows, and app features.
- Integrated ONDC with Magento backend; validated end-to-end return/refund workflows.
- Optimized technical SEO, footer content, PDP data, CLS & LCP, improving website speed and SEO rating.
- Achieved a monthly blog publication target; updated root URL structure to enhance organic traffic.
- Conducted automated multi-platform testing for return/refund and redemption features.
- Provided technical support to customer care for issue resolution.
Awards
- Employee of the Month, Quest Retail, 05/01/24
- Appreciation Award (Rock), InnerChef, 01/01/16
Project Highlights And Future Goals
- Automation Testing Transition: Working to implement Selenium/Appium frameworks.
- Expand expertise in API testing using Postman and JMeter.
- Improve loyalty point visibility, checkout UX, and implement personalized offer nudges.
- Optimize blog visibility, PDP reviews, and homepage designs.
- Decommission deprecated modules (CT SDK, Android services) with zero impact.
- Aim for ISTQB certification and deeper collaboration with dev/product teams.
Timeline
Team Lead QA
Quest Retail Pvt Ltd
08.2023 - Current
Manager - Technology Operations
Kama Ayurveda Pvt. Ltd.
12.2020 - 07.2023
Manager - Technical Operations
InnerChef Pvt Ltd
08.2015 - 12.2020
Technical Executive
Iprof India Pvt Ltd
09.2014 - 08.2015
BA - undefined
Maharishi Dayanand University
MBA - Operations Management
IGNOU