Ravi Patil

Pagarbook

As a Senior Business Development Manager for Payroll Software Sales at PagarBook, responsible for driving revenue growth, acquiring new clients, and expanding market presence. My role involved developing strategic sales plans, managing client relationships, and ensuring seamless on-boarding of businesses to PagarBookʼs payroll software solutions.

Business Development s Lead Generation:

Identified and pursued new business opportunities through market research, networking, referrals.

Developed and executed sales strategies to penetrate key market segments.

Engaged in consultative selling to understand client needs and offer tailored payroll software solutions.

Sales s Revenue Growth:

Consistently exceeded monthly, quarterly, annual sales targets. Negotiated, closed high-value deals with SMEs and enterprise clients. Provided product demonstrations, presentations to key stakeholders.

Client Relationship Management:

Built, maintained strong relationships with new, existing clients to ensure long-term business engagement. Acted as primary point of contact for client queries, provided solutions for payroll management challenges. Ensured high customer satisfaction through consistent follow-ups proactive service.

Market Research s Competitive Analysis:

Analyzed industry trends and competitor activities to refine sales strategies.

Provided insights and feedback to the product team for enhancements based on customer requirements.

Identified emerging opportunities and adapted sales approaches accordingly.

Team Collaboration s Leadership:

Worked closely with the marketing, product, and customer support teams to align business objectives.

Trained and mentored junior sales team members to improve performance and efficiency.

Conducted sales meetings, performance reviews, and strategy sessions.

As a Client Servicing Executive for B2B Sales at IndiaMART, responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth through consultative sales and solutions.

Key Responsibilities:

Client Relationship Management:

Developed and maintained strong relationships with existing B2B clients to ensure continued business engagement.

Acted as the primary point of contact for clients, addressing their queries, concerns, and requirements.

Conducted regular follow-ups with clients to ensure high levels of satisfaction and resolved any service-related issues promptly.

Sales s Revenue Growth:

Identified upselling and cross-selling opportunities to enhance revenue from existing clients.

Understood client business needs and offered appropriate solutions from IndiaMARTʼs portfolio.

Met and exceeded monthly and quarterly sales targets.

• Participated in team meetings and provided input on strategic initiatives related to sales operations.
• Identified customer needs by asking questions and advising on best solutions.
• Initiated sales process by scheduling appointments, delivering presentations and conducting tours.
• Prepared and promptly sent proposals, contracts and correspondence to facilitate sales process.
• Assisted in resolving customer complaints in a timely manner.
• Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.