Ravi Prakash

• Participated in system development life cycle from requirements analysis through system implementation.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

List of Major Technologies: AI, Python, Tech Support, AWS, AZURE,SCRUM, AGILE, JIRA, CONFLUENCE
Projects: SAFR (Face Recognition System), VAS (IDEA), AIRTEL, VMS

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
• Performed advanced engineering in configuration, management and deployment of AWS cloud environments.
• Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
• Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Reviewed violations of computer security procedures and developed mitigation plans.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

List of Major Technologies: Wifi, AWS, GCP, Zimbra, VPN, Firewall, MySql
Projects: IndiaMart, TNG, ABNewswire, Online Shopping Portals.

• Initiated and managed network test facilities to verify network hardness and resilience.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Established robust infrastructure and data capacity for new applications.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Monitored network capacity and performance to diagnose and resolve complex network problems.

List of Major Technologies: Cisco, Wifi, IBD, Installation and Commissioning, Solution Architecture.
Projects: Tikona Communication (Outdoor WI-Fi)
Reliance Communication (CISCO catalyst Switch (3400 and 3750 series) and Huawei (CX200D), Wi-Max, Fiber)