Ravi Prakasha
Bangalore
Summary
A results-oriented Director of Technical Services with extensive experience in managing and optimizing technical operations. Seeking a challenging leadership role to drive innovation, streamline processes, and enhance customer satisfaction.
- Proven track record of successfully leading technical teams and managing large-scale projects.
- Strong expertise in developing and implementing strategic plans to align technical services with business goals.
- Skilled in optimizing operational efficiency, reducing costs, and ensuring quality service delivery.
- Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences.
- Good communication and interpersonal skills, fostering collaborative relationships with cross-functional teams, stakeholders, and clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Technical Services
Ssquad Global
04.2021 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned with client's vision.
- Provided strategic direction and leadership to the technical services department, overseeing a team of 40 employees.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led the successful execution of large-scale projects, ensuring timely delivery, budget adherence, and customer satisfaction.
- Oversaw development and implementation of improvements to support and network operations.
- Provided technical leadership for the company to effectively steer strategic plans and future projects.
- The coordinated project team of 30+ engineers for projects in commercial and industrial development.
- Provide the sales team with technical advice and support.
- Oversee each project's life cycle from conception to completion, with an emphasis on technical soundness and resource efficiency.
- Develop and revise statements of work, which should include accurate time and cost estimates.
- Meeting with clients to refine and evaluate requirements, strategy and content needs.
- Research and introduce new technologies for all employees and management.
- Conducted regular performance evaluations, provided coaching and mentoring to team members, and identified opportunities for professional development.
Technical Services Manager
Ssquad Global
04.2020 - 04.2021
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Made technical suggestions regarding modifications to documentation, product performance and failure analysis.
- Initiated process to maintain distributor and customer computer databases.
- Created, edited and implemented company policies regarding access control, vulnerability patching and virus protection to minimize security incidents.
- Managed staff to achieve continuously available help desk, L2 and Consultant Engineers.
- Manages a staff of professional level team members or manages a team through lower-level supervisors.
- Monitored industry trends and emerging technologies, making recommendations for system upgrades and process enhancements.
- Interprets and executes policies that directly affect work activities.
- Work is guided by general policies and management guidance.
- Develops and implements process improvements to field operations, including tool implementation.
- Provide assistance to Service Areas on scoping & implementation planning.
- Responsible for career development/planning, performance and pay discussions of team members.
- Manages the hiring, staffing, and maintaining of a diverse and effective workforce.
- Ensure effective working relationships are maintained through regular customer, dealer meetings.
- Review the Technical documents.
Cloud Infrastructure Architect
NxtGen Datacenter and Cloud Technologies Pvt Ltd
09.2015 - 03.2020
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Planning, implementation and support virtual machines (Private and Public Cloud), cloud storage and cloud security services with an overall objective to improve the scalability, reliability, performance, and availability of the cloud infrastructure.
- Providing technical governance for server infrastructure services and consultation, expertise for any new on-premises Infrastructure solution requirements.
- Work with key technology vendors (VMware, HP and DELL) to understand industry trends and drive future state architectures.
- Provided leadership, direction, and guidance to L1, L2 teams.
- Specialize in Microsoft Infrastructure, System management and deployment solutions.
- Specialize in Microsoft Infrastructure such as Windows 2016, Windows 2012, Hyper-V, SCVMM Migration and other platforms such as VMware and KVM(OnApp).
- Systems automation through scripting such as PowerShell.
- Prepare documentation, project plan, provide KT to team members.
- DC to DC Migration of Server, Virtual machines, Storages.
- Administration the cloud development, test and production cloud hosted environments.
- Ensures VM performance, uptime and support levels meet or exceed SLAs.
- Handling day to day middleware administrative tasks.
- Architected leading-edge Solutions for new/existing clients based on requirements including data growth, resource usage, RPO, RTO and High availability.
- Deployed Infrastructure under Managed Services and external Projects.
Field Engineer /Support Engineer
TRT(Total RISC Technologies)
05.2010 - 08.2015
- Providing round clock (24/7) customer support with resolution within agreed upon down time.
- Delivered high standard managed services, specializing in Storage (File and Block) and Wintel servers.
- Conducted Disaster Recovery tests using Snapshots, Mirrored Volumes and restoration from tapes using TSM.
- Monitoring multiple environments and produced Health Check reports to clients on a regular basis.
- Architected leading-edge Solutions for new/existing clients based on requirements including data growth, resource usage, RPO, RTO and High availability.
- Deployed Infrastructure under Managed Services and external Projects.
- Responsibilities include analysis, installation, maintenance and modification of SAN and computing system uptime for drastic hardware and software.
- Responsible for the evaluation and recommendation of new hardware and software.
- Ensure the compatibility of the hardware and software of the system by determining it.
- Creating SoW and PSC for projects.
- Setting up DR sit and DR testing.
Field Technician
InfoServices
02.2005 - 05.2010
- Providing Fielded support for IBM server and storage.
- Installation And troubleshooting IBM servers, storages, tap Drives and Libraries, blade center, FC switches.
- Delivered high standard managed services, specializing in Storage (File and Block) and Wintel servers.
- Conducted Disaster Recovery tests using Snapshots, Mirrored Volumes and restoration from tapes using TSM.
- Providing round clock (24/7) customer support with resolution within agreed upon down time.
- Responsibilities include analysis, installation, maintenance and modification of SAN and computing system uptime for drastic hardware and software.
- Configuration and troubleshooting RAID.
Education
Bachelor of Commerce -
Mangalore University
KarnatakaSkills
- Requirements analysis
- Agile framework
- Infrastructure development
- Product development
- Teamwork and Collaboration
- Budget administration
- Security planning
- Project lifecycle management
- Organization and Time Management
- Mentoring
- Technologies Integration
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Accomplishments
- Set up the 24x7 Managed Services Team (Service Desk, Infrastructure Support, Network Support, and SOC) in India for global clients.
- Established the 24x7 Network Operation Center in India and Malaysia.
- Established the 24x7 SOC (Security Operations Center) in India and Malaysia.
- Set up the Shared Network Support Services for L2 and L3 support in India.
Delivered four projects in four years with accuracy and efficiency.
Certification
- ITIL Foundation Certificate in IT Service management
- Dell Compellent storage center advanced administrator
- Zerto Certified Professional Advanced
- Commvault Certified Professional v11
- Managing HPE 3PAR StorServ
- VMware Technical Sales Professional
Timeline
Director of Technical Services
Ssquad Global
04.2021 - Current
Technical Services Manager
Ssquad Global
04.2020 - 04.2021
Cloud Infrastructure Architect
NxtGen Datacenter and Cloud Technologies Pvt Ltd
09.2015 - 03.2020
Field Engineer /Support Engineer
TRT(Total RISC Technologies)
05.2010 - 08.2015
Field Technician
InfoServices
02.2005 - 05.2010
Bachelor of Commerce -
Mangalore University
Similar Profiles
HIMAPRIYA MHIMAPRIYA M
Security Analyst at Ssquad GlobalSecurity Analyst at Ssquad Global
Azzoubair ElmejjatiAzzoubair Elmejjati
Professional Chauffeur at Blacklane Global Chauffeuring, TBR Global Chauffeur, United Private Cars, Boston Limousine, Uber BlackProfessional Chauffeur at Blacklane Global Chauffeuring, TBR Global Chauffeur, United Private Cars, Boston Limousine, Uber Black
Larry ArriesLarry Arries
Group Financial Manager at Global Outdoor Systems/Provantage Global (Pty) LtdGroup Financial Manager at Global Outdoor Systems/Provantage Global (Pty) Ltd